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What is Enterprise Help Desk Software?

An enterprise service desk is a tool that acts as a single point of contact between customers and an organization. An enterprise desk is solely designed to cater to the needs of larger businesses for efficient customer support. Whenever customers have a question, they can simply connect with a service agent and get instant answers to their questions.

What is Enterprise Help Desk Software

How Does Enterprise Help Desk Software Work?

An enterprise ticketing system works by converting customer communications into trackable support tickets. When customers contact you for a complaint, request, or query, the system helps you track all communications in one place. Moreover, the enterprise help desk simplifies customer support by allowing agents to automate tasks, organize conversations, and collaborate effortlessly.

What Does Enterprise Help Desk Software Do?

Enhances Support Efficiency

With an enterprise help desk, agents can track customer issues, share surveys, monitor multiple communication channels, etc. without leaving the ticketing system. All the tools they need are right on their dashboard.

Provides Detailed Reports

For big companies, data and reports are the keys to enhancing the customer experience. You can generate insightful reports to monitor your team’s performance and see what needs to be improved.

Grows With You

When you are looking to expand your business, an enterprise help desk solution can match your growing needs. You can support an increasing number of customers and retain them for a long time.

Why Do You Need Enterprise Help Desk Software?

Why Enterprise Help Desk Software Important
  • Manage conversations on multiple channels - email, live chat, help center, web forms, etc.
  • Create a knowledge base that includes help articles, FAQs, and guides
  • Automate manual & repetitive tasks & easily support your large audience
  • Collaborate using features such as internal notes, parent-child ticketing, and more
  • Leverage world-class security & data privacy measures
  • Make data-driven decisions with extensive analytics and reporting

Organize Enterprise Communications Across Channels

Create tickets & track all conversations with enterprise help desk system

Convert customer emails, chats, and feedback into tickets with our enterprise help desk ticketing software. Managers and support agents can prioritize, categorize, label, and assign tickets to concerned individuals or teams. There is no more switching among multiple channels of customer communication when using our enterprise service desk software. With robust SLA management, follow-ups, and timely replies, agents can focus on continuously improving and delivering delightful customer experiences.

  • Multichannel ticketing
  • Easy access to customer interactions
  • Prioritize urgent tickets
  • SLA management

Leverage Enterprise-Wide Collaboration Features

Ticket resolution gets faster with collaborative problem-solving

Leverage Enterprise-Wide Collaboration

Get powerful collaboration features with our help desk for enterprise and join forces to deliver excellent customer support. Agents can gain context with ticket history and avoid duplicate replies by seeing who is working on what. Use notes and internal comments to discuss complex tickets and enhance team productivity. Moreover, shared ownership of tickets with other teams helps in resolving tickets without losing focus on the progress.

  • Categorize tickets easily with labels
  • Resolve high-priority tickets first
  • Discuss tickets using private notes
  • Bridge communication gap among agents

Scale Your Business & Enhance Agent Productivity

Deploy our enterprise help desk ticket software for increased productivity

Enterprise help desk ticket software for increased productivity

Leverage enterprise-level automation and take your support to the next level. With intelligent ticket assignment and canned responses, it is easier and quicker for agents to resolve customer questions. Our enterprise customer service software helps you develop chatbots to assist customers even when your team is offline. Agents can invest their time and energy in other areas of customer service, once they are done with ticket resolution. ProProfs Help Desk allows you to share automated surveys with customers and helps you monitor the customer experience.

  • Reply faster with canned responses
  • Develop AI-powered chatbots
  • Focus on important tasks
  • CSAT & NPS surveys

Reduce Support Costs With Instant Self-Help

Empower customers with knowledge through a self-service center

Reduce Support Costs With Instant Self-Help

Create a seamless self-service experience for your customers with ProProfs enterprise help desk software. This will not only help customers find solutions to their questions but also equip agents with the right knowledge. As customers can help themselves, you can lower your ticket volume as well as support costs. Our enterprise email helpdesk comes integrated with Knowledge Base, and this integration helps to create user manuals, online FAQs, documentation, and much more.

  • Seamless self-service experience
  • Equip agents with knowledge
  • Reduce ticket volume
  • Create user manuals, online FAQs, etc.

Features

  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what with our customer service software.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first using our enterprise help desk solution.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets using help desk software for enterprises.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources with our enterprise help desk software.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website using enterprise service desk software.

  • Train Agents & Customers Train Agents & Customers

    Train customers & agents with online training courses with enterprise help desk system.

Try ProProfs Enterprise Help Desk Software for Free

Go beyond limits, scale without fear & deliver delightful customer experiences

Get Started Free Get a Demo

Try it Free Get a Demo

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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