Small business help desk software is specifically designed to meet the customer service needs of small to midsize businesses. You can bring together all support channels such as email, social media, phone, live chat, etc., in one place and keep track of customer conversations. Moreover, help desk software for small businesses can help you organize tickets, prioritize urgent issues, monitor agent performance, and delight customers.
Support tickets can easily slip through the cracks if not handled correctly. With the best help desk software for small business, you can track the complete lifecycle of a ticket - from incoming to resolved.
Manually managing your customer service tasks, especially when you have a small team, can get frustrating. With a small business helpdesk, you can automate a majority of tasks and enhance team productivity.
ProProfs Help Desk has been diligently designed to meet the support needs of small companies and expedite their growth. No matter if your small business has a support team of two or fifty members, you can get started in no time. With our Gmail-like interface, agents can resolve issues and delight customers without the need for extensive training. With ProProfs, you can take small steps for BIG results!
Manage all your customer-facing emails such as @Sales, @Support, @Accounts, etc. with a shared inbox. Tailor our help desk software for your small business by adding users, assigning roles, and tracking customer conversations. Automatically route support tickets to ensure every agent has an equal number of tickets for effective management and faster resolution. Automate ticket organization using filters, priorities, and labels.
Create an ideal support environment for your small business by organizing agents into teams based on roles, task assignments, permissions, and expertise. Optimally assign and distribute tickets among all your agents with the round-robin ticket assignment feature. Moreover, our support software for small business helps you set up workflow rules around filters, priorities, and service level agreements for efficient ticket management.
Increase the productivity of your small customer service team by creating canned responses for common issues. Develop powerful chatbots to generate leads, engage customers, and support your global customers 24x7. With our ticketing system for small businesses, you can send automated alerts and keep everyone on the same page. Moreover, automated email surveys can help you capture valuable feedback right after a support interaction.
Gain insight into average first response time, ticket resolution time, agent ratings, customer reviews, and understand where your business stands. Use our help desk software for SMB to track the daily, weekly, and monthly performance of your agents. Generate insightful reports in a single click and monitor CSAT, NPS, CES, and other customer experience metrics.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services