Customer Support

Popular Articles

What is Automated Ticket Routing? Benefits, Steps & More

What is Automated Ticket Routing? Benefits, Steps & More

The recipe to bake awesome customer service is indeed very simple – be fast, accurate, and consistent with your responses. But why are businesses unable to cook what they had promised? What ingredient are they missing?  The missing ingredient can be automation technology. Even a simple feature such as automated ticket routing can help you...
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What is an SLA? Best Practices for Service-Level Agreements

What is an SLA? Best Practices for Service-Level Agreements

No matter what service you offer to consumers – financial, SaaS, IT support, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.  However, despite the proven effectiveness of SLAs, many people say that if people trust each other, why do they need a formal agreement, and who is gonna read it...
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What is SaaS Customer Support?

What is SaaS Customer Support?

SaaS or software as a service is a profitable business model. You create an awesome product, spend a little on marketing, acquire new users, and voila, profits roll in. But when users are stuck somewhere, how do you offer awesome SaaS customer support?  Due to the laser-sharp focus on development and sales, SaaS customer support...
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How to Reduce Customer Support Costs for Your Business

How to Reduce Customer Support Costs for Your Business

Just like sales or marketing, customer service teams are always under the pressure to reduce customer service costs and stick to “the budget”.  But with never-ending phone calls and flooded inboxes, how do you improve the customer support experience without spending some dollars?  keeping your service costs down does not mean ignoring customer satisfaction. It...
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What Are Help Desk Mission and Vision Statements?

What Are Help Desk Mission and Vision Statements?

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “meaning in life”.  Sounds like a Disney movie, right? Well, it can...
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10 Help Desk Response Templates to Save Time

10 Help Desk Response Templates to Save Time

The best inventions in life are often small but make a HUGE impact. Think of a matchstick, paperclips, or in the modern world – help desk response templates.  Yes, templates have made the world a better place for customer service representatives. Instead of stressfully typing the same response a million times over, they can use...
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11 Best Email Management Software

11 Best Email Management Software

A majority of businesses are searching for the best email management software. But what can be the possible reasons?  We all know that as your company grows, emails can flood your inbox and cause a tsunami of problems. Important emails get missed, your team sends out multiple responses to a single email, conversations lack meaning....
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Top 10 GrooveHQ Alternatives for 2022

Top 10 GrooveHQ Alternatives for 2022

GrooveHQ is a simple customer service tool that is built around customer email management. Features such as shared inbox, internal collaboration, and reports make this tool a good bet.  But why are so many users already looking for the right GrooveHQ alternatives?  GrooveHQ is designed for small customer service teams. Don’t be surprised if it...
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Top 10 Freshservice Alternatives for 2022

Top 10 Freshservice Alternatives for 2022

Are you looking for the right Freshservice alternatives? In that case, you have come to the right place.  Freshservice is one of the most renowned service desk solutions that can help your business manage IT support services with ease. But, as they say, nothing is perfect.  Right from expensive pricing plans to complicated features and...
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Top 10 HelpDesk Alternatives for 2022

Top 10 HelpDesk Alternatives for 2022

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always!  Although HelpDesk users love its affordable pricing, they are still upset. While some complain of the lack of important features such as social media support, customer satisfaction surveys, etc., others feel...
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