20 Best Issue Tracking Software for 2023

LiveAgent lets you track issues since they get reported until your agents deliver satisfactory resolutions.

While using this top issue tracking software, you get reports. It allows you to review progress on pending issues anytime from anywhere.

This tool is easy to use, but you can get assistance without worrying about time limitations as 24/7 support is available.

With Faveo HelpDesk, you can assign issues to specific support agents with aplomb. As a corollary, this elevates CX levels in the later stages.

You must provide unparalleled solutions by hook or crook to customers. Therefore, your teams across different departments should work in collaboration, and this can be possible with Faveo HelpDesk.

The best part of using this top issue tracking software is you can audit how well issues are being handled. This, as a positive consequence, helps you deliver solutions as per set service levels.

Seamless issue handling is only possible if your teams in different customer support departments work in collaboration. This issue tracking software lets you bifurcate issues for delivering quick resolutions.

During support operations, you collect vital customer data. With ClickDesk, you can store data as much as you want, owing to its unlimited storage.

You can search for reported issues by name, email, issue id, tags, etc. in case you need to provide references during agent training programs.

By means of Mojo Helpdesk, you can easily keep track of all reported issues through a centralized dashboard. It, needless to mention, leads to better ticket management.

Customers can try to reach out to you whenever they come across annoying product-related issues. To make sure you don’t miss out on new tickets, you get instant email notifications from Mojo Helpdesk.

Knowing what actually is going on unresolved issues is important. But this turns into a complicated task when there is a throng of support requests to handle. Here, Mojo Helpdesk lets you take a sigh of relief as it offers comprehensive reports.

A high escalation rate doesn’t only show your incapability of handling issues but also tells (silently) that you are going to lose your loyal customers very soon. With SysAid Help Desk, you can enjoy the benefits of proper escalation management.

You can easily inspect whether resolutions provided to customers’ issues are up to the mark or not, thanks to issue auditing features of SysAid Help Desk.

If the same issue comes back to you over and over, your customer support operation is likely to hamper. To make sure you know about recurring issues precisely and why they are arising, SysAid Help Desk gives you in-depth reports.

Email integration may seem like a common feature, but it is so important as far as issue tracking is concerned. Thanks to this feature, you get email notifications as soon as a new support request arrives or the assigned task is completed.

This top issue tracking software lets you schedule agents as per the number of reported issues, which in turn, leads to proper management of customer service queries.

It is possible that some generated tickets unexpectedly may end up in the wrong department. Here, HappyFox helps you enjoy trouble-free issue tracking, which further averts the problem of recurring issues.

With a shared inbox, your support agents will stay on the same page. It reduces confusion to a large extent and paves the way for the delivery of unprecedented solutions.

To run customer support operations with flying colors, it is important to know who is working on what. Kayako lets you monitor every reported issue in such a manner that uplifts your business’s credibility.

You have to be involved in multiple tasks until the first-rate resolution gets delivered. Kayako gives you a user-friendly dashboard so that you take bulk actions with a few clicks.

During customer support operations, it is imperative to ensure that your agents aren’t under the pump. For the same, you need to assign newly-reported issues aptly. With Salesforce Essentials, you enjoy the perks of effective assignment management.

This top issue and project tracking software allows you to bring down the average response time by offering the luxury of sending automated replies.

It doesn't matter how hard you and your support agents have tried to address reported issues, as customers’ verdict only matters. Through Salesforce Essentials, you can access to ratings given to your support service.

Manual work always slows you down while handling customer support requests. Hubspot Service Desk Hub cuts most of the manual work and creates tickets automatically.

Prioritizing critical issues is instrumental to gain the trust of those customers who seek immediate assistance. With Hubspot Service Desk Hub, you can hope for perfect issue prioritization.

This top issue tracking software offers you precise reports so that you can measure the influence of your customer service efforts

Teamwork has always been the key to deliver inimitable solutions, and you can ensure team collaboration with TeamSupport as it lets you divide and distribute tickets.

Reports are pivotal as long as you want to match customer expectations. Through TeamSupport, you can get reports on the work you’ve done so far.

TeamSupport enriches its users’ experience by offering customization options with respect to ticket types, statuses, fields & properties.

While resolving issues, you get your hands on vital customer information that you can access at any time and anywhere with Freshservice.

With the dashboard of Freshservice, you can do all crucial tasks like issue monitoring, agent scheduling, etc. without breaking a sweat.

Well, when you have access to a handy dashboard and customer information, prodigious solutions are likely to be delivered. This, in turn, dwindles the possibility of repeat issues.