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What is Small Business Help Desk Software?

Small business help desk software is specifically designed to meet the customer service needs of small to midsize businesses. You can bring together all support channels such as email, social media, phone, live chat, etc., in one place and keep track of customer conversations. Moreover, help desk software for small businesses can help you organize tickets, prioritize urgent issues, monitor agent performance, and delight customers.

What is Small Business Help Desk Software

Why Do Small Businesses Need Help Desk Ticketing System?

Track All Support Tickets
Track All Support Tickets

Support tickets can easily slip through the cracks if not handled correctly. With the best help desk software for small business, you can track the complete lifecycle of a ticket - from incoming to resolved.

Improve Response Time
Improve Response Time

A small business ticketing system can help you find all customer queries and issues in one place. Agents can start working on customer issues as soon as they are online and resolve tickets much faster

Monitor Customer Satisfaction
Monitor Customer Satisfaction

As a small business, you cannot afford to have unhappy customers. With a help desk tool, you can share CSAT, NPS surveys with customers from time to time and monitor the customer experience.

Email Management software for small-medium businesses
Email Management

Manually managing your customer service tasks, especially when you have a small team, can get frustrating. With a small business helpdesk, you can automate a majority of tasks and enhance team productivity.

What Does ProProfs Help Desk Offer for Small Businesses?

ProProfs Help Desk Offer for Small Businesses

ProProfs Help Desk has been diligently designed to meet the support needs of small companies and expedite their growth. No matter if your small business has a support team of two or fifty members, you can get started in no time. With our Gmail-like interface, agents can resolve issues and delight customers without the need for extensive training. With ProProfs, you can take small steps for BIG results!

  • tick Created with Sketch. Capture requests from email, live chat & web forms
  • tick Created with Sketch. Create a dedicated knowledge base & reduce support costs
  • tick Created with Sketch. Leverage powerful automation tools & enhance productivity
  • tick Created with Sketch. Enjoy our affordable & flexible pricing

Track All Customer-Facing Emails in a Shared Inbox

Deliver excellent customer support with small business help desk

Manage all your customer-facing emails such as @Sales, @Support, @Accounts, etc. with a shared inbox. Tailor our help desk software for your small business by adding users, assigning roles, and tracking customer conversations. Automatically route support tickets to ensure every agent has an equal number of tickets for effective management and faster resolution. Automate ticket organization using filters, priorities, and labels.

  • tick Created with Sketch. Track all customer emails in a shared inbox
  • tick Created with Sketch. Add users & manage roles & permissions
  • tick Created with Sketch. Auto-route tickets to the right agents or teams.
  • tick Created with Sketch. Collaborate and respond to tickets faster.

Manage Tickets on a Single Dashboard

Distribute tickets optimally for effective management

Create an ideal support environment for your small business by organizing agents into teams based on roles, task assignments, permissions, and expertise. Optimally assign and distribute tickets among all your agents with the round-robin ticket assignment feature. Moreover, our support software for small business helps you set up workflow rules around filters, priorities, and service level agreements for efficient ticket management.

  • tick Created with Sketch. Organize agents into teams
  • tick Created with Sketch. Round-robin ticket assignment
  • tick Created with Sketch. Manage tickets in one place
  • tick Created with Sketch. Set up workflow rules

Enhance Small Business Productivity

Automate manual tasks with customer support software for small businesses

Increase the productivity of your small customer service team by creating canned responses for common issues. Develop powerful chatbots to generate leads, engage customers, and support your global customers 24x7. With our ticketing system for small businesses, you can send automated alerts and keep everyone on the same page. Moreover, automated email surveys can help you capture valuable feedback right after a support interaction.

  • tick Created with Sketch. Respond faster with canned responses
  • tick Created with Sketch. Assist customers 24x7 with chatbots
  • tick Created with Sketch. Automated notifications & alerts
  • tick Created with Sketch. Share surveys for ticket ratings

Monitor Performance & Scale Your Small Business

Get insightful reports & improve the customer experience

Gain insight into average first response time, ticket resolution time, agent ratings, customer reviews, and understand where your business stands. Use our help desk software for SMB to track the daily, weekly, and monthly performance of your agents. Generate insightful reports in a single click and monitor CSAT, NPS, CES, and other customer experience metrics.

  • tick Created with Sketch. Track response & resolution time
  • tick Created with Sketch. Monitor agent performance
  • tick Created with Sketch. Create insightful reports
  • tick Created with Sketch. Measure CSAT, NPS & CES

Features

  • Ticketing system for SMB
    Track Tickets

    Always know who is working on what with the ticketing system for small-medium businesses (SMB).

  • Prioritize tickets with help desk software for small business
    Prioritize Tickets

    Make sure the most critical tickets get solved first using our help desk software for small business.

  • Resolution tickets easy with Canned responses for small-medium businesses
    Solve Tickets

    Make ticket resolution easy with powerful features like Canned responses & Knowledge Base integration.

  • knowledge base resources with the help desk software for SMB
    Share Knowledge

    Customers love self-service knowledge base resources with the best help desk software for small business.

  • 24/7 support for small-medium business
    Instant Support

    Allow customers to chat with your agents easily, right on your website, 24/7.

  • Online training courses with a small business ticketing system
    Train Agents & Customers

    Train customers and agents with online training courses with a small business ticketing system.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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