ProProfs Help Desk Software Blog

ProProfs Help Desk vs. Kustomer: 9 Tests to Decide Which One’s Better

A common question among help desk users is – which one to choose between ProProfs Help Desk vs. Kustomer? If you’re unsure, I’m here to assist. I’ve evaluated both these help desk systems on several aspects – from user interface and reporting features to total cost. Let’s find out which tool comes out on top!...

ProProfs Help Desk vs. Intercom: Which Tool Deserves the Help Desk Crown?

ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing. Let’s find out the better option! ProProfs Help...

10 Best Customer Service Ticketing Systems for 2024

Ask any support manager what they think is the best investment for their team, and you will likely hear them say, “The right tools and technology!” I believe a customer service ticketing system is one such tool that can make or break your customer experience (CX). It gives your agents the right platform to automate...

Open Source vs. On-Premise vs. SaaS [Finding the Best Help Desk System]

Choosing the right help desk system for your business can be a challenging decision. While some favor the customization of open source ticketing systems, others lean towards the security of on-premise systems, or the convenience of a SaaS help desk. Each approach has its merits depending on your business context. In this blog, we will...

7 Best Cloud-Based Ticketing Systems for Uninterrupted Service

Whenever I hear the term “cloud-based,” three things come to mind – 24/7 access, streamlined operations, and greater flexibility. As more and more customer service teams embrace innovation, the demand for cloud-based ticketing systems is at an all-time high. If you, too, are looking to shift your help desk from the confines of office walls...

10 Best Customer Service Email Management Software for 2024

“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.” – Donald Porter. Managing customer emails can be tough. It’s like a never-ending task – the constant influx of inquiries, concerns, and feedback can quickly become overwhelming, leading to missed messages, delayed responses, and dissatisfied customers. That’s where...

Creating Unbreakable Bonds: 8 Tips to Build Customer Loyalty

As an entrepreneur, you can raise millions of dollars in investment rounds. But no amount of money will help you buy customer loyalty. You have to earn it! Building customer loyalty can positively influence the profitability of your business, as loyal customers tend to spend more, provide positive feedback, and bring in new customers through...

How to Build a High-Performance Customer Support Team

Building a customer support team isn’t as easy as Lego nor as intricate as Roman architecture. So what’s the secret sauce? To build your dream support team, you need to have clarity around your vision, create a solid team structure, and hire people who believe in what you stand for. But there is more to...

Customer Service vs. Customer Support: What’s the Difference?

Customer support vs. customer service is crucial battle businesses face in their quest for customer satisfaction. It’s no secret that they grapple with a multitude of pain points that can make or break their success. The art of addressing these challenges lies in understanding the crucial distinction between customer service and customer support. While customer...

10 Best Practices for Good Customer Service Delivery (With Examples)

Good customer service seems to be an endangered species in today’s business landscape. Just take a quick scroll through social media, and you’ll find a barrage of complaints and frustrated customers airing their grievances. It’s no wonder that businesses are waking up to the realization that exceptional customer service is the key to survival. For...

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