Help Desk Software › Small Business Help Desk Software
Manage all your customer-facing emails such as @Sales, @Support, @Accounts, etc. with shared inbox. Tailor our help desk software for your small business by adding users, assigning roles, and tracking customer conversations and follow-ups. Auto-route tickets with our less complex ticketing software to ensure every agent has an equal number of tickets for effective management and faster resolution. Automate ticket organization using filters, priorities, and labels effortlessly.
Optimally assign and distribute tickets among all your agents with our customer service software for small businesses. Unlike complex tools, ProProfs Help Desk helps you set up workflow rules around filters, priorities, and service level agreements for efficient ticket management. Create an ideal support environment for your small business by organizing agents into teams based on roles, task assignments, permissions, and expertise.
Label tickets for easy sorting, prioritize, assign them to the right stakeholders, and close tickets faster. Our user-friendly online help desk for small businesses helps you learn who is working on what, upcoming deadlines, average first response time, and how fast tickets are resolved. With simple access to ticket history, monitor the efficiency of your customer support process to ensure all issues are answered efficiently.
Gain insight into average response time, first response time, agent ratings, and customer reviews, and understand where your business stands. Analyze these reports with the best help desk software and be one step closer in training your agents to deliver delightful customer service.
Delighted customers don’t happen by accident - they happen when you have the software you need to succeed. ProProfs Help Desk is the most comprehensive customer support software available. With our software:
Each of these features is powerful on its own, but together they will make you unstoppable. No one else provides all of this power in a single solution.
Offer delightful customer support and instantly answer all customer questions using our team email.
Manage all customer emails and requests on a single dashboard with our email sharing software.
Answer IT-related queries quickly and ensure your clients/customers/employees get clarity in real-time.
Always know who is working on what with the ticketing system for small-medium businesses (SMB).
Make sure the most critical tickets get solved first using our help desk software for small business.
Make ticket resolution easy with powerful features like Canned responses & Knowledge Base integration.
Customers love self-service knowledge base resources with the best help desk software for small business.
Allow customers to chat with your agents easily, right on your website, 24/7.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
There are a few tools that you can consider the best help desk software for small businesses. Look for a tool that checks all the boxes of your small business needs. From all the features to affordable pricing plans to a user-friendly UI - it should fit your bill. Here’s a quick guide that’ll help you Choose the Best Help Desk Software for a Small Business.
Help Desk software, especially for small businesses, is essential in creating a good rapport with their customers. Happy customers are a business’s greatest advocate. They spread a positive word and more customers are likely to connect with your business. So, to expand your business and keep your customers happy, a small business ticketing system is necessary. Here’s Why Help Desk Is Important for Your Business.
Setting up a Help Desk is simple. All you have to do is create a new inbox, add agents, set roles and permissions, and get started easily. Watch this video to know how to set up your help desk in under 5 minutes. Here’s a step-by-step guide for you to know How to Set up Your Help Desk in Under 5 Minutes.