Why Choose ProProfs Help Desk

All your help desk needs simplified
  • Collaborate with shared inboxes
  • Track tickets from open to close
  • Prioritize tickets
  • Reduce Tickets by upto 80% With Knowledge Base
  • Resolve tickets instantly via live chat
  • As simple as using email
  • Use labels, priorities, canned responses, etc.
  • Provide 24/7 self-help knowledge base
  • Customer ratings for tickets, chats & help articles
  • Monitor performance with reports & analytics
  • Use NPS & surveys to get customer feedback
  • Train customers & employees
  • Anytime, anywhere access
  • Works on mobile, tablet & desktop

Why ProProfs

Why ProProfs

Easiest Way to Manage Customer Support Tickets

Give your customers delightful support
  • All your customer facing inboxes (sales@, support@, billing@ etc) in one place
  • Never miss sending a timely response
  • Collaborate on tickets
  • Ticket & customer history
  • Assign, prioritize & manage tickets
  • Track tickets past due, response time & more
  • As simple as using email
  • Auto-responses & canned responses

Create Your Help Desk Your Way

Customize your help desk to fit your needs
  • Set priorities to match SLA’s
  • Set ticket overdue alert time
  • Manage users & teams
  • Save time with canned responses
  • Organize with priorities, labels, child tickets & more
  • Surveys for customer feedback

Improve Your Support Team’s Performance

Get happier customers by tracking agent performance & ticket resolution
  • Internal knowledge base
  • Customer ratings for tickets, chats, & help articles
  • Track ratings for each customer interaction
  • Reduce overdue tickets & response time
  • Monitor Net Promoter Score
  • Create surveys & feedback forms
  • Measure department or agent ratings

Offer Instant Support With Live Chat

Delightful support is instant, and live chat makes that happen
  • Provide instant support
  • Initiate chats on specific customer behaviors
  • Chat anytime, anywhere with mobile apps
  • Capture leads in real-time with a pre-chat form
  • Build customer relationships
  • Easily add chat to web pages

Reduce Tickets by Upto 80% With Knowledge Base

Offer 24/7 self service knowledge base
  • Reduces ticket volume by upto 80%
  • Fewer support emails & more delighted customers
  • Search for frequently asked questions
  • Create help sites, tool tips, & user guides
  • Faster ticket resolution time

Train Customers & Agents With Online Courses

Smarter employees & happier customers
  • Smarter employees & happier customers
  • Beautifully branded online training courses
  • Add documents, videos, articles, & media
  • Agents are smarter, serve customers faster, & deliver better support
  • Customers train on their own schedules
  • Reduced burden on support teams
  • Embed quizzes to measure retention
  • Public or private courses
  • Courses work on laptops, tablets & smartphones
Try it FreeGet a Demo

We believe software should make you happy.

Our helpdesk software is easy to use and backed by awesome support.

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Why ProProfs Is the Best Help Desk Software


smileyWatch: How to Choose the Best Help Desk Software
#1
Easy to Use - Works Like Email

All of our products are designed to be simple and powerful at the same time. Our help desk software is designed to look and feel just like Gmail, so your support agents can get started in minutes without extensive training or onboarding.

#2
Complete Solution Includes Ticketing, Chat, Knowledge Base, & More

ProProfs is the only help desk software that is provided as a package with ticketing, chat, knowledge base, and customer survey tools. Alone, each of our products is powerful, but they are even better when used together as a complete customer support solution.

#3
Delightful Support From Real People

We’re not like other software companies that leave their customers hanging. We are passionate about delivering delightful support to every customer. You can talk to real people at ProProfs via chat, email or phone, and get hands-on help when you need it.

#4
Loved by Leading Companies

You will never outgrow our help desk software, because it’s built to grow with you. We’ve been building these products for over 10 years, and they are being used by big companies like Adobe, Accenture, Olympus, and Spirit Airlines. We aren’t like our empty shell-like competitors that look slick on the outside but underperform on the inside.

#5
Your Customers Will be Delighted

Customers love having access to your support services 24/7, and our help desk solution helps you provide that. With ticketing, live chat, knowledge base, and other vital tools, you will delight your customers and turn them into brand promoters.

#6
Plays Nicely With Others

ProProfs Help Desk features integrations with several CRM, project management, and marketing platforms to maximize your access to information and help you maintain flawless customer records.

#7
All the Features You Could Possibly Need

ProProfs Help Desk has all the features you can possibly need to run a delightful customer support operation. From shared inboxes to prioritization functionality and child tickets, your help desk will be more organized than ever.

#8
Customize the Workflow to Meet Your Exact Needs

You can structure your help desk to meet your company needs, and set priorities, automatically route tickets, and set up canned responses to streamline your support services.

#9
Add Your Branding to Customer-facing Support

Add custom signatures to all ticket responses to improve consistent branding. Also add your brand logo and color scheme to your knowledge base, chat and customer surveys for a fully-integrated customer support solution.

#10
Honest, Simple Pricing

We have simple and straightforward pricing and a 100% guarantee because we think our customers deserve that. There are no per-use fees, and no usage fees. You choose the package that fits your needs, and you know exactly what you’re going to spend right up front. There are no hidden fees, and no surprises at the end of the month.

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