#1 Bug Tracking Software for Delightful Customer Support

Seamless bug tracking for faster ticket resolution

Track Bugs From Start to Finish

Supervise, prioritize, and resolve bugs faster

Identify, prioritize, and fix bugs with ProProfs Help Desk bug tracker software. Track all bugs in one place. Efficiently manage customer-facing inboxes including support@, sales@, billing@, contact@, and help@. Assign bugs based on the urgency and current workload of your development team with our user-friendly bug tracker system. Use filters to sort by the assignee, milestone, labels, status, and more.

Track and manage bugs efficiently
Operate on the user-friendly bug tracking tool
Assign bugs based on urgency & workload
Track who is working on what

Automate Bug Notifications

Notify individuals and teams of bugs instantly

Integrate ProProfs bug tracker software with your support email address to receive bug notifications. Convert customer questions into tickets. View these tickets in the shared inbox of the bug tracker system without losing on any of them. Assign tickets to the concerned individual or team. Tickets resolve faster when the complex parent ticket is broken down into smaller sub tickets.

Get instant email notifications
Convert bugs into tickets
Never lose on any tickets
Assign & manage tickets

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Smart Reports & Surveys

Track and improve agent performance

ProProfs bug reporting software comes integrated with Survey Maker. Track and review the performance of your customer support operators. Monitor individually if and how an operator delights customers. Access summary of the report and service ratings in the bug tracking software. Find out new tickets, average rating, response time, how visitors rate your agent, and much more.

Integrated with the survey tool
Track, review & improve agent performance
Use customer surveys & net promoter score
Reduce first response time & overdue tickets

Collaborate for Faster Ticket Resolution

Allows for team collaboration & efficient ticket handling

Bugs can often be complicated and may not be possible for a single team to fix them. Create child tickets, assign them to different departments, and resolve tickets faster with our bug tracking software. The collaboration feature in the bug tracker system lets your teams add internal comments and notes. Enhance the productivity of your operators and delight customers with faster problem resolution.