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Top 15 Intercom Alternatives & Competitors for 2023

Top 15 Intercom Alternatives & Competitors for 2023

Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom. The tool offers the power and flexibility you need to provide personalized support at scale and onboard new customers with ease.  However, despite its excellent set of features, a single question has often baffled most Intercom...
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How to Set Measurable Customer Service Goals for Your Team in 2023

How to Set Measurable Customer Service Goals for Your Team in 2023

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon.  Hands still on the mouse?  Yeah, we thought so.  Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...
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Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make.  While on one hand, you have to scroll through multiple comparison websites, online reviews, etc. On the other hand, you need to be careful about the various needs and requirements of your support team.  While there is...
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20 Customer Service Email Templates for Super-Fast Responses

20 Customer Service Email Templates for Super-Fast Responses

If you are in the customer service industry, chances are you have regretted sharing emails just seconds after hitting the send button.  Maybe it was simply because of poor grammar or because you forgot to mention something as important as the product ID of the purchase. Yes! We have all been there.  So is there...
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20 Best Customer Service Software for Any Support

20 Best Customer Service Software for Any Support

There was a time when customer complaints and queries were dealt with as and when they came with little to no record of them.  However, today things are much different. Right from powerful chatbots to automated workflows, the best customer service software has revolutionized how companies interact with their customers.  There is no doubt that...
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The Ultimate Guide to Customer Segmentation

The Ultimate Guide to Customer Segmentation

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently?  Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...
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Guide to Customer Relations: Definition, Benefits, Strategies & More

Guide to Customer Relations: Definition, Benefits, Strategies & More

Here is a small question for you- ‘What differentiates companies like Amazon, Zappos, or Disney from the rest?” Well, it’s quite simple- the attribute of NOT settling for average experiences and building rock-solid customer relationships. Successful brands always strive to deliver more than what is expected of them and never hesitate to nurture their relationships...
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What is an Enterprise Help Desk Software & Why Do You Need One for Your Business?

What is an Enterprise Help Desk Software & Why Do You Need One for Your Business?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really!   With a big business comes big responsibilities and even bigger challenges.  Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...
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What Is An Omnichannel Customer Experience? Benefits, Examples & Tips

What Is An Omnichannel Customer Experience? Benefits, Examples & Tips

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...
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