• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Collaborate With Shared Inbox

Get a team inbox engineered to deliver customer delight

manage multiple inboxes with Shared Inbox

Easily collaborate all customer-facing emails via a shared inbox ([email protected], [email protected], [email protected], [email protected], [email protected], etc.). This way, you never miss a customer request and always send timely responses, ensuring delightful customers. Team inbox management enables teams to track who is working on what and resolve customer issues, requests, and bugs easily. A single, intuitive help desk email sharing software is a smarter way to resolve issues accurately alongside your customer support team.

  • Collaborate with shared inbox
  • Track who is working on what
  • Resolve tickets faster as a team

Never Lose Track of Emails With Collaborative Inbox

Tickets get resolved faster with prioritization, comments & labels

team email management software features

Close tickets faster with a collaborative email inbox. Assign tickets and prioritize them using labels and mark tickets that need immediate attention. With ProProfs, you can also assign a single ticket to relevant teams so that agents can see it and drop internal comments and notes to help resolve the ticket faster. Track and measure ticket resolution time easily with team email management software.

  • Assign tickets to relevant teams
  • Prioritize tickets with labels
  • Measure ticket resolution time

Delight Customers With Better Ticket Resolution

Improve support quality with canned responses, knowledge base, live chat, & ratings

delight customers with shared inbox tool

Cater to customer questions exclusively with a shared email inbox. Integrate your knowledge base to ProProfs Help Desk and enable customers to find answers to their questions instantly. Reach out to customers with live chat and provide proactive support. Draft and save canned responses to save time. Automate communication to customers whenever a ticket is created, updated, assigned, or resolved. Generate insightful reports and check agent ratings to measure customer delight.

  • Provide 24/7 self-help with knowledge base
  • Reach out to customers with live chat
  • Monitor agent ratings via reports

Stay Organized With Smart Workflow

Your help desk. Your way.

set up smart workflow with shared inboxes

Start by getting all your customer-facing inboxes on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams, so managing roles, permissions, and task assignments easily with email sharing software. Next, set up your workflow rules around priorities, filters, and service level agreements.

  • No more long cc emails
  • Organize agents by team, role, etc.
  • Set rules based on SLAs

Perfect For

customer support help desk

Offer delightful customer support and instantly answer all customer questions using our team email.

email management with help desk software

Manage all customer emails and requests on a single dashboard with our email sharing software.

maintain it support with help desk system

Answer IT-related queries easily and ensure your clients/customers/employees get clarity in real-time.

Features

  • track tickets with shared inbox Track Tickets

    Never lose a ticket again, always know who is working on what with our shared inbox.

  • prioritize tickets with team collaboration Prioritize Tickets

    Make sure the most critical tickets get solved first using our shared inbox software for teams.

  • solve tickets with help desk ticketing system Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets using a collaborative inbox.

  • email sharing software Share Knowledge

    Customers love self-service knowledge base resources with our email sharing software.

  • instant support team inbox management Instant Support

    Allow customers to chat with you right on your website using team inbox management.

  • train agents with online shared inbox tool Train Agents & Customers

    Train customers and agents with online training courses with online shared inbox tool.

Frequently Asked Questions

What is a shared inbox?

A shared inbox is an email management platform that helps you manage, track, and close customer emails once completed. For example, ProProfs Help Desk software comes with a shared inbox feature. The shared inbox is a dashboard wherein all your customer emails are combined and displayed to your support agents. This way, support agents can track and reassign tickets to other agents, based on these emails, easily. Here’s a quick overview of What Is a Shared Inbox?

What is a collaborative inbox?

Similar to a shared inbox, a collaborative inbox is a dashboard that enables teams to collaboratively reply to customer emails instantly. Along with managing and tracking customer emails, support agents can also collaborate with other agents of different departments to cater to customer requests. Here’s a blog that explains What Is a Collaborative Inbox?

How does a shared inbox work?

It’s easy. When a customer connects with you, their request is displayed as an email on the shared inbox. Each request is divided on the bases of which department needs to resolve the customer’s query. Now, each support agent can prioritize their emails and get back to customer emails instantly. Here’s a quick guide for you to learn How Does a Shared Inbox Work?

How does a collaborative email ensure better customer service?

A collaborative email helps support agents to stay on top of customer requests, making it easy for them to respond and resolve their questions instantly. This way, the collaborative email reduces first response time, delighting customers with such fast customer service. Here’s a quick read for you to learn How Does a Collaborative Email Ensure Better Customer Service?

How to create team inbox in help desk software

It’s really easy to set up a shared inbox in your help desk software. For example, with ProProfs Help Desk, all you have to do is log in to your help desk software, go to settings, and add a new inbox. Give your details, verify your account and you’re good to go! Here’s How to Set up and Configure Team Inbox in Help Desk Software.

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Awards & Press

Winner: Best Customer Service Software, Crozdesk
Winner: Best Customer Service Software, Crozdesk
Winner: Best Help Desk Software Awards, Digital.com
Winner: Best Help Desk Software Awards, Digital.com
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, CompareCamp
Winner: Great User Experience, CompareCamp
Winner: The Happiest User Award, Crozdesk
Winner: The Happiest User Award, Crozdesk
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