What Is Shared Inbox Software?

Shared inbox software, also known as team inbox, allows multiple team members to read and send emails simultaneously from a shared email account such as support@company. Team members can collaborate using private notes, see who is working on what, and assign tasks to each other from a single interface. With a shared email inbox, you can monitor email performance metrics and share faster replies with respondents.

What Is Shared Inbox Software?

Why Your Business Needs Shared Inbox Software

Manage Multiple Inboxes in One Place

With a shared inbox tool, team members no longer have to share account credentials and passwords with each other. They can log in simultaneously and access multiple shared inboxes such as support@, sales@, contact@, etc.

Share Faster Email Responses

Shared inbox management software equips your team with all the features you need to share faster email responses. For example, you can create canned responses for routine customer queries and delight customers with quick replies.

Automated Email Assignment

For improved inbox management, every incoming email should have a delegated owner. You can use the Round-Robin method to automatically distribute emails to available team members and balance your team’s workload.

Collaborate in Real-Time

Successful teams have one thing in common – they collaborate with each other in real-time. You can allow team members to communicate with each other using private notes and detect when someone else is working on an email.

Capture Customer Feedback

What do customers think about your email response? There is only one way to find out - surveys. With a shared inbox system, you can share automated CSAT surveys with customers and monitor customer satisfaction.

Send Professional Emails

With every outgoing email you send to clients or partners, your business reputation is at stake. Shared inbox solution allows you to create custom email signatures and send professional-looking emails to recipients.

Collaborate With Shared Inbox

Get a team inbox engineered to deliver customer delight

Easily access and manage all customer-facing emails via a shared inbox (sales@, support@, help@, billing@, contact@, etc.). This way, you never miss a customer request and always send timely responses, ensuring delightful customers. Team inbox management enables teams to track who is working on what and resolve customer issues, requests, and complaints easily. With powerful collaboration features such as private notes, you can discuss email responses and resolve issues together.

  • tick Created with Sketch. Access multiple inboxes
  • tick Created with Sketch. Track who is working on what
  • tick Created with Sketch. Discuss using private notes

Never Lose Track of Emails With Collaborative Inbox

Tickets get resolved faster with prioritization, comments & labels

Close tickets faster with a collaborative email inbox. Automatically distribute tickets among team members who have the required skills or assign emails to other internal departments. With ProProfs shared inbox software, prioritize emails that demand urgent attention with the help of labels. Managers can track relevant email performance metrics such as average first response time, ticket resolution time, customer satisfaction, and more.

  • tick Created with Sketch. Assign tickets to relevant teams
  • tick Created with Sketch. Prioritize tickets with labels
  • tick Created with Sketch. Measure ticket resolution time
Tickets get resolved faster with shared email inbox

Manage Customer Emails More Efficiently!

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Delight Customers With Better Ticket Resolution

Improve support quality with canned responses, knowledge base, live chat, & ratings
Deliver delightful customer support with shared inbox management software

Cater to customer questions exclusively with a shared email inbox. Integrate your knowledge base to ProProfs Help Desk and enable customers to find answers to their questions instantly. Reach out to customers with live chat and provide proactive support. Draft and save canned responses to save time. Automate communication to customers whenever a ticket is created, updated, assigned, or resolved. Generate insightful reports and check agent ratings to measure customer delight.

Stay Organized With Smart Workflow

Your help desk. Your way.

Start by getting all your customer-facing inboxes on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams, so managing roles, permissions, and task assignments easily with email sharing software. Next, set up your workflow rules around priorities, filters, and service level agreements.

  • tick Created with Sketch. No more long cc emails
  • tick Created with Sketch. Organize agents by team, role, etc.
  • tick Created with Sketch. Set rules based on SLAs

Must-Have Features of a Shared Inbox System

  • Agent Collision Detection

    Get alerted when someone else is responding to an email to avoid duplicate replies.

  • Email Prioritization

    Prioritize emails that demand immediate attention so you can delight customers.

  • Labels

    Add Labels to emails to keep your shared inbox well-organized and tidy.

  • Spam Filtering

    Add spam email addresses to the spam list and avoid irrelevant emails.

  • chatbot

    Create powerful chatbots to assist customers even when your team is not available to take emails.

  • Mobile App

    Track email-related activities and updates on the move with a dedicated mobile app.

View All Features


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

ProProfs is a Recognized Leader in Customer Support

Press & Ratings

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