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How to Choose the Best Help Desk Software for an SMB

How to Choose the Best Help Desk Software for an SMB

Limited budget, limited resources, and ever-increasing competition — small business owners have multiple challenges that can potentially impact customer service quality and satisfaction.  So what can be the solution that saves your business without costing you a fortune? The answer lies in the best help desk software.  Help desk software for small businesses can not...
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How to Politely Say No to Customers with Real-Life Examples

How to Politely Say No to Customers with Real-Life Examples

What is the most dreadful thing during customer interactions? Being in a situation where you have to say No to the customer- Isn’t it?  There are times, and really often too, that a customer comes to you with a request that is just not possible for you to fulfill. Like, imagine your company has a...
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Customer Advocacy – A Term Changing the Dynamics of Marketing

Customer Advocacy – A Term Changing the Dynamics of Marketing

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? Research?  Competitor Prices? What if I were to tell you that the aspect that genuinely tops the list is what your friends and family think? Let’s say a friend...
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What is Customer Churn? Learn About Types & Effects of Churn

What is Customer Churn? Learn About Types & Effects of Churn

Every business exists as long as it has customers. But what if these customers decide to part ways due to underlying reasons such as inefficient support process, defective products, or poor engagement?  Customer churn refers to the number of customers who cease to buy from your business. Even small month-on-month increments in customer churn can...
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B2B Vs B2C Customer Support: How They Are Different

B2B Vs B2C Customer Support: How They Are Different

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. When the customers are happy with the services, your business is expected to...
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Help Desk Vs Technical Support: What’s The Difference?

Help Desk Vs Technical Support: What’s The Difference?

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...
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20+ Important Strategic Customer Service Objectives

20+ Important Strategic Customer Service Objectives

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...
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Improve Help Desk Performance: 12 Ways To Do It Better

Improve Help Desk Performance: 12 Ways To Do It Better

Is managing your company help desk giving you sleepless nights? Are you looking for help desk improvement ideas to cater to customers’ needs and grievances? If the answer to the above questions is a big YES! Then this blog is for you. Today, customers don’t just want faster service, they demand it. According to a...
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99+ Timeless Customer Service Quotes: Insights from Industry Titans

99+ Timeless Customer Service Quotes: Insights from Industry Titans

Customer service might be hard, but getting the right dose of inspiration shouldn’t be. Reading about popular customer service quotes lets you take a dive into the perspective of experts and realize what you need to do to meet customer expectations. Whether you wish to share these quotes with your team during meetings or get...
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22 Customer Service Principles: The Secret to Delightful Customers

22 Customer Service Principles: The Secret to Delightful Customers

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...
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