Help Desk Software › Email Ticketing System
Our email-based ticketing system is designed to be user-friendly and is as easy as using Gmail. ProProfs Help Desk simplifies your workflow by automatically converting incoming emails into support tickets. Real-time ticket tracking ensures that tickets are resolved faster, and not a single ticket can slip through the cracks. Easily set the priority of a support ticket as High, Low, or Normal and ensure urgent tickets get resolved first.
Access and manage all your customer-facing email accounts ( [email protected], [email protected], [email protected], [email protected], etc.) in a single dashboard. With Internal Notes, your agents can discuss tickets internally and help each other in sharing appropriate responses. Easily track who is working on what and avoid working on the same ticket or sharing multiple responses. Our intuitive email management software is designed to make your agents join forces to resolve customer issues faster.
Automatically distribute tickets among active and available agents using our smart workflow. Set agent roles and responsibilities to define the level of access they have to help desk features. With ProProfs Help Desk, you can effortlessly assign tasks to departments, manage existing teams, or simply create new ones. Allow your customers the freedom to rate a ticket by sharing automated feedback surveys once a ticket has been closed.
A dedicated Knowledge Base can reduce support tickets by up to 80% and help you save more in the long run. Create a self-service help center to offer 24x7 instant answers, delight customers, and reduce support costs. With our in-built Live Chat plugin, you can offer the best assistance in real-time. Welcome every customer with customized chat greetings and deliver delightful experiences.
As a reliable email support system, ProProfs Help Desk allows you to keep a firm track on rated tickets, chats, and help articles. Measure the performance of your agents and teams to improve efficiency as well as productivity. Simply create, edit, and share surveys with your customers and gain rich insights into their valuable opinions. Share CSAT (customer satisfaction) and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback.
Offer delightful customer support and instantly answer all customer questions using our team email.
Manage all customer emails and requests on a single dashboard with our email sharing software.
Answer IT-related queries easily and ensure your clients/customers/employees get clarity in real-time.
Never lose a ticket again, always know who is working on what.
Make sure the most critical tickets get solved first.
Canned responses & knowledge base make it easy to solve tickets.
Customers love self-service knowledge base resources.
Allow customers to chat with you right on your website.
Train customers & agents with online training courses.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services