5 Easy Steps to Choosing the Perfect Help Desk Software

5 Easy Steps to Choosing the Perfect Help Desk Software

Customers today want their voices heard and problems resolved with the minimum turnaround time.  However, reality reveals a different story as customers are encountering horrific service experiences. According to a Microsoft report, 56% of people around the world have stopped doing business with a company because of a poor customer service experience. So, is there...
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What Is Help Desk Software?

What Is Help Desk Software?

No matter if your business has ten or a million customers- assisting customers round-the-clock can be a daunting experience.  Irrespective of geographical boundaries, customers are similar in what they expect from a brand. They all demand perfection and proactive responses to their requests.  So, what can be the ideal tool to live up to customer...
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15 Principles & Help Desk Best Practices

15 Principles & Help Desk Best Practices

Every business in this world, whether it’s a Silicon Valley startup or a Global business giant like Microsoft, has customers who demand top-notch assistance. The truth is that your business will have to deal with innumerable issues, requests, or complaints as long as your business has customers.   In such a situation, a help desk software...
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5 Help Desk Canned Responses for Your Customer Service Emails

5 Help Desk Canned Responses for Your Customer Service Emails

According to the State of Global Customer Service Report, on a global average, 18% of customers expect an immediate response for their social media questions and complaints. 28% of them expect it within an hour, and 37% the same day.  Out of the two key facets of customer service, what your customers want the most...
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How to Improve Customer Experience in Call Centers

How to Improve Customer Experience in Call Centers

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...
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What is a Ticket Management System?

What is a Ticket Management System?

A growing customer base is a sign of a growing business. But guess what happens when you have more and more customers?  Countless support issues, hundreds of request emails, and phones ringing non-stop in your customer service department.  In the business world, customer problems are inevitable. There will always be customers who need your assistance...
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Simplify Your Customer Service Experience & Delight Customers With Help Desk

Simplify Your Customer Service Experience & Delight Customers With Help Desk

From the initial buying interactions to after-sales, the customer service process is getting increasingly complicated. Rather than attracting customers to their business, entrepreneurs are pushing them away with overwhelming engagement and outdated service policies.  Are you trying too hard to please your customers?  The truth is that when you make your customer service process too...
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30 Customer Service Tips for Delightful Customer Experiences

30 Customer Service Tips for Delightful Customer Experiences

It needs no mention that buyers love excellent customer service.  Think about it, haven’t you returned to a company that treated you well and gave importance to your problems? When you provide such satisfying experiences to your customers, they keep you in mind and share their positive experiences with others. “Courteous treatment will make a...
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Why Help Desk Software is Important for Your Business?

Why Help Desk Software is Important for Your Business?

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...
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