Help Desk Software for Financial Services

Improve your customer service & build long-term client relationships

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Delight clients with multichannel communication
Enjoy high control & security
Collaborate across your financial company
Encourage self-service with knowledge base

Get Started Free

No credit card required.

Get a Demo

What is Financial Help Desk Software?

Financial help desk software allows your business to convert all customer queries, requests, and complaints into support tickets. Your financial institution can interact with customers on multiple channels, prioritize urgent tickets, track their progress, and build stronger client relationships with delightful support.

Benefits of Helpdesk Software in the Financial Service Industry

Automate Your Support Process

Automatically assign support tickets to your available agents and never lose a conversation again. Set automated email alerts and notifications to keep agents and customers updated throughout the ticket lifecycle.

Promote Self-Service

With financial services customer service software, you can easily create and update your self-service portal. Allow customers to resolve their basic queries at their own pace and reduce support costs.

Measure Customer Satisfaction

Customer satisfaction surveys can help you measure the quality of customer service in financial services. Share CSAT NPS surveys and improve the customer experience.

Prioritize Urgent Tickets

Not every request received by your financial institution deserves immediate attention. Sort tickets based on their priority (High, Low, or Normal) and allow your staff to focus on urgent issues.

Monitor Agent Performance

Gauge agent promptness in responding to customer inquiries and complaints. Track relevant performance metrics such as ticket response time, resolution time, open tickets, and more.

Integrate with Other Tools

Easily integrate our finance helpdesk with your day-to-day business tools and enhance team productivity. Bridge the gap between sales and support teams with Salesforce and MS Dynamics integrations.

Delight Clients with Multichannel Communication

Connect with clients via email, live chat, & web forms

Whether your customers contact you via email, live chat, web forms, or help center, you can easily bring all support channels onto a single platform. Use our finance help desk to manage all your customer-facing inboxes (support@, queries@, complaints@, etc.) in one place. Quickly assist prospects or customers via live chat and delight them with faster solutions. Design attractive forms for your website and let agents get all the context they need to offer delightful support.

Shared inboxes
Resolve queries via live chat
Design forms for your website

Enjoy High Control & Security

Control who sees what & secure your clients’ sensitive information

Control who gets to access sensitive data or streamline workflows with the help of roles and permissions. ProProfs Help Desk offers different roles such as Admin, Manager, Staff, and Watcher to keep your data highly secure. Restrict access to your help center by keeping it public or private. Our software and data are hosted on reliable and trustworthy IBM servers for top-notch security.

Control access with roles & permissions
Keep your help center public or private
Servers hosted with IBM

Manage high control & security with financial help desk

Secure & Flexible Help Desk Software Designed for Your Team

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Collaborate Across Your Financial Company

Allow members from Audit, Loan, Asset to work together

Real-time collaboration with finance help desk

Encourage real-time collaboration among the different departments of your financial company. Discuss complex support tickets using internal notes that are only visible to your team and hidden from customers. You can even break a ticket into multiple child tickets and assign them to different departments. Create canned responses for multiple situations such as loan approvals, interest rate inquiries, etc., and share faster email replies.

Discuss using internal notes
Assign tickets to different departments
Reply faster with canned responses

Encourage Self-Service with Knowledge Base

Empower customers & employees with instant self-help

Deflect common customer queries related to account opening, insurance terms & conditions, etc., by creating a self-service knowledge base. Enrich your self-help repository by uploading relevant documentation, FAQ pages, videos, and forms. Our software for finance companies comes with 100+ beautifully designed templates to help you meet all your branding and customization needs. Share links to relevant help articles with customers and reduce your ticket volume.

Upload FAQs, documentation, & forms
Customize to match your brand
Reduce ticket volume

Must-Have Features of Helpdesk Software in Financial Industry

Automated Ticket Assignment
Automatically assign tickets to agents and ensure every ticket has an owner.
User Roles & Permissions
Assign different roles to agents to limit their access to sensitive customer information.
IP Restrictions
Use IP restrictions to limit the access of your help desk to a few IP addresses.

Advanced Search
Search for all ongoing and past conversations within seconds and gain all the context you need.
Insightful Reports
Use intelligent built-in reports to monitor daily, weekly, and monthly performance.
Customer Feedback Surveys
Create meaningful surveys and capture customer feedback in real-time.

View All Features

Testimonials

"Everyone should give it a try!"

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

Professor Daniel Stein

Director of Technology Initiatives, Touro College
"Excellent Customer Service!"

ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

Bill Wisell

Health Licensing Coordinator, Nebraska Department of Human and Health Services