Help Desk Software › Customer Support Software
Customer Support Software helps you better streamline all your customer-facing support channels and manage customer communication. Imagine getting emails from customers who end up facing doubts or troubles while dealing with your products. Rather than scattered conversation, how about organizing it all in one place, leaving no room for you to miss a single customer question. Customer Support Software comes handy here - you can unify all your incoming customer emails into one shared inbox and assign, track, and respond to customers faster than ever before.
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Create and assign customer tickets to relevant support agents easily with a shared inbox. Customer support software equips your agents to manage and track tickets from start to finish. Create departments such as @sales, @support, @billing, etc and automate ticket routing. Closing tickets faster is simple with our customer support solution.
Use labels to categorize customer tickets on the basis of departments or question types, and make it easier for your agents to get back to the customer instantly. You can also prioritize urgent tasks so that your agents know which tickets need to be addressed first. Add private notes for agents and collaborate to discuss bottle-necks. Bridge the communication gap among agents with the best customer support software.
Delighted customers don’t happen by accident - they happen when you have the software you need to succeed. ProProfs Help Desk is the most comprehensive customer support software available. With our software:
Each of these features is powerful on its own, but together they will make you unstoppable. No one else provides all of this power in a single solution.
Create insightful reports and get to know the average response time, agent ratings, and average resolution time. This gives you a transparent look at your customer support process and makes it easier for you to understand where your team needs to improve. Analyze customer support reports and train your agents accordingly. Improve your customer support process efficiently with our customer support management software.
With customer support software, you can unify all your support channels such as @sales, @supports, @accounts on a single dashboard. Create different departments and route incoming customer emails or questions into the right inbox - assign tickets to the right agent or a team and track progress. It’s a delightfully smart ticketing system that makes it effortless to resolve customer questions faster. Its seamless integration with other tools such as Knowledge Base, Live Chat, etc. makes the lives of your agents a lot easier.
Unify all your customer-facing emails into a shared inbox. Resolve tickets collaboratively - access, assign and track customer emails in one place.
Get rid of unorganized emails - streamline the tracking of tickets with a delightfully smart trouble ticketing software for seamless customer support.
Transform your support services with simple customer email management software. Track, manage, organize customer emails, and save time.
Never lose a ticket again, always know who is working on what.
Make sure the most critical tickets get solved first.
Canned responses & knowledge base make it easy to solve tickets.
Customers love self-service knowledge base resources.
Allow customers to chat with you right on your website.
Train customers & agents with online training courses.
For all skill levels. No software download or HTML skills needed.
View & access support tools on laptops, tablets, or smartphones.
The most loved customer support software is simple to use, to begin with. Shared inbox, priorities, labels, and the ability to play with other apps such as live chat and knowledge base are some of the features that make customer support software different. These features enable support agents to deliver delightful customer service.
SaaS customer support services work best when the support staff is equipped with the right support software - a help desk ticketing system that streamlines the support process. You can create, assign, manage, track, and close tickets - all on one platform - collaboratively with your support agents. You can also monitor agent performance and improve customer satisfaction for your rapidly growing business.
Just as you choose any other software, choosing the right customer support software also revolves around five main considerations - features, pricing plans, UI, your requirements, and customer reviews. Check all these factors and always shortlist three options. Take their free trials and choose the one that best fits your requirements.
Customer support software is a tool that equips your support agents to offer delightful customer support. Whatever questions your customer has, this tool offers the needed tools to answer all their questions instantly and accurately.
A few benefits of customer support software include managing customer tickets efficiently, tracking customer issues from start to finish, assigning customer issues to specialized support agents, offering accurate answers to customer issues, and monitoring agent performance easily.