Try any plan free for 15 days

Thanksgiving Special: 20% off on 35 Users Plan
25% off on 40 Users Plan
50% off on Unlimited Users Plan

Steep discounts available on annual plans to help people impacted by COVID.

  • Help Desk
  • Live Chat
  • Help Desk & Live Chat
Monthly
YEARLY (Discounted)
money back
Unlimited Tickets ?
Inboxes?
Departments & Teams ?
Ticket History?
Auto-Response?
Canned Responses?
Ticket Ratings?
Reports?
Roles & Permissions?
Ticket Routing ?
Child Tickets?
Audit & Admin Controls?
File Attachments?
Business Hours?
ProProfs Knowledge Base?
ProProfs Live Chat ?
ProProfs Quiz Maker ?
ProProfs Survey Maker ?
Labels ?
Custom Fields & Filters ?
Spam ?
Bookmark ?
Overdue Time ?
Internal Notes in Ticket ?
Dynamic Placeholders ?
Social Media Channels ?
Mobile App ?
Branding ?
API & Single Sign-On ?
White Label ?
Custom License, Enterprise
Security & Ownership?
Vault ?
Integrations ?
Customer Support ?

FREE

  • $
1 User
Sign Up
100
Tickets/Month
1
1
2 MB
20 Pages
(Free Edition)
1 Operator
(Free Edition)
Free Edition
Free Edition
Sign Up
Features

ESSENTIALS

$ User/month (billed annually)
Offer delightful support with shared inboxes and basic help desk features.
  • 1 User ▼
    • 1 User15% off
    • 2 Users
    • 3 Users
    • 4 Users
    • 5 Users
    • 6 Users
    • 7 Users
    • 8 Users
    • 9 Users
    • 10 Users
$120/Year $102/Year 15% off
Try Buy
Unlimited
3
3
1 Year
Basic
10 MB
20 Pages
(Free Edition)
1 Operator
(Free Edition)
Free Edition
Free Edition
Basic
Premium Support
Buy
Features
Most Popular

PREMIUM

$ User/month (billed annually)
A complete help desk solution with unlimited inboxes and advanced features like ticket routing, child tickets, API, white label & more.
  • 1 User ▼
    • 1 User 15% off
    • 2 Users
    • 3 Users
    • 4 Users
    • 5 Users
    • 6 Users
    • 7 Users
    • 8 Users
    • 9 Users
    • 10 Users
    • 15 Users
    • 20 Users
    • 25 Users
    • 30 Users 15% off
    • 35 Users 20% off
    • 40 Users 25% off
    • Unlimited Users 50% off
$180/Year $153/Year 15% off
Try Buy
Unlimited
Unlimited
Unlimited
Unlimited
Advanced
20 MB
20 Pages
(Free Edition)
1 Operator
(Free Edition)
Free Edition
Survey Maker Premium
$120/y value
Advanced
Onboarding & Success Manager
Buy
Features
All Plans Include
  • Image Attachments
  • Filtered Search
  • Email Notifications
  • Due Date
  • Labeling Tickets
  • Private Notes in Tickets
  • IP whitelisting
  • Multiple Time Zones
  • Ticket History
smiley

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Setting up the ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. [email protected], [email protected], etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.

Who is a user?

A User is an agent who resolves customer questions using a Help Desk software. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.

Can I customize my Help Desk?

Yes, you can add your own branding with customizable colors and white-label the responses to your customers.

Can I use self-help articles to facilitate Help Desk?

Of course! Your Help Desk subscription also includes Knowledge Base. Here’s How to Integrate ProProfs Knowledge Base with Help Desk.

Can I provide chat support within Help Desk?

Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact [email protected] if you are interested.

How do I cancel my plan?

It's simple. Just email us at [email protected].

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.

Can I change my plan anytime?

Absolutely! You can switch between the Free, Essentials, and Premium plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.

Are there any limitations during the trial period?

No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

Monthly
YEARLY (Discounted)
money back
Unlimited chats ?
Departments & Groups?
Domains?
Web, Mobile & Desktop App?
Chat history?
Visitor tracking?
Ticketing ?
Ratings & Surveys?
File Transfer?
Inactivity Timeout?
Greetings & Announcements?
Canned Responses?
ProProfs Help Desk?
ProProfs Knowledge Base & FAQs?
ProProfs Survey Maker?
Supervise Chats?
Chat Routing?
Reports?
Customize Logos and Colors?
Multiple Languages?
Escalations & Transfer?
Call Back?
Advanced Customization?
Supervisor Dashboard?
Audit & Admin Controls?
API & Single Sign-On?
White Label?
Custom License, Enterprise
Security & Ownership?
Vault?
Integrations?
Customer Support?

FREE

  • $
1 Operator
Sign Up
100
Chats/Month
1
1 User
(Free Edition)
20 Pages
(Free Edition)
Free Edition
Sign Up
Features

ESSENTIALS

$ Operator/month (billed annually)
Offer delightful support with live chat on your website featuring basic functionality.
  • 1 Operator ▼
    • 1 Operator (Promo)
    • 2 Operators
    • 3 Operators
    • 4 Operators
    • 5 Operators
    • 6 Operators
    • 7 Operators
    • 8 Operators
    • 9 Operators
    • 10 Operators
$120/Year $102/Year 15% off
Try Buy
Unlimited
3
1
1 Year
Basic
1 User
(Free Edition)
20 Pages
(Free Edition)
Free Edition
Basic
Basic
Premium Support
Buy
Features
Most Popular

PREMIUM

$ Operator/month (billed annually)
A complete live chat solution with custom branding and advanced features like chat supervision, unlimited domains, API, white label & more.
  • 1 Operator ▼
    • 1 Operator (Promo)
    • 2 Operators
    • 3 Operators
    • 4 Operators
    • 5 Operators
    • 6 Operators
    • 7 Operators
    • 8 Operators
    • 15 Operators
    • 20 Operators
    • 25 Operators
    • 30 Operators 15% off
    • 35 Operators 20% off
    • 40 Operators 25% off
    • Unlimited Operators 50% off
$180/Year $153/Year 15% off
Try Buy
Unlimited
Unlimited
Unlimited
Unlimited
Advanced
1 User
(Free Edition)
20 Pages
(Free Edition)
Survey Maker Premium
$120/y value
Advanced
Advanced
Onboarding & Success Manager
Buy
Features
All Plans Include
  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
smiley

You've Got Questions. We've Got Answers.


Who is an operator?

An Operator is a person who interacts with the website visitors using Live Chat.

How quickly can I support after signup?

Setting up chat is really easy with ProProfs. We walk you through it as soon as you sign up. Simply embed the Live Chat to your website and you’re good to go!

Is the chat window customizable?

Yes, the chat window can be customized thoroughly according to your needs. You can add your custom logo, change the theme, play with colors, and change the text on your chat window.

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact [email protected] if you are interested.

How many domains can I support after signing up?

We have three plans that you can choose from - Free, Essentials, and Premium. You can add Chat to only one domain in the Free and Essentials plans while the Premium plan offers an unlimited number of domains.

What are the limitations of the trial period?

No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.

What happens when my operators are offline?

You control what your visitors see when your chat operators are offline. When all your chat operators are offline, you can either choose to hide chat completely or provide your visitors with the option to leave an offline message.

Can I change my plan anytime?

Absolutely! You can switch between the Free, Essentials, and Premium plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.

How do I cancel my plan?

It's simple. Just email us at [email protected].

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

Trusted by

  • Deloitte Bestbuy Billingtree Schneider Electric Montclair Esrisaudiarabia
Monthly
YEARLY (Discounted)
money back
Unlimited Tickets/Chats ?
Inboxes/Domain?
Departments & Teams ?
Ticket History?
Canned Responses?
Ticket/Chat Rating?
Reports?
Roles & Permissions?
Ticket Routing ?
Audit & Admin Controls?
ProProfs Knowledge Base & FAQs?
ProProfs Quiz Maker ?
ProProfs Survey Maker ?
ProProfs Live Chat Features?
ProProfs Help Desk Features?
API & Single Sign-On ?
White Label ?
Custom License, Enterprise
Security & Ownership?
Vault ?
Integrations ?
Customer Support ?

FREE

  • $
1 Operators/Users
Sign Up
100
Tickets/Month
1
20 Pages
(Free Edition)
Free Edition
Free Edition
Free Edition
Free Edition
Sign Up
Features

ESSENTIALS

$ User/month (billed annually)
Offer delightful support with basic help desk & live chat features.
  • 5 Users ▼
    • 1 User (Promo)
    • 2 Users
    • 3 Users
    • 4 Users
    • 5 Users (Popular)
    • 6 Users
    • 7 Users
    • 8 Users
    • 9 Users
    • 10 Users
$900/Year $765/Year 15% off
Try Buy
Unlimited
3 Inboxes, 1 Domain
3
1 Year
Basic
20 Pages
(Free Edition)
Free Edition
Free Edition
Essential Edition
Essential Edition
Basic
Premium Support
Buy
Features
Most Popular

PREMIUM

$ User/month (billed annually)
A complete help desk and live chat solution with custom branding and advanced features like ticket routing, chat supervision, API, white label & more.
  • 5 Users ▼
    • 1 User (Promo)
    • 2 Users
    • 3 Users
    • 4 Users
    • 5 Users (Popular)
    • 6 Users
    • 7 Users
    • 8 Users
    • 9 Users
    • 10 Users
    • 15 Users
    • 20 Users
    • 25 Users
    • 30 Users 15% off
    • 35 Users 20% off
    • 40 Users 25% off
    • Unlimited Users 50% off
$1500/Year $1275/Year 15% off
Try Buy
Unlimited
Unlimited
Unlimited
Unlimited
Advanced
20 Pages
(Free Edition)
Free Edition
Survey Maker Premium
$120/y value
Premium Edition
Premium Edition
Advanced
Onboarding & Success Manager
Buy
Features
All Plans Include
  • Canned Responses
  • Image Attachments
  • Chat Transcripts
  • Labeling Tickets
  • Multiple Chat Sessions
  • Private Notes in Tickets
  • Operator/Visitor Typing Status
  • Multiple Time Zones
  • Ticket History
smiley

You've Got Questions. We've Got Answers.

What are the benefits provided in the Live Chat & Help Desk package?

The Live Chat & Help Desk package gives you all the features of the two products at a lower price compared to opting for them individually. You can check out the pricing details for more information on our plans.

Can I use self-help articles to facilitate Help Desk & Live Chat?

Yes, you can use self-help articles for faster resolution of support tickets and delight your customers with quick responses during a chat.

Can I provide chat support within the Help Desk?

Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.

Can I create a ticket for Help Desk within the Live Chat?

Yes, you can create a ticket within the chat window and share the ticket number with your customer as a confirmation.

What are the limitations of the trial period?

No, there are no limitations. You can try the Essentials and Premium plans for a 15-day free trial period with full-feature support.

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.

How do I cancel my plan?

It's simple. Just email us at [email protected].

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact [email protected] if you are interested.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

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