Customer Support

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What is a Shared Inbox?

What is a Shared Inbox?

Ask any professional about the biggest aspect that is stopping them from being a productive hero and there is a good chance you will hear them say- “Email is slow, our inbox is all cluttered, countless emails are eating into our time and making us unproductive” Is Email Dead?  Email isn’t dead. There are more...
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What is Customer Churn? Learn About Types & Effects of Churn

What is Customer Churn? Learn About Types & Effects of Churn

Every business exists as long as it has customers. But what if these customers decide to part ways due to underlying reasons such as inefficient support process, defective products, or poor engagement?  Customer churn refers to the number of customers who cease to buy from your business. Even small month-on-month increments in customer churn can...
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B2B Vs B2C Customer Support: How They Are Different

B2B Vs B2C Customer Support: How They Are Different

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. When the customers are happy with the services, your business is expected to...
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Help Desk Vs Technical Support: What’s The Difference?

Help Desk Vs Technical Support: What’s The Difference?

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...
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20+ Important Strategic Customer Service Objectives

20+ Important Strategic Customer Service Objectives

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...
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Improve Help Desk Performance: 12 Ways To Do It Better

Improve Help Desk Performance: 12 Ways To Do It Better

Is managing your company help desk giving you sleepless nights?  Are you looking for help desk improvement ideas to cater to customers’ needs and grievances? If the answer to the above questions is a big YES! Then this blog is for you.  Today, customers don’t just want faster service, they demand it. According to a...
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153 Customer Service Quotes to Up Your Customer Experience Game

153 Customer Service Quotes to Up Your Customer Experience Game

Every business aims to be customer-centric now. Only a company that makes its customers’ prime focus can stand out from the crowd and gain recognition. So, if I were to ask you, which brand do you remember that you’d recommend to your friends? No matter what brand you choose, there must be something that you...
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22 Customer Service Principles: The Secret to Delightful Customers

22 Customer Service Principles: The Secret to Delightful Customers

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...
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What Is the Difference Between Help Desk & Service Desk?

What Is the Difference Between Help Desk & Service Desk?

There are two kinds of support professionals in this world. First are the ones who argue that help desks and service desks are completely similar in their function. However, there are also those who would bet their life that there are stark differences between the two.  So in this battle of help desk vs. service...
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How Support Desk Software Guarantees Customer Success

How Support Desk Software Guarantees Customer Success

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. U.S. companies lose more than $62 billion annually...
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