Help Desk Ticketing Software Cost & Pricing Plans

Monthly

YEARLY (Discounted)

Unlimited Tickets

Inboxes

Departments & Teams

Ticket History

Auto-Response

Canned Responses

Ticket Ratings

Reports

Roles & Permissions

Ticket Routing

Child Tickets

Audit & Admin Controls

File Attachments

Business Hours

Labels

Custom Fields & Filters

Spam

Bookmark

Overdue Time

Internal Notes in Ticket

Dynamic Placeholders

Social Media Channels

Mobile App

Branding

API & Single Sign-On

White Label

Custom License, Enterprise
Security & Ownership

Vault

Integrations

Customer Support

ESSENTIALS

$ 10 User/month (billed annually)

Offer delightful support with shared inboxes and basic help desk features.

1 User ▼
- 1 User15% off
- 2 Users
- 3 Users
- 4 Users
- 5 Users

~~$10/Month~~ $8.50/Month 15% off

Total: ~~$120/Year~~ $102/Year 15% off

You will be billed in one payment
of $102/Year

Try Pay Now

Unlimited

Features

PREMIUM

$ 15 User/month (billed annually)

A complete help desk solution with unlimited inboxes and advanced features like ticket routing, child tickets, API, white label & more.

1 User ▼
- 1 User 15% off
- 2 Users
- 3 Users
- 4 Users
- 5 Users
- 6 Users
- 7 Users
- 8 Users
- 9 Users
- 10 Users
- Need more? Try Enterprise

~~$15/Month~~ $12.75/Month 15% off

Total: ~~$180/Year~~ $153/Year 15% off

You will be billed in one payment
of $153/Year

Try Pay Now

Get a Demo

Unlimited

Features

Enterprise

For advanced support teams needing multiple users, enterprise security, custom integrations & automations, SSO

Custom

Talk to Us

Unlimited

Features

All Plans Include

Image Attachments
Filtered Search
Email Notifications

Due Date
Labeling Tickets
Private Notes in Tickets

IP whitelisting
Multiple Time Zones
Ticket History

We believe software should make you happy.

Our helpdesk software is easy to use and backed by awesome support. Call us, chat with us, use our knowledge base or open a ticket and we'll get right back to you!

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Setting up the ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. help@, support@, etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.

Who is a user?

A User is an agent who resolves customer questions using a Help Desk software. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.

Can I customize my Help Desk?

Yes, you can add your own branding with customizable colors and white-label the responses to your customers.

Can I use self-help articles to facilitate Help Desk?

Of course! Your Help Desk subscription also includes Knowledge Base. Here’s How to Integrate ProProfs Knowledge Base with Help Desk.

Can I provide chat support within Help Desk?

Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact sales@proprofs.com if you are interested.

How do I cancel my plan?

It's simple. Just email us at billing@proprofs.com.

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.

Can I change my plan anytime?

Absolutely! You can switch between the Free, Essentials, and Premium plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.

Are there any limitations during the trial period?

No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

Unlimited Tickets/Chats

Inboxes/Domain

Departments & Teams

Ticket History

Canned Responses

Ticket/Chat Rating

Reports

Roles & Permissions

Ticket Routing

Audit & Admin Controls

Help Center

ProProfs Quiz Maker

ProProfs Survey Maker

ProProfs Live Chat Features

ProProfs Help Desk Features

API & Single Sign-On

White Label

Custom License, Enterprise
Security & Ownership

Vault

Integrations

Customer Support

FREE

1 Operators/Users

100
Tickets/Month

Features

ESSENTIALS

$ 15 User/month (billed annually)

Offer delightful support with basic help desk & live chat features.

5 Users ▼
- 1 User (Promo)
- 2 Users
- 3 Users
- 4 Users
- 5 Users (Popular)
- 6 Users
- 7 Users
- 8 Users
- 9 Users
- 10 Users

~~$75/Month~~ $63.75/Month 15% off

Total: ~~$900/Year~~ $765/Year 15% off

You will be billed in one payment
of $765/Year

Try Pay Now

Unlimited

3 Inboxes, 1 Domain

Features

PREMIUM

$ 25 User/month (billed annually)

A complete help desk and live chat solution with custom branding and advanced features like ticket routing, chat supervision, API, white label & more.

5 Users ▼
- 1 User (Promo)
- 2 Users
- 3 Users
- 4 Users
- 5 Users (Popular)
- 6 Users
- 7 Users
- 8 Users
- 9 Users
- 10 Users
- 15 Users
- 20 Users
- 25 Users
- 30 Users 15% off
- 35 Users 20% off
- 40 Users 25% off
- Unlimited Users 50% off

~~$125/Month~~ $106.25/Month 15% off

Total: ~~$1500/Year~~ $1275/Year 15% off

You will be billed in one payment
of $1275/Year

Try Pay Now

Features

Try any plan free for 15 days

ESSENTIALS

PREMIUM

Enterprise

We believe software should make you happy.

Our helpdesk software is easy to use and backed by awesome support. Call us, chat with us, use our knowledge base or open a ticket and we'll get right back to you!

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Who is a user?

Can I customize my Help Desk?

Can I use self-help articles to facilitate Help Desk?

Can I provide chat support within Help Desk?

What types of payment methods do you accept?

How do I cancel my plan?

How does the 15-days money-back guarantee work?

Can I change my plan anytime?

Are there any limitations during the trial period?

Do I need to give my credit card details while signing up for the trial?

ESSENTIALS

PREMIUM

ENTERPRISE

We believe software should make you happy.

Our chat software is easy to use and backed by awesome support. Call us, chat with us, use our knowledge base or open a ticket and we'll get right back to you!

You've Got Questions. We've Got Answers.

Who is an operator?

How quickly can I support after signup?

Is the chat window customizable?

How does the 15-days money-back guarantee work?

What types of payment methods do you accept?

How many domains can I support after signing up?

What are the limitations of the trial period?

What happens when my operators are offline?

Can I change my plan anytime?

How do I cancel my plan?

Do I need to give my credit card details while signing up for the trial?

Trusted by

FREE

ESSENTIALS

PREMIUM

We believe software should make you happy.

Our helpdesk software is easy to use and backed by awesome support. Call us, chat with us, use our knowledge base or open a ticket and we'll get right back to you!

You've Got Questions. We've Got Answers.

What are the benefits provided in the Live Chat & Help Desk package?

Can I use self-help articles to facilitate Help Desk & Live Chat?

Can I provide chat support within the Help Desk?

Can I create a ticket for Help Desk within the Live Chat?

What are the limitations of the trial period?

How does the 15-days money-back guarantee work?

How do I cancel my plan?

What types of payment methods do you accept?

Do I need to give my credit card details while signing up for the trial?