Customer Support

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Top 10 Alternatives to SysAid for 2022

Top 10 Alternatives to SysAid for 2022

SysAid is one of the most popular service desk platforms available on the market today. But if you have landed on this blog, chances are that you are already on the hunt for the best SysAid alternative. Don’t worry, you are not the first person to do so, and definitely not the last.  While SysAid...
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10 Best Client Portal Software for 2022

10 Best Client Portal Software for 2022

In the last couple of years, the demand for client portal software has skyrocketed. But do you really need one?  Let’s call a spade a spade – client demands are endless. They will always have an infinite number of questions, inquiries, and requests. The result? They become overdependent on your support team.  With the best...
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What is Hotel Customer Service? Importance, Tips & Best Practices

What is Hotel Customer Service? Importance, Tips & Best Practices

Have you ever wondered what the world’s largest hotel chains such as Marriott, Hilton, or Hyatt have in common? Well, the answer is delightful hotel customer service.  But handling hotel guests is not always smooth sailing!  While on one hand, you have to deal with hundreds of last-moment cancellations, on the other hand, there are...
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Customer Service Email Etiquette: 10 Golden Rules You Need to Follow

Customer Service Email Etiquette: 10 Golden Rules You Need to Follow

Email is much like a mirror that reflects the personality and state of mind of the person sending it.  Customer service email etiquettes can reveal the values that your business stands for and how well you treat your customers.  For decades, email has been a popular channel to support customers. However, like any communication tool,...
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30+ Empathy Statements for Customer Service

30+ Empathy Statements for Customer Service

Customer service gurus and experts are all talking about using empathy statements. But is it really that simple? In the field of customer service, no news is good news. Every day you deal with hundreds of complaints and angry customers who are ready to pounce on you like a cheetah on a gazelle. Amidst such...
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Zendesk vs Salesforce Comparison: Which Help Desk Should You Choose?

Zendesk vs Salesforce Comparison: Which Help Desk Should You Choose?

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand.  So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...
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Help Desk Checklist for Seamless Customer Experience

Help Desk Checklist for Seamless Customer Experience

When you are setting up a new system in place, it is alright not to know which factors to consider. It is natural for multiple questions to pop inside your head – “Which channels should we choose? How do we automate tasks? What metrics should we target for better results?” Making the most of your...
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20+ Best Customer Communication Tools for 2022

20+ Best Customer Communication Tools for 2022

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful?  The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....
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ITIL Best Practices for a Better Customer Experience

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation!  The ITIL best practice framework can help you...
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Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high.  Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point,...
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