• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Collaborate With Shared Inbox

Get a team inbox engineered to deliver customer delight

manage multiple inboxes with Shared Inbox

Easily collaborate all customer-facing emails via a shared inbox ([email protected], [email protected], [email protected], [email protected], [email protected], etc.). This way, you never miss a customer request and always send timely responses, ensuring delightful customers. Team inbox management enables teams to track who is working on what and resolve customer issues, requests, and bugs easily. A single, intuitive help desk email sharing software is a smarter way to resolve issues accurately alongside your customer support team.

  • Collaborate with shared inbox
  • Track who is working on what
  • Resolve tickets faster as a team

Never Lose Track of Emails With Collaborative Inbox

Tickets get resolved faster with prioritization, comments & labels

team email management software features

Close tickets faster with a collaborative email inbox. Assign tickets and prioritize them using labels and mark tickets that need immediate attention. With ProProfs, you can also assign a single ticket to relevant teams so that agents can see it and drop internal comments and notes to help resolve the ticket faster. Track and measure ticket resolution time easily with team email management software.

  • Assign tickets to relevant teams
  • Prioritize tickets with labels
  • Measure ticket resolution time

Delight Customers With Better Ticket Resolution

Improve support quality with canned responses, knowledge base, live chat, & ratings

delight customers with shared inbox tool

Cater to customer questions exclusively with a shared email inbox. Integrate your knowledge base to ProProfs Help Desk and enable customers to find answers to their questions instantly. Reach out to customers with live chat and provide proactive support. Draft and save canned responses to save time. Automate communication to customers whenever a ticket is created, updated, assigned, or resolved. Generate insightful reports and check agent ratings to measure customer delight.

  • Provide 24/7 self-help with knowledge base
  • Reach out to customers with live chat
  • Monitor agent ratings via reports

Stay Organized With Smart Workflow

Your help desk. Your way.

set up smart workflow with shared inboxes

Start by getting all your customer-facing inboxes on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams, so managing roles, permissions, and task assignments easily with email sharing software. Next, set up your workflow rules around priorities, filters, and service level agreements.

  • No more long cc emails
  • Organize agents by team, role, etc.
  • Set rules based on SLAs

Perfect For

customer support help desk

Offer delightful customer support and instantly answer all customer questions using our team email.

email management with help desk software

Manage all customer emails and requests on a single dashboard with our email sharing software.

maintain it support with help desk system

Answer IT-related queries easily and ensure your clients/customers/employees get clarity in real-time.

Features

  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what with our shared inbox.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first using our shared inbox software for teams.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets using a collaborative inbox.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources with our email sharing software.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website using team inbox management.

  • Train Agents & Customers Train Agents & Customers

    Train customers and agents with online training courses with online shared inbox tool.

Try it Free

Awards & Press

Winner: Best Customer Service Software, Crozdesk
Winner: Best Customer Service Software, Crozdesk
Winner: Best Help Desk Software Awards, Digital.com
Winner: Best Help Desk Software Awards, Digital.com
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, CompareCamp
Winner: Great User Experience, CompareCamp
Winner: The Happiest User Award, Crozdesk
Winner: The Happiest User Award, Crozdesk
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