• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

What Can Help Desk Software Do for You?

A help desk ticketing system allows you to convert every customer communication into a unique ticket so you can ensure every customer gets a quality and timely response. With a cloud-based help desk software, your business can speed up issue resolution and offer delightful support experiences that make customers simply rejoice.

  • Acts as a Single Point of Contact (SPOC) for customer issues
  • Tracking capability for all incoming requests
  • Maintains a database of all incidents
  • Improves team productivity & performance

Collaborate With Shared Inboxes

All your customer-facing emails in one place

ProProfs Help Desk system offers a shared space for all your customer-facing inboxes ([email protected], [email protected], [email protected], [email protected], [email protected], etc.), allowing your team to join forces and reach Inbox Zero faster. With a simple Gmail-like user interface, resolving customer issues would feel familiar but only better. Track the number of tickets assigned to an agent and provide 24x7 support anytime, anywhere, and from any device- mobile, desktop, or tablet.

  • Collaborate to resolve issues faster
  • Easy to use - works like email
  • Track who is working on what
  • Provide support anytime, anywhere

Increase Agent Productivity With Automation

Automate repetitive tasks & save hours every day!

Take automation to a whole different level with Round-Robin or advanced ticket assignment that ensures tickets are evenly distributed and never get piled up. Your agents can effortlessly prioritize tickets, attach files & notes, add labels, and track every ticket right from reception to resolution. Internal notes allow your team to discuss in private and offer a better response every single time. Save more time by leveraging canned responses for commonly asked questions.

  • Auto-route tickets to departments
  • Track with labels & priority
  • Discuss tickets before responding
  • Canned responses, automatic notifications

Improve Performance With Smart Reports

Get happier customers by tracking the performance of agents & tickets

Our real-time customer surveys make it easy for customers to rate their service experience immediately. You can monitor help desk ratings over time and keep track of your agents’ performance as a group and individually. You also get ProProfs Survey Maker, our survey tool, integrated with help desk ticketing system software. Create customer surveys, and NPS (Net Promoter Score) surveys to measure customer delight and capture feedback. Improve customer service where it counts with targeted training and management.

  • Track ratings for tickets, chats & help articles
  • CSAT & NPS measure customer satisfaction
  • Feedback surveys to get actionable insights
  • Reports & analytics to monitor team performance

Includes Chat & Knowledge Base

Reduce tickets by up to 80% using self-service or resolve via chat

help desk software that integrates with live chat & knowledgebase

ProProfs Help Desk ticketing system comes with ProProfs Live Chat, Knowledge Base, and Survey Maker built-in. Offer a help center to provide your customers with 24x7, anytime, anywhere self-help, and reduce tickets by up to 80%. Get delightful customers by responding to customer requests in real-time via live chat. Surveys come built-in with our help desk so you can measure and improve customer delight easily. You can also map customer support tickets to your Salesforce cases seamlessly and bridge the gap between your sales and support teams.

  • Reduce tickets by up to 80% with self-help articles
  • Resolve tickets via live chat
  • Use surveys for feedback
  • 50+ Integrations including Salesforce CRM

How ProProfs Help Desk Software Solves Support Issues

We wanted Chat, Knowledge Base, and Surveys to work beautifully together with a Help Desk that is simple and delightful - so we built our own. ProProfs Help Desk is designed to be simple to use and backed by our awesome support. It ensures you can respond to customers fast and real-time surveys ensure you get feedback on customer satisfaction instantly. The simplicity of use and customer delight are the two cornerstones of our product design that ProProfs Help Desk is based on.

online helpdesk system for handling customer support issues
Sameer Bhatia Founder & CEO, ProProfs.com
Sameer Bhatia Founder & CEO, ProProfs.com
I hate customer satisfaction. Satisfaction sets a low bar. People should be DELIGHTED when they use ProProfs.

How to Choose the Best Help Desk Software

As one of the best help desk software, ProProfs Help Desk brings all customer support interactions together and helps you offer support that is seamless, fast, and personal.

Tailored to Your Needs

Shared inbox to resolve tickets collaboratively

Combine all your customer-facing inboxes under one roof and make your agents collaborate to solve tickets faster.

Help desk software for IT

Manage, track, prioritize, and resolve all your IT tickets to create delightful employee and customer experiences.

Simple issue tracking software

Track every customer issue or request in real-time with our intuitive and easy-to-use issue tracking software.

ProProfs Service Desk Offers Everything You Need

Transform your support services with our easy-to-use ticketing system

  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers Train Agents & Customers

    Train customers & agents with online training courses.

  • Simple & Easy Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    View & access support tools on laptops, tablets or smartphones.

  • Scalable Scalable

    A robust solution that can scale with you as your business grows.

Frequently Asked Questions

What is a help desk software?

Help desk software is an extremely useful tool for customer support. It makes it easy for customers to reach out to you, while your agents find it helpful as they can collaborate, resolve the question, and respond instantly. Here’s a quick guide for you to learn in detail What Is a Help Desk Software?

How does a help desk work?

Help Desk is a very simple customer support system. Here’s how it works - all your customer-facing requests display as emails on a shared inbox. Based on the nature of a request, it gets assigned to relevant teams automatically. Once the request is resolved and responded to, the ticket stands closed. Here’s a quick video guide for you to learn How Does Help Desk Work?

How to set up a help desk support system

Setting up your help desk support system is easy. You can easily create separate inboxes for different functions such as support, sales, billing, etc. on a single dashboard, now import your customer-facing emails, add agents, assign inboxes to them, and set roles and permissions. Watch this quick video to learn How to Set up a Help Desk Support System.

What are the benefits of using a help desk?

There are multiple benefits of using a help desk - 1) Keep customer requests, feedback, and queries in one place 2) easily set roles and permissions 3) improve brand image 4) increase customer satisfaction 5) track agent data to determine their proficiency at handling tickets 6) and never miss a customer question again. Here’s a quick read for you to know about the Benefits of Using a Help Desk.

How much does a help desk cost?

ProProfs Help Desk starts at $0 (forever free plan), which you can upgrade anytime based on your requirements. You can go for a free trial of the premium version to check how it works in its full-fledged avatar. Here's the link to its pricing page that you may visit to know How Much Does Help Desk Cost.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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Awards & Press

Winner: Best Customer Service Software, Crozdesk
Winner: Best Customer Service Software, Crozdesk
Winner: Best Help Desk Software Awards, Digital.com
Winner: Best Help Desk Software Awards, Digital.com
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, CompareCamp
Winner: Great User Experience, CompareCamp
Winner: The Happiest User Award, Crozdesk
Winner: The Happiest User Award, Crozdesk
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