Customer Support

Popular Articles

8 Ways Artificial Intelligence Can Improve Help Desk Management

8 Ways Artificial Intelligence Can Improve Help Desk Management

Is your help desk team looking to achieve more with less? If you answered yes, you have probably considered Artificial Intelligence (AI) as a solution.  As more and more customers demand assistance that is highly personalized, easily navigable and provides quick resolution, businesses are showing keen interest in learning how AI improves help desk management. ...
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8 Strategies to Implement ITSM Automation for Delightful IT Support

8 Strategies to Implement ITSM Automation for Delightful IT Support

Automation technologies that seemed impossible some years ago are a reality in today’s world. Modern IT teams are no longer dependent on slow and sluggish manual processes – thanks to ITSM automation.  With IT Service Management automation, you can speed up the incident management process, reduce errors, and address IT issues before they bring your...
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10 Common Customer Service Problems and How to Resolve Them

10 Common Customer Service Problems and How to Resolve Them

Customer. Vendor. Seller. Buyer. All of them have been around since the concept of commerce started. Fast forward to 2020. Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated.  And rightfully so.  It only takes one bad experience...
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10 Best Email Alternatives for Improved Business Communications

10 Best Email Alternatives for Improved Business Communications

Email has become such an inclusive part of our personal and professional lives that it is now difficult for most of us to recall life without it. There are millions of people who receive, send, and respond to billions of emails every day. But despite it being the “king” of business communications, there is a...
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15 Best Helpdesk Software for Small Businesses in 2022

15 Best Helpdesk Software for Small Businesses in 2022

Startups and small businesses are like the endangered species of the business world. You never know when a business might run out of customers or reach bankruptcy.  With so many challenges and tasks to cater to, “delightful customer service” lies somewhere secluded, at the bottom of the priority list for most small companies. No wonder...
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How a Help Desk Can Help your Digital Transformation

How a Help Desk Can Help your Digital Transformation

A help desk is no longer a stationary section in a retail store that assisted customers with their returns or exchanges. With the advent of help desk digital transformation, it has taken the shape of digital channels such as live chat, social messaging, AI-powered chatbots, etc.  For help desk teams, the digital transformation era has...
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Top 10 Jira Service Desk Alternatives for 2022

Top 10 Jira Service Desk Alternatives for 2022

There’s no denying that the Jira Service Desk is one of the leading IT help desk tools in the market. You can track all IT incidents in one place, encourage self-service with a knowledge base, and a lot more.  While it might have been the “right” option for you in the initial days, every growing...
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10 Incident Management Best Practices for Streamlined Operations

10 Incident Management Best Practices for Streamlined Operations

Incidents are powerful events that can happen to any business in the blink of an eye.  But what happens when you do not know how to manage or report incidents? Well, in that case, such disruptions can lead to prolonged downtime, lower productivity, add to employee stress, and jeopardize your business.  So what’s the way...
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Top 10 Jitbit Alternatives for 2022

Top 10 Jitbit Alternatives for 2022

Are you looking for Jitbit alternatives but don’t know where to start?  We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help!  Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...
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How Investing in Help Desk Software Increases ROI

How Investing in Help Desk Software Increases ROI

In the business world, you need to make relevant investments to make profits and taste success. Similarly, to offer delightful customer service, you must invest in the latest technology such as AI-powered help desk software.  But there is a challenge.  How do you increase ROI with help desk software? While help desk tools are quite...
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