Shared Inbox to Resolve Tickets Collaboratively
Access, assign, & track customer emails in one place
Easily collaborate all customer-facing emails via a shared inbox (sales@, support@, help@, billing@, contact@, etc.). This way, you never miss a customer request and always send timely responses, ensuring delightful customers. Team inbox management enables teams to track who is working on what and resolve customer issues, requests, and bugs easily. A single, intuitive help desk email sharing software is a smarter way to resolve issues accurately alongside your customer support team.
Close tickets faster with a collaborative email inbox. Assign tickets and prioritize them using labels and mark tickets that need immediate attention. With ProProfs, you can also assign a single ticket to relevant teams so that agents can see it and drop internal comments and notes to help resolve the ticket faster. Track and measure ticket resolution time easily with team email management software.
Cater to customer questions exclusively with a shared email inbox. Integrate your knowledge base to ProProfs Help Desk and enable customers to find answers to their questions instantly. Reach out to customers with live chat and provide proactive support. Draft and save canned responses to save time. Automate communication to customers whenever a ticket is created, updated, assigned, or resolved. Generate insightful reports and check agent ratings to measure customer delight.
Start by getting all your customer-facing inboxes on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams, so managing roles, permissions, and task assignments easily with email sharing software. Next, set up your workflow rules around priorities, filters, and service level agreements.
Offer delightful customer support and instantly answer all customer questions using our team email.
Manage all customer emails and requests on a single dashboard with our email sharing software.
Answer IT-related queries easily and ensure your clients/customers/employees get clarity in real-time.
Never lose a ticket again, always know who is working on what with our shared inbox.
Make sure the most critical tickets get solved first using our shared inbox software for teams.
Canned responses & knowledge base make it easy to solve tickets using a collaborative inbox.
Customers love self-service knowledge base resources with our email sharing software.
Allow customers to chat with you right on your website using team inbox management.
Train customers and agents with online training courses with online shared inbox tool.
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