ProProfs Help Desk Software Blog

10 Customer Complaint Response Templates that Work Like a Charm

Wouldn’t it be great if your favorite brands never made a mistake? Sadly, we don’t live in a perfect world. Think of any Fortune100 companies (Apple, Disney, Amazon), and you will see they have one thing in common – they still receive customer complaints. If complaints are so mainstream, how do you handle them without...

10 Best Front Alternatives for 2024

Front might be a great shared inbox tool, but it just doesn’t qualify as a full-fledged help desk solution. I found the software to be quite expensive, and on top of that, it misses out on some must-have features, such as chatbots and a knowledge base. If you share the same ordeal, don’t worry. Thankfully,...

10 Factors Google Workspace Users Must Consider Before Choosing a Help Desk

Does your team use Google Workspace for customer service? We assume you are not happy. Google Workspace is a great platform for managing internal communication and collaboration. But, many support heroes and industry experts feel it isn’t designed for growing customer service teams. Hence, the search for Google apps help desk makes great sense. Here...

Freshdesk vs. Help Scout: Which Help Desk Should You Choose?

If you are on the hunt for the best help desk software, chances are you must have come across two software giants – Freshdesk and Help Scout. While both tools are popular in the industry, they are still unique in their own ways. So between the battle of Freshdesk vs. Help Scout, which one has...

What Is a Cloud-Based Help Desk & 10 Advantages to Expect

‘Moving to the Cloud’ has become a popular strategy most businesses embrace. With more and more brands seeking cost-effective and efficient ways to manage customer service processes, the demand for cloud-based help desk systems has been on the rise. Implementing a cloud-based ticketing system can prove to be just the right move for your team....

How to Track Customer Requests: Tips & Best Practices

Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right? This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...

10 Best Practices for Effective Internal Communications

Twenty years ago, if a manager had said the words, “let’s work on internal communication,” there is a high chance the concept would have been met with a blank stare. However, modern-day entrepreneurs and leaders are actively searching for internal communication best practices as it has become as important as external communication with customers. But...

How to Speed up Ticket Response Time with Help Desk Software

Advancements in digital technology and automation capabilities have created a new consumer breed: The NOW customer. Such customers expect instant solutions to their problems no matter how or when they contact your business. So how do you delight this new breed of customers and grow your business? The answer lies in improving your ticket response...

10 Tips to Build a High-Performance Customer Success Team

When the product team has built the best product, and the sales team has surpassed its targets, it is the customer success team that ensures customers stay loyal and continue buying. Remember how you got a call from a customer success agent who introduced you to the product, answered all your questions, and encouraged you...

10 Best Ecommerce Help Desk Software to Support Online Shoppers

Are customers leaving your site without making a purchase? Is your inbox flooded with return and refund requests? Do visitors have no idea how to reach your support team? If you face any of these challenges, you might want to get your hands on the best eCommerce help desk software. The right help desk tool...

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