What Is Customer Support Software?

Shared inbox for batter customer support

Customer Support Software helps you better streamline all your customer-facing support channels and manage customer communication. Imagine getting emails from customers who end up facing doubts or troubles while dealing with your products. Rather than scattered conversation, how about organizing it all in one place, leaving no room for you to miss a single customer question. Customer Support Software comes handy here - you can unify all your incoming customer emails into one shared inbox and assign, track, and respond to customers faster than ever before.

Related Blog: What Is Help Desk & How It Works

Manage, Track, & Close Tickets Faster

Stay on top of all customer tickets with a shared inbox

Closing tickets faster for
customer support

Create and assign customer tickets to relevant support agents easily with a shared inbox. Customer support software equips your agents to manage and track tickets from start to finish. Create departments such as @sales, @support, @billing, etc and automate ticket routing. Closing tickets faster is simple with our customer support solution.

  • Get all customer-facing emails in a shared inbox
  • Easily assign tickets to relevant agents
  • Create departments & auto-route tickets
  • Close tickets instantly & effectively

Resolve Customer Tickets Collaboratively

Label, prioritize, & communicate using private internal comments

Resolve Customer Tickets Collaboratively for good customer support

Use labels to categorize customer tickets on the basis of departments or question types, and make it easier for your agents to get back to the customer instantly. You can also prioritize urgent tasks so that your agents know which tickets need to be addressed first. Add private notes for agents and collaborate to discuss bottle-necks. Bridge the communication gap among agents with the best customer support software.

  • Add private notes & keep agents updated
  • Categorize tickets easily with labels
  • Set priorities & know which tickets to address first
  • Bridge communication gap among agents

Plays Nicely With Other Tools

Enjoy the most powerful support solution available

Help desk software integration with powerful tools

Delighted customers don’t happen by accident - they happen when you have the software you need to succeed. ProProfs Help Desk is the most comprehensive customer support software available. With our software:

  • You get a complete ticketing system, so you never lose a ticket again, and you always know who is working on what.
  • You can prioritize tickets, and solve them faster with canned responses and knowledge base.
  • Customers love access to 24/7 support with online knowledge base, user manuals, FAQs, etc.
  • Adding live chat means customers can contact you right on your website.
  • Our surveys make it easy to track customer satisfaction and constantly improve service.
  • Our online training solution means you can train your customers and your agents anytime, anywhere.

Each of these features is powerful on its own, but together they will make you unstoppable. No one else provides all of this power in a single solution.

Monitor Agent Performance & Customer Satisfaction

Get happier customers by tracking performance of agents & tickets

Powerful reports for improving customer service

Create insightful reports and get to know the average response time, agent ratings, and average resolution time. This gives you a transparent look at your customer support process and makes it easier for you to understand where your team needs to improve. Analyze customer support reports and train your agents accordingly. Improve your customer support process efficiently with our customer support management software.

  • Create insightful reports
  • Monitor Agent performance
  • Analyze reports & train your employees
  • Improve overall customer support process

What Can a Customer Support Software Do for You?

With customer support software, you can unify all your support channels such as @sales, @supports, @accounts on a single dashboard. Create different departments and route incoming customer emails or questions into the right inbox - assign tickets to the right agent or a team and track progress. It’s a delightfully smart ticketing system that makes it effortless to resolve customer questions faster. Its seamless integration with other tools such as Knowledge Base, Live Chat, etc. makes the lives of your agents a lot easier.

Shared Inbox Software
Shared Inbox Software

Unify all your customer-facing emails into a shared inbox. Resolve tickets collaboratively - access, assign and track customer emails in one place.

Trouble Ticketing Software
Trouble Ticketing Software

Get rid of unorganized emails - streamline the tracking of tickets with a delightfully smart trouble ticketing software for seamless customer support.

Customer Email Management Software
Customer Email Management Software

Transform your support services with simple customer email management software. Track, manage, organize customer emails, and save time.

Perfect For

IT help desk software

Answer all customer issues effortlessly with IT Help Desk Software.

help desk software for SMB
Small Business

Listen to all your customer issues and strengthen your customer relationships.

Enterprise help desk software

Stay on top of all customer issues and requests with an enterprise help desk software.


  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers Train Agents & Customers

    Train customers & agents with online training courses.

  • Simple & Easy Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    View & access support tools on laptops, tablets, or smartphones.

  • Scalable Scalable

    A robust solution that can scale with you as your business grows.

Frequently Asked Questions

Which features make customer support software stand different?

The most loved customer support software is simple to use, to begin with. Shared inbox, priorities, labels, and the ability to play with other apps such as live chat and knowledge base are some of the features that make customer support software different. These features enable support agents to deliver delightful customer service.

How SaaS Customer Support Services work best for a rapidly growing support organization?

SaaS customer support services work best when the support staff is equipped with the right support software - a help desk ticketing system that streamlines the support process. You can create, assign, manage, track, and close tickets - all on one platform - collaboratively with your support agents. You can also monitor agent performance and improve customer satisfaction for your rapidly growing business.

How do I choose customer support software?

Just as you choose any other software, choosing the right customer support software also revolves around five main considerations - features, pricing plans, UI, your requirements, and customer reviews. Check all these factors and always shortlist three options. Take their free trials and choose the one that best fits your requirements.

What is customer support software?

Customer support software is a tool that equips your support agents to offer delightful customer support. Whatever questions your customer has, this tool offers the needed tools to answer all their questions instantly and accurately.

What are the benefits of customer support software?

A few benefits of customer support software include managing customer tickets efficiently, tracking customer issues from start to finish, assigning customer issues to specialized support agents, offering accurate answers to customer issues, and monitoring agent performance easily.

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Awards & Press

Winner: Best Customer Service Software, Crozdesk
Winner: Best Customer Service Software, Crozdesk
Winner: Best Help Desk Software Awards,
Winner: Best Help Desk Software Awards,
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, CompareCamp
Winner: Great User Experience, CompareCamp
Winner: The Happiest User Award, Crozdesk
Winner: The Happiest User Award, Crozdesk
ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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