What is Customer Churn? Learn About Types & Effects of Churn

What is Customer Churn? Learn About Types & Effects of Churn

An average company loses 10 to 30 percent customers annually and gaining new customers is around 10 times costlier than keeping the existing ones happy – Philip Kotler. These words from the father of modern marketing, themselves indicate how crucial the customers are for any business. While most people think that acquiring customers is the...
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10 Common Customer Service Problems and How to Resolve Them

10 Common Customer Service Problems and How to Resolve Them

Customer. Vendor. Seller. Buyer. All of them have been around since the concept of commerce started. Fast forward to 2020. Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated.  And rightfully so.  It only takes one bad experience...
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B2B Vs B2C Customer Support: How They Are Different

B2B Vs B2C Customer Support: How They Are Different

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. When the customers are happy with the services, your business is expected to...
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Help Desk Vs Technical Support: What’s The Difference?

Help Desk Vs Technical Support: What’s The Difference?

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...
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20+ Important Strategic Customer Service Objectives

20+ Important Strategic Customer Service Objectives

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...
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Improve Help Desk Performance: 10 Ways To Do It Better

Improve Help Desk Performance: 10 Ways To Do It Better

Is managing your company help desk a tough challenge? Are you unable to cater to the customers’ needs and their grievances? This post is dedicated to addressing this issue by and large! Here, you will be engaged in a detailed discussion on how to run a help desk and the various ways to improve help...
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153 Customer Service Quotes to Up Your Customer Experience Game

153 Customer Service Quotes to Up Your Customer Experience Game

Every business aims to be customer-centric now. Only a company that makes its customers’ prime focus can stand out from the crowd and gain recognition. So, if I were to ask you, which brand do you remember that you’d recommend to your friends? No matter what brand you choose, there must be something that you...
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22 Customer Service Principles: The Secret to Delightful Customers

22 Customer Service Principles: The Secret to Delightful Customers

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...
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How Support Desk Software Guarantees Customer Success

How Support Desk Software Guarantees Customer Success

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. U.S. companies lose more than $62 billion annually...
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