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18 Best Shared Inbox Software & Tools to Manage Businesses & How to Pick Right One in 2023.

A shared inbox is a great way to have more eyes on your emails and ensure not a single email can slip through the cracks. Successful entrepreneurs and leaders know one secret — traditional email platforms are not designed for teamwork. They completely ignore team goals and preferences, do not facilitate internal collaboration, and make...

15 Best IT Ticketing System Software to Manage IT Support Like a Pro in 2023

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount. Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, the best IT ticketing system software are now the backbone of many support operations around the world. With features such...

Top 10 Help Scout Alternatives for Businesses in 2023

Help Scout has become a popular name in the current help desk industry. The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software but their are some drawbacks because...

Top 10 osTicket Alternatives & Competitors for 2023

If your requirements have outgrown osTicket, it’s not unusual. I have been there too, I understand osTicket is a renowned open-source ticketing system built to manage customer support inquiries and tickets, ultimately improving your customer service and experience. But after using the tool myself, I was hit by many roadblocks — an outdated and clunky...

12 Best Email Ticketing Systems for Customer Support in 2023

Are innumerable support emails choking your inbox? Is it hard to manage and prioritize customer conversations? Does team collaboration lead to more chaos than order? If you answered yes, it might be the right time to invest in the best email ticketing systems. An email ticketing software can help you manage your email support traffic,...

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control. The good news is that most...

Retail Customer Service Tips & Examples Every Retail Business Needs to Know

Have you ever tried shooting a 3-pointer in a basketball game, that too at the last minute while everyone is counting on you? Now, imagine doing the same while riding a bicycle with your eyes closed. In a very similar fashion, the world of retail customer service is not easy and it’s definitely not for...

Incident VS Service Request: Understanding the Difference With the Help of Examples

In the world of IT support and service desk, even the most commonly used terminology can leave anyone scratching their heads. When we focus on two such terms- incident vs service request, we soon realize that there is a very fine line that separates them both. But why should your business care? Is the difference...

Reduce Your Help Desk Calls in 10 Easy Ways

We all are familiar with that comforting voice greeting us and telling us- “I’m here to help you. I will surely find a way to resolve your issue.” Customers simply love phone support. A good reason why the phone remains the most preferred channel for customers is that it shows great potential for empathy. After...

Personalized Customer Experience: What, How, and Why

There is this thing about contemporary customers- they have changed. A lot! They no longer want to settle for generic products or experiences and rather want everything to resonate with their personal tastes. But with your customer base growing into leaps and bounds, how do you craft a unique, personalized customer experience for everyone, every...

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