Top 10 Zoho Desk Alternatives for 2021

Top 10 Zoho Desk Alternatives for 2021

As one of the very few context-aware help desk software available in the market today, Zoho Desk has helped businesses deliver personalized experiences. It is indeed a commendable tool that does not cost you a fortune.  But if you have tried Zoho Desk and feel it does not come close to your business needs, don’t...
Read More
50+ Customer Service Scripts For Your Team

50+ Customer Service Scripts For Your Team

Let’s be honest, customers don’t contact a business out of pleasure. When was the last time you went on a vacation and felt like speaking to a customer service representative? Yes, almost never!    Customers contact you when they need assistance or simply when they are mad. The last thing they will want is a conversation...
Read More
Top 12 Freshdesk Alternatives for 2021

Top 12 Freshdesk Alternatives for 2021

When you talk about customer service tools, there are certain tools that dominate the market today. Freshdesk not only happens to be one of them but forms the cream of modern help desk tools. But, wait a minute. Despite its golden reputation, why are thousands of users looking for Freshdesk alternatives or software cheaper than...
Read More
Top 10 Intercom Alternatives for 2021

Top 10 Intercom Alternatives for 2021

If you are a marketing pro or a customer service professional, chances are you have already heard about Intercom. The tool offers the power and flexibility you need to provide personalized support at scale and onboard new customers with ease.  However, despite its excellent set of features, a single question has often baffled most Intercom...
Read More
How to Set Measurable Customer Service Goals for Your Team in 2021

How to Set Measurable Customer Service Goals for Your Team in 2021

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon.  Hands still on the mouse?  Yeah, we thought so.  Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...
Read More
Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make.  While on one hand, you have to scroll through multiple comparison websites, online reviews, etc. On the other hand, you need to be careful about the various needs and requirements of your support team.  While there is...
Read More
20 Customer Service Email Templates for Super-Fast Responses

20 Customer Service Email Templates for Super-Fast Responses

If you are in the customer service industry, chances are you have regretted sharing emails just seconds after hitting the send button.  Maybe it was simply because of poor grammar or because you forgot to mention something as important as the product ID of the purchase. Yes! We have all been there.  So is there...
Read More
The 20 Best Customer Service Software Solutions in 2021

The 20 Best Customer Service Software Solutions in 2021

There was a time when customer complaints and queries were dealt with as and when they came with little to no record of them.  However, today things are much different. Right from powerful chatbots to automated workflows, the best customer service software has revolutionized how companies interact with their customers.  There is no doubt that...
Read More
The Ultimate Guide to Customer Segmentation

The Ultimate Guide to Customer Segmentation

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently?  Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...
Read More
Top 10 Zendesk Alternatives for 2021

Top 10 Zendesk Alternatives for 2021

When we talk about customer service software, chances are that you must have heard about Zendesk. Big corporate brands such as Siemens, Mailchimp, and Tesco have used Zendesk to take their customer service to the next level.  But, let’s be honest. Zendesk has some serious limitations and is not the right fit for every business. ...
Read More