• sony
  • dell
  • cisco
  • accenture
  • yale
  • phoenix

Track All Customer-Facing Emails in a Shared Inbox

Deliver excellent customer support with small business help desk

Manage all your customer-facing emails such as @Sales, @Support, @Accounts, etc. with shared inbox. Tailor our help desk software for your small business by adding users, assigning roles, and tracking customer conversations and follow-ups. Auto-route tickets with our less complex ticketing software to ensure every agent has an equal number of tickets for effective management and faster resolution. Automate ticket organization using filters, priorities, and labels effortlessly.

  • Track all customer emails in a shared inbox
  • Add users & manage roles & permissions
  • Auto-route tickets to the right agents or teams
  • Collaborate and respond to tickets faster

Manage Tickets on a Single Dashboard

Distribute tickets optimally for effective management

Create a supportive environment for your small business

Optimally assign and distribute tickets among all your agents with our customer service software for small businesses. Unlike complex tools, ProProfs Help Desk helps you set up workflow rules around filters, priorities, and service level agreements for efficient ticket management. Create an ideal support environment for your small business by organizing agents into teams based on roles, task assignments, permissions, and expertise.

  • Organize agents into teams
  • Distribute tickets optimally
  • Manage tickets in one place
  • Set up workflow rules

Labels, Internal Notes, Sub Tickets, History

Apply labels, prioritize & close tickets faster with small business ticketing system

Label tickets for easy sorting, prioritize, assign them to the right stakeholders, and close tickets faster. Our user-friendly online help desk for small businesses helps you learn who is working on what, upcoming deadlines, average first response time, and how fast tickets are resolved. With simple access to ticket history, monitor the efficiency of your customer support process to ensure all issues are answered efficiently.

  • Sort customer tickets easily with labels
  • Have instant access to ticket history
  • Leave internal notes for agents
  • Easily monitor support process efficiency

Measure & Improve Agent Performance

Get insightful reports & measure agent performance easily

Gain insight into average response time, first response time, agent ratings, and customer reviews, and understand where your business stands. Analyze these reports with the best help desk software and be one step closer in training your agents to deliver delightful customer service.

  • Create insightful reports
  • Analyze agent performance and customer satisfaction
  • Train operators & increase their productivity
  • Delight customers with improved services

Plays Nicely With Other Tools

Enjoy the most powerful support solution available with customer service tools for SMB

Powerfull help desk integrations with others tools

Delighted customers don’t happen by accident - they happen when you have the software you need to succeed. ProProfs Help Desk is the most comprehensive customer support software available. With our software:

  • You get a complete ticketing system, so you never lose a ticket again, and you always know who is working on what.
  • You can prioritize tickets, and solve them faster with canned responses and knowledge base.
  • Customers love access to 24/7 support with online knowledge base, user manuals, FAQs, etc.
  • Adding live chat means customers can contact you right on your website.
  • Our surveys make it easy to track customer satisfaction and continuously improve service.
  • Our online training solution means you can train your customers and your agents anytime, anywhere.

Each of these features is powerful on its own, but together they will make you unstoppable. No one else provides all of this power in a single solution.

Perfect For

Delightful customer support for small-medium businesses
Customer Support

Offer delightful customer support and instantly answer all customer questions using our team email.

Email Management software for small-medium businesses
Email Management

Manage all customer emails and requests on a single dashboard with our email sharing software.

IT-support for small-medium businesses
IT Support

Answer IT-related queries quickly and ensure your clients/customers/employees get clarity in real-time.

Features

  • Ticketing system for SMB Track Tickets

    Always know who is working on what with the ticketing system for small-medium businesses (SMB).

  • Prioritize tickets with help desk software for small business Prioritize Tickets

    Make sure the most critical tickets get solved first using our help desk software for small business.

  • Resolution tickets easy with Canned responses for small-medium businesses Solve Tickets

    Make ticket resolution easy with powerful features like Canned responses & Knowledge Base integration.

  • knowledge base resources with the help desk software for SMB Share Knowledge

    Customers love self-service knowledge base resources with the best help desk software for small business.

  • 24/7 support for small-medium business Instant Support

    Allow customers to chat with your agents easily, right on your website, 24/7.

  • Online training courses with a small business ticketing system Train Agents & Customers

    Train customers and agents with online training courses with a small business ticketing system.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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Frequently Asked Questions

What is the best help desk ticketing software for small businesses?

There are a few tools that you can consider the best help desk software for small businesses. Look for a tool that checks all the boxes of your small business needs. From all the features to affordable pricing plans to a user-friendly UI - it should fit your bill. Here’s a quick guide that’ll help you Choose the Best Help Desk Software for a Small Business.

Why is a help desk important for business?

Help Desk software, especially for small businesses, is essential in creating a good rapport with their customers. Happy customers are a business’s greatest advocate. They spread a positive word and more customers are likely to connect with your business. So, to expand your business and keep your customers happy, a small business ticketing system is necessary. Here’s Why Help Desk Is Important for Your Business.

How to Set up Your Help Desk in Under 5 Minutes

Setting up a Help Desk is simple. All you have to do is create a new inbox, add agents, set roles and permissions, and get started easily. Watch this video to know how to set up your help desk in under 5 minutes. Here’s a step-by-step guide for you to know How to Set up Your Help Desk in Under 5 Minutes.

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Awards & Press

Winner: Best Customer Service Software, Crozdesk
Winner: Best Customer Service Software, Crozdesk
Winner: Best Help Desk Software Awards, Digital.com
Winner: Best Help Desk Software Awards, Digital.com
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, CompareCamp
Winner: Great User Experience, CompareCamp
Winner: The Happiest User Award, Crozdesk
Winner: The Happiest User Award, Crozdesk
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