Top 5 Ways to Bring About Team Collaboration

Top 5 Ways to Bring About Team Collaboration

Nothing matters more than team collaboration when it is about creating an amazing service culture within an organization. The agent, as well as the customer experience, will be exponentially better with 360 degrees of partnership. This kind of partnership implies operators partnering with one another to resolve customer problems and share knowledge, partnering at the...
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Creating a Customer Centric Culture with Shep Hyken

Creating a Customer Centric Culture with Shep Hyken

We at ProProfs bring to our readers a thought-provoking conversation we had with Shep Hyken, the Customer Service and Experience Expert. He is the Chief Amazement Officer of Shepard Presentations. A bestselling author featured on the New York Times and Wall Street Journal, he has been inducted into the National Speakers Association Hall of Fame...
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How to Shorten your Customer Support Queues

How to Shorten your Customer Support Queues

Isn’t it overwhelming to see a backlog of customer emails when you log in every day? Don’t you want to manage and reduce queue time? If yes, it’s high time you make a few prudent decisions regarding your support ticket handling best practices. More than ever, it is critical to offer exceptional service to your...
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Must-Have Features in a Help Desk Ticketing System

Must-Have Features in a Help Desk Ticketing System

Are you proud of your customer service? Do you always have happy customers? Are your agents not overloaded with piles of tickets demanding immediate resolution? If your answers to these questions are a “No”, it is high time you employ in your business – a customer support tool, such as help desk ticketing software. Operational...
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Top 5 Reasons You Need a Help Desk Software for Your Business

Top 5 Reasons You Need a Help Desk Software for Your Business

Gone are the days when companies could ignore the value of customer support. Customers today are highly demanding and look for instant help. They hate to wait when they have to get their problems resolved. Humans in your customer support team are increasingly finding it difficult to delight your customers. This is why you need...
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Customer Oriented Growth Strategies: 11 Hacks to do it Right

Customer Oriented Growth Strategies: 11 Hacks to do it Right

With more than 60% of consumers finding customers experience an important factor (irrespective of price), it becomes all the more crucial for your business to look into substantial customer-oriented marketing strategies. That means you need to make customer needs and happiness your top priority. It can become a painstaking process for managers and even for...
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Omni-Channel Experience: What it is and How to Implement It (With Examples)

Omni-Channel Experience: What it is and How to Implement It (With Examples)

You have created a presence for your business on multiple channels, and have also invested in creating valuable content across all the channels. But your customers are still unsatisfied. You don’t need to go bankrupt to give your customers an excellent experience. All you need is an Omni-channel experience. Companies that have the strongest omnichannel...
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How Customer Service Solves Churn Problems

How Customer Service Solves Churn Problems

I bet you’ll agree with me on this one: Customers stop doing business with you when they are unhappy. In fact, 68% of customers leave because they believe you don’t care about them. More than that, only 1 in 26 unhappy customers will complain about what they don’t like about your service; the rest will...
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7 Expert Customer Service Tips during the Coronavirus (COVID-19) Crisis

7 Expert Customer Service Tips during the Coronavirus (COVID-19) Crisis

The COVID-19 pandemic has pushed businesses to dodge bullets and the global economy is in dire straits. While the number of positive cases increases, the negative scenarios keep piling up.  Charles Darwin’s famous quote on species evolution stands true for today’s volatile business world- “It is not the strongest or the most intelligent who will...
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