
Security & Ownership
ESSENTIALS
-
1 User ▼
- 1 User15% off
- 2 Users
- 3 Users
- 4 Users
- 5 Users
of $102/Year



Setting up the ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. help@, support@, etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.
A User is an agent who resolves customer questions using a Help Desk software. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.
Yes, you can add your own branding with customizable colors and white-label the responses to your customers.
Of course! Your Help Desk subscription also includes Knowledge Base. Here’s How to Integrate ProProfs Knowledge Base with Help Desk.
Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.
Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact sales@proprofs.com if you are interested.
It's simple. Just email us at billing@proprofs.com.
Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.
Absolutely! You can switch between the Free, Essentials, and Premium plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.
No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.
No, you do not need to provide us with your credit card details when you sign up for the trial account.
An Operator is a person who interacts with the website visitors using Live Chat.
Setting up chat is really easy with ProProfs. We walk you through it as soon as you sign up. Simply embed the Live Chat to your website and you’re good to go!
Yes, the chat window can be customized thoroughly according to your needs. You can add your custom logo, change the theme, play with colors, and change the text on your chat window.
Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.
Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact sales@proprofs.com if you are interested.
We have three plans that you can choose from - Free, Essentials, and Premium. You can add Chat to only one domain in the Free and Essentials plans while the Premium plan offers an unlimited number of domains.
No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.
You control what your visitors see when your chat operators are offline. When all your chat operators are offline, you can either choose to hide chat completely or provide your visitors with the option to leave an offline message.
Absolutely! You can switch between the Free, Essentials, and Premium plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.
It's simple. Just email us at billing@proprofs.com.
No, you do not need to provide us with your credit card details when you sign up for the trial account.