Help Desk Software › Trouble Ticket Software
Manage all your tickets on a single dashboard and monitor ticket resolution time using our trouble ticket software. This way, you will always get back to your customers with a useful solution quickly. Sort, assign, and prioritize tasks to ensure all tickets are resolved within your service level agreement and delight your customers. You can also use labels to resolve customer questions easily. Deliver efficient customer support with our trouble ticketing software.
Shared inbox lets you unify all your customer-facing emails into a single dashboard. Assign customer tickets to relevant operators and monitor the response time. Our trouble ticketing software offers real-time response time tracking. Gain your customers’ trust by providing them timely and technically perfect solutions with our trouble ticket system. Leave comments and notes to discuss issues internally and resolve them collaboratively.
Break parent tickets into actionable child tickets and assign them to the right teams. Resolve child tickets one by one internally to provide the customer with a delightful solution in one piece. This way, you resolve customer troubles timely, making it a great customer support experience for your customers.
Create detailed reports to monitor operator performance and track customer ratings. You can view the average first response time, the time needed to close the open tickets, and how satisfied your customers are with your support services. With this data, it becomes easier for you to train operators quickly and enhance their productivity.