• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Convert Emails Into Support Tickets

Deliver delightful customer support right from your inbox

Our email-based ticketing system is designed to be user-friendly and is as easy as using Gmail. ProProfs Help Desk simplifies your workflow by automatically converting incoming emails into support tickets. Real-time ticket tracking ensures that tickets are resolved faster, and not a single ticket can slip through the cracks. Easily set the priority of a support ticket as High, Low, or Normal and ensure urgent tickets get resolved first.

  • As simple as Gmail
  • Convert emails into tickets
  • Track tickets for faster resolution
  • Prioritize urgent tickets

Shared Inboxes for Team Collaboration

Bring your teams close & your customers closer

Access and manage all your customer-facing email accounts ( [email protected], [email protected], [email protected], [email protected], etc.) in a single dashboard. With Internal Notes, your agents can discuss tickets internally and help each other in sharing appropriate responses. Easily track who is working on what and avoid working on the same ticket or sharing multiple responses. Our intuitive email management software is designed to make your agents join forces to resolve customer issues faster.

Stay Organized With Automated Workflow

Automate repetitive tasks & increase team productivity

Automatically distribute tickets among active and available agents using our smart workflow. Set agent roles and responsibilities to define the level of access they have to help desk features. With ProProfs Help Desk, you can effortlessly assign tasks to departments, manage existing teams, or simply create new ones. Allow your customers the freedom to rate a ticket by sharing automated feedback surveys once a ticket has been closed.

  • Automate ticket assignment
  • Easily create & manage teams
  • Set agent roles & permissions
  • Share automated surveys for ticket rating

Reduce Tickets Using Knowledge Base & Live Chat

Complete solution includes live chat, knowledge base & surveys

A dedicated Knowledge Base can reduce support tickets by up to 80% and help you save more in the long run. Create a self-service help center to offer 24x7 instant answers, delight customers, and reduce support costs. With our in-built Live Chat plugin, you can offer the best assistance in real-time. Welcome every customer with customized chat greetings and deliver delightful experiences.

  • Reduce tickets by up to 80% with Knowledge Base
  • Offer 24x7 self-help
  • Offer real-time assistance over Live Chat
  • Engage your customers proactively

Measure & Improve Customer Delight

Track the right metrics & make customers delightful again

As a reliable email support system, ProProfs Help Desk allows you to keep a firm track on rated tickets, chats, and help articles. Measure the performance of your agents and teams to improve efficiency as well as productivity. Simply create, edit, and share surveys with your customers and gain rich insights into their valuable opinions. Share CSAT (customer satisfaction) and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback.

  • Track ratings for tickets, chats & help articles
  • Monitor individual & team performance
  • Create & share CSAT & NPS surveys
  • Measure & improve customer delight

Tailored to Your Needs

Delightful customer support in email ticketing system

Offer delightful customer support and instantly answer all customer questions using our team email.

Customer service email management software in help desk

Manage all customer emails and requests on a single dashboard with our email sharing software.

Email ticketing system for IT

Answer IT-related queries easily and ensure your clients/customers/employees get clarity in real-time.

Features

  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers Train Agents & Customers

    Train customers & agents with online training courses.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Try it Free
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