One Delightfully Simple Price for Everything

Try it free for 15 days. No credit card required.

Single User (Free)

For startups & micro businesses

Team (2+ Users)

For established businesses

Monthly

YEARLY Save 30%

ANNUAL BILLING

$19.99

per operator/month

$239.88 billed annually

Or pay annually and save 30%

For 5+ users Talk to us

Try Buy

Not ready? Schedule a demo and get all your questions answered.

FREE PLAN

$0.00

single user /forever free

Got 2+ Users?

View Team Plan

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Got Questions? Schedule a demo and get all your questions answered.

What's included in this price? Everything.

Unlimited Tickets

There's no limit to the number of tickets you recieve. Prioritize tickets by importance & manage your customer conversations easily.
Unlimited Ticket History

Browse tickets & track conversations with customers.
Multiple Inboxes

Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.) so you never miss a customer request.
Multiple Departments & Teams

Enable department-based ticketing for sending tickets to specific departments such as Sales, Tech Support, Billing, etc.
Audit & Admin Controls

Audit & review ticket statistics and agent performance with visual graphs & charts.
Overdue Time

Set maximum resolution time for tickets.
Internal Notes in Ticket

Add internal notes & reminders to support optimum ticket resolution.
Roles & Permissions

Assign roles & set permissions to manage your helpdesk operations.

Auto-Response

Configure auto-response messages for customers & users. For example, ticket created, ticket assigned, ticket overdue, etc.
Canned Responses

Utilize canned responses to improve ticket response time, response consistency & professionalism.
Ticket Ratings

Get customer feedback on every ticket so you can track agent/helpdesk performance & customer delight.
Ticket Routing

Automatic ticket routing improves agent performance & ticket resolution.
Child Tickets

Automatic ticket routing improves agent performance & ticket resolution.
Labels

Add tags to streamline your tickets & transcripts. Easily categorize & prioritize tickets & transcripts.
Custom Fields & Filters

Add more details about a ticket to speed up the ticket resolving process. Create custom fields, and add custom filters to divide tickets and set priorities.
Advanced Reports

Basic Reports: ticket volume trend, agent performance evaluation. Advanced Reports: all basics + first response time, custom field reports, child ticketing reporting, ticket satisfaction.

Plus:

Business Hours

Agent availability settings allow you to set the hours when your agents are active on the helpdesk.
Bookmark

Bookmark important tickets for easy retrieval.
Vault

Prevent accidental or malicious deletion of data by storing your tickets in a recoverable recycle bin.
File Attachments

Users & customers can send each other attachments through tickets.

API & Single Sign-On

Pass user details like name & email from other apps to your helpdesk so that users are automatically identified & tracked. Gain access to 3rd party integrations with globally renowned security & identity authentication protocols. Enable Single Sign-On using enterprise identity providers such as Active Directory & LDAP.
Integrations

Basic: integration with Survey Maker, offline chat messages. Advanced: all basics + integration with ProProfs Knowledge Base, Chat, Salesforce, MS Dynamics, etc.
Mobile App

Monitor & respond to tickets anytime, anywhere, from any mobile device.
Branding

Add your branding & customize colors.

Want Dedicated Onboarding & Success? Try Team Plan. With a Dedicated Onboarding Manager & Delightful Support!

Get 24/7 email, phone, and live chat support. Enjoy personalized onboarding and support with a dedicated Success Manager.

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Setting up the ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. help@, support@, etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.

Who is a user?

A User is an agent who resolves customer questions using a Help Desk software. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.

Can I customize my Help Desk?

Yes, you can add your own branding with customizable colors and white-label the responses to your customers.

Can I use self-help articles to facilitate Help Desk?

Of course! Your Help Desk subscription also includes Knowledge Base. Here’s How to Integrate ProProfs Knowledge Base with Help Desk.

Can I provide chat support within Help Desk?

Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact sales@proprofs.com if you are interested.

How do I cancel my plan?

It's simple. Just email us at billing@proprofs.com.

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.