Track Bugs From Start to Finish

Supervise, prioritize, and resolve bugs faster
ProProfs bug tracking software

Identify, prioritize, and fix bugs with ProProfs Help Desk bug tracker software. Track all bugs in one place. Efficiently manage customer-facing inboxes including support@, sales@, billing@, contact@, and help@. Assign bugs based on the urgency and current workload of your development team with our user-friendly bug tracker system. Use filters to sort by the assignee, milestone, labels, status, and more.

  • tick Created with Sketch. Track and manage bugs efficiently
  • tick Created with Sketch. Operate on the user-friendly bug tracking tool
  • tick Created with Sketch. Assign bugs based on urgency & workload
  • tick Created with Sketch. Track who is working on what

Automate Bug Notifications

Notify individuals and teams of bugs instantly

Integrate ProProfs bug tracker software with your support email address to receive bug notifications. Convert customer questions into tickets. View these tickets in the shared inbox of the bug tracker system without losing on any of them. Assign tickets to the concerned individual or team. Tickets resolve faster when the complex parent ticket is broken down into smaller sub tickets.

  • tick Created with Sketch. Get instant email notifications
  • tick Created with Sketch. Convert bugs into tickets
  • tick Created with Sketch. Never lose on any tickets
  • tick Created with Sketch. Assign & manage tickets
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Smart Reports & Surveys

Track and improve agent performance

ProProfs bug reporting software comes integrated with Survey Maker. Track and review the performance of your customer support operators. Monitor individually if and how an operator delights customers. Access summary of the report and service ratings in the bug tracking software. Find out new tickets, average rating, response time, how visitors rate your agent, and much more.

  • tick Created with Sketch. Integrated with the survey tool
  • tick Created with Sketch. Track, review & improve agent performance
  • tick Created with Sketch. Use customer surveys & net promoter score
  • tick Created with Sketch. Reduce first response time & overdue tickets

Collaborate for Faster Ticket Resolution

Allows for team collaboration & efficient ticket handling

Bugs can often be complicated and may not be possible for a single team to fix them. Create child tickets, assign them to different departments, and resolve tickets faster with our bug tracking software. The collaboration feature in the bug tracker system lets your teams add internal comments and notes. Enhance the productivity of your operators and delight customers with faster problem resolution.

  • tick Created with Sketch. Collaborate within teams
  • tick Created with Sketch. Create child tickets
  • tick Created with Sketch. Add internal comments & notes
  • tick Created with Sketch. Improve operator productivity
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ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

Try ProProfs Bug Tracking Software for Free

Track, discuss & eliminate bugs with our AI-powered bug tracking tool
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