Help Desk Software › Bug Tracking Software
Identify, prioritize, and fix bugs with ProProfs Help Desk bug tracker software. Track all bugs in one place. Efficiently manage customer-facing inboxes including support@, sales@, billing@, contact@, and help@. Assign bugs based on the urgency and current workload of your development team with our user-friendly bug tracker system. Use filters to sort by the assignee, milestone, labels, status, and more.
Integrate ProProfs bug tracker software with your support email address to receive bug notifications. Convert customer questions into tickets. View these tickets in the shared inbox of the bug tracker system without losing on any of them. Assign tickets to the concerned individual or team. Tickets resolve faster when the complex parent ticket is broken down into smaller sub tickets.
ProProfs bug reporting software comes integrated with Survey Maker. Track and review the performance of your customer support operators. Monitor individually if and how an operator delights customers. Access summary of the report and service ratings in the bug tracking software. Find out new tickets, average rating, response time, how visitors rate your agent, and much more.
Bugs can often be complicated and may not be possible for a single team to fix them. Create child tickets, assign them to different departments, and resolve tickets faster with our bug tracking software. The collaboration feature in the bug tracker system lets your teams add internal comments and notes. Enhance the productivity of your operators and delight customers with faster problem resolution.