Shared Inbox to Resolve Tickets Collaboratively
Access, assign, & track customer emails in one place
Easily collaborate all customer-facing emails via a shared inbox ([email protected], [email protected], [email protected], [email protected], [email protected], etc.). This way, you never miss a customer request and always send timely responses, ensuring delightful customers. Team inbox management enables teams to track who is working on what and resolve customer issues, requests, and bugs easily. A single, intuitive help desk email sharing software is a smarter way to resolve issues accurately alongside your customer support team.
Close tickets faster with a collaborative email inbox. Assign tickets and prioritize them using labels and mark tickets that need immediate attention. With ProProfs, you can also assign a single ticket to relevant teams so that agents can see it and drop internal comments and notes to help resolve the ticket faster. Track and measure ticket resolution time easily with team email management software.
Cater to customer questions exclusively with a shared email inbox. Integrate your knowledge base to ProProfs Help Desk and enable customers to find answers to their questions instantly. Reach out to customers with live chat and provide proactive support. Draft and save canned responses to save time. Automate communication to customers whenever a ticket is created, updated, assigned, or resolved. Generate insightful reports and check agent ratings to measure customer delight.
Start by getting all your customer-facing inboxes on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams, so managing roles, permissions, and task assignments easily with email sharing software. Next, set up your workflow rules around priorities, filters, and service level agreements.
Offer delightful customer support and instantly answer all customer questions using our team email.
Manage all customer emails and requests on a single dashboard with our email sharing software.
Answer IT-related queries easily and ensure your clients/customers/employees get clarity in real-time.
Never lose a ticket again, always know who is working on what with our shared inbox.
Make sure the most critical tickets get solved first using our shared inbox software for teams.
Canned responses & knowledge base make it easy to solve tickets using a collaborative inbox.
Customers love self-service knowledge base resources with our email sharing software.
Allow customers to chat with you right on your website using team inbox management.
Train customers and agents with online training courses with online shared inbox tool.
A shared inbox is an email management platform that helps you manage, track, and close customer emails once completed. For example, ProProfs Help Desk software comes with a shared inbox feature. The shared inbox is a dashboard wherein all your customer emails are combined and displayed to your support agents. This way, support agents can track and reassign tickets to other agents, based on these emails, easily. Here’s a quick overview of What Is a Shared Inbox?
Similar to a shared inbox, a collaborative inbox is a dashboard that enables teams to collaboratively reply to customer emails instantly. Along with managing and tracking customer emails, support agents can also collaborate with other agents of different departments to cater to customer requests. Here’s a blog that explains What Is a Collaborative Inbox?
It’s easy. When a customer connects with you, their request is displayed as an email on the shared inbox. Each request is divided on the bases of which department needs to resolve the customer’s query. Now, each support agent can prioritize their emails and get back to customer emails instantly. Here’s a quick guide for you to learn How Does a Shared Inbox Work?
A collaborative email helps support agents to stay on top of customer requests, making it easy for them to respond and resolve their questions instantly. This way, the collaborative email reduces first response time, delighting customers with such fast customer service. Here’s a quick read for you to learn How Does a Collaborative Email Ensure Better Customer Service?
It’s really easy to set up a shared inbox in your help desk software. For example, with ProProfs Help Desk, all you have to do is log in to your help desk software, go to settings, and add a new inbox. Give your details, verify your account and you’re good to go! Here’s How to Set up and Configure Team Inbox in Help Desk Software.
