Software as a service (SaaS) help desk is a business application designed for customer delight. It is hosted on the cloud and can be easily accessed over the internet. There is no need for any hardware configuration and aspects like security, backup, maintenance, etc. are handled by the service provider. SaaS help desk does not require any technical expertise; your agents can simply log in to their accounts from any device and start delivering delightful support. In addition to this, you can enjoy the flexibility of a pay-per-agent plan and upgrade as and when required.
ProProfs SaaS help desk is hosted on the cloud and offers 24x7 accessibility. So, no matter if your team is working from the office or remotely, you can offer delightful support anytime, anywhere, and from any device. With a user interface as simple as Gmail, our help desk software is incredibly easy to set up and does not require any installation. Your support agents can simply log in to their dashboard and get started in minutes without extensive training or onboarding.
Our SaaS help desk software is well-equipped to grow along with your business. So, no matter if you have a team of a single agent or a hundred, we have got you covered. All updates, backup, and security are automated so that you can focus on what matters the most- delightful customer support. Simply choose the number of agents and stay in complete control with our flexible pricing plans. Stay available 24x7 with our high uptime rate and never leave a customer hanging.
ProProfs SaaS help desk lets you manage all your customer-facing inboxes (support@, info@, contact@) from a shared platform. With our powerful collaboration features, you can easily track, prioritize, label, mark, and assign tickets to relevant agents or teams. Simply track who is working on what and avoid sharing multiple responses to the same customer email. With internal notes, agents can discuss tickets internally and ensure not a single customer issue remains unresolved.
Rise above manual ticket assignment with our SaaS customer support tool that automatically routes tickets to relevant agents or departments. Your agents can leverage canned responses to quickly resolve customer issues/requests that are similar in nature. Receive automated alerts and notifications for ticket assignment, new ticket, internal notes, etc. and always stay on top of your game. Set agent roles and permissions to maintain a smooth workflow and resolve tickets faster.
ProProfs Help Desk allows you to consistently measure the performance of your agents and teams to improve efficiency as well as productivity. With our customer support SaaS tool, you can keep a firm track of rated tickets, chats, and help articles. Instantly share surveys with your customers and understand how close you are to meeting their expectations. Share CSAT (customer satisfaction) and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback.
Easily track and manage all IT-related incidents, issues, and service requests with our powerful IT help desk.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services