Help Desk Blog Page

Popular Articles

What is a Ticket Management System?

What is a Ticket Management System?

A growing customer base is like a blossoming garden that needs constant care and attention. But with more customers comes more support issues, hundreds of request emails, and phones ringing non-stop in your customer service department. Sounds familiar?  To stay ahead of the curve and rise above these challenges, a ticket management system can prove...
Read More
Simplify Your Customer Service Experience & Delight Customers With Help Desk

Simplify Your Customer Service Experience & Delight Customers With Help Desk

From the initial buying interactions to after-sales, the customer service process is getting increasingly complicated. Rather than attracting customers to their business, entrepreneurs are pushing them away with overwhelming engagement and outdated service policies.  Are you trying too hard to please your customers?  The truth is that when you make your customer service process too...
Read More
30 Customer Service Tips for Delightful Customer Experiences

30 Customer Service Tips for Delightful Customer Experiences

From a Fortune 500 company to a day-old startup, almost every business is searching for the best customer service tips. But what can be the possible reason?  It needs no mention that buyers love excellent customer service.  Think about it, haven’t you returned to a company that treated you well and gave importance to your...
Read More
Why Help Desk Software is Important for Your Business

Why Help Desk Software is Important for Your Business

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...
Read More
10 Ways to Improve Customer Experience on E-commerce Website

10 Ways to Improve Customer Experience on E-commerce Website

As modern customers demand more options, competitive pricing, and ease of shopping, the retail landscape is changing fast.  But, despite the rise in online shopping, brands are in a crisis.  E-commerce entrepreneurs have to deal with rising customer churn, cart abandonment rates, and diminishing traffic and repeat purchase rates.  As a solution, you can look...
Read More
Top Ways to Improve Customer Service in Healthcare

Top Ways to Improve Customer Service in Healthcare

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and demand a friction-less appointment scheduling process.  Amidst rising patient expectations, Improving customer service in healthcare is a sure-shot way to touch the hearts of your patients. Healthcare organizations need to raise their performance...
Read More
8 Ways to Excel at Customer Service Team Collaboration

8 Ways to Excel at Customer Service Team Collaboration

Many people think that customer service is an individual sprint. In reality, it’s a relay race.  While most agents can answer a customer question on their own, you need a collaborative effort if you want to identify and fix the problem once and for all.  When you encourage customer service teamwork and collaboration, you can...
Read More
Creating a Customer Centric Culture with Shep Hyken

Creating a Customer Centric Culture with Shep Hyken

We at ProProfs bring to our readers a thought-provoking conversation we had with Shep Hyken, the Customer Service and Experience Expert. He is the Chief Amazement Officer of Shepard Presentations. A bestselling author featured on the New York Times and Wall Street Journal, he has been inducted into the National Speakers Association Hall of Fame...
Read More
How to Shorten your Customer Support Queues

How to Shorten your Customer Support Queues

Isn’t it overwhelming to see a backlog of customer emails when you log in every day? Don’t you want to manage and reduce queue time? If yes, it’s high time you make a few prudent decisions regarding your support ticket handling best practices. More than ever, it is critical to offer exceptional service to your...
Read More
5 Must-Have Features of a Good Ticketing System

5 Must-Have Features of a Good Ticketing System

Are you proud of your customer service? Do you always have happy customers? Are your agents not overloaded with piles of tickets demanding immediate resolution? If your answers to these questions are a “No”, it is high time you employ in your business – a customer support tool, such as help desk ticketing software. Operational...
Read More