One Delightfully Simple Price for Everything Orange bottom line

Try it free for 15 days. No credit card required.

Try Free

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YEARLY Save 30%



per user/month

$240 billed annually

Or pay annually and save 30%

For 3+ users Talk to us
Not ready? Schedule a demo and get all your questions answered.

What's included in this price? Everything.

  • tick Unlimited Tickets
    There's no limit to the number of tickets you can create. Prioritize tickets by importance & manage your customer conversations easily.
  • tick Unlimited Ticket History
    Browse tickets & track conversations with customers.
  • tick Multiple Inboxes
    Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.) so you never miss a customer request.
  • tick Multiple Departments & Teams
    Enable department-based ticketing for sending tickets to specific departments such as Sales, Tech Support, Billing, etc.
  • tick Audit & Admin Controls
    Audit & review ticket statistics and agent performance with visual graphs & charts.
  • tick Overdue Time
    Set maximum resolution time for tickets.
  • tick Internal Notes in Ticket
    Add internal notes & reminders to support optimum ticket resolution.
  • tick Roles & Permissions
    Assign roles & set permissions to manage your helpdesk operations.
  • tick Auto-Response
    Configure auto-response messages for customers & users. For example, ticket created, ticket assigned, ticket overdue, etc.
  • tick Canned Responses
    Utilize canned responses to improve ticket response time, response consistency & professionalism.
  • tick Ticket Ratings
    Get customer feedback on every ticket so you can track agent/helpdesk performance & customer delight.
  • tick Ticket Routing
    Automatic ticket routing improves agent performance & ticket resolution.
  • tick Child Tickets
    Automatic ticket routing improves agent performance & ticket resolution.
  • tick Labels
    Add tags to streamline your tickets & transcripts. Easily categorize & prioritize tickets & transcripts.
  • tick Custom Fields & Filters
    Add more details about a ticket to speed up the ticket resolving process. Create custom fields, and add custom filters to divide tickets and set priorities.
  • tick Advanced Reports
    Basic Reports: ticket volume trend, agent performance evaluation. Advanced Reports: all basics + first response time, custom field reports, child ticketing reporting, ticket satisfaction.
  • tick Business Hours
    Agent availability settings allow you to set the hours when your agents are active on the helpdesk.
  • tick Bookmark
    Bookmark important tickets for easy retrieval.
  • tick Vault
    Prevent accidental or malicious deletion of data by storing your tickets in a recoverable recycle bin.
  • tick File Attachments
    Users & customers can send each other attachments through tickets.
  • tick API & Single Sign-On
    Pass user details like name & email from other apps to your helpdesk so that users are automatically identified & tracked. Gain access to 3rd party integrations with globally renowned security & identity authentication protocols. Enable Single Sign-On using enterprise identity providers such as Active Directory & LDAP.
  • tick Integrations
    Basic: integration with Survey Maker, offline chat messages. Advanced: all basics + integration with ProProfs Knowledge Base, Chat, Salesforce, MS Dynamics, etc.
  • tick Mobile App
    Monitor & respond to tickets anytime, anywhere, from any mobile device.
  • tick Branding
    Add your branding & customize colors.

With a Dedicated Onboarding Manager & Delightful Support!
Get 24/7 email, phone, and live chat support. Enjoy personalized onboarding and support with a dedicated Success Manager.

We believe software should make you happy.

Our helpdesk software is easy to use and backed by awesome support.

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Setting up the ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. help@, support@, etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.

Who is a user?

A User is an agent who resolves customer questions using a Help Desk software. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.

Can I customize my Help Desk?

Yes, you can add your own branding with customizable colors and white-label the responses to your customers.

Can I use self-help articles to facilitate Help Desk?

Of course! Your Help Desk subscription also includes Knowledge Base. Here’s How to Integrate ProProfs Knowledge Base with Help Desk.

Can I provide chat support within Help Desk?

Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact if you are interested.

How do I cancel my plan?

It's simple. Just email us at

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.

Can I change my plan anytime?

Absolutely! You can switch between the Free, Essentials, and Premium plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.

Are there any limitations during the trial period?

No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

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