ProProfs Help Desk Software Blog

11 Best Zendesk Competitors and Alternatives for 2022

When we talk about customer service software, chances are that you must have heard about Zendesk. Big corporate brands such as Siemens, Mailchimp, and Tesco have used Zendesk to take their customer service to the next level. But, let’s be honest. Zendesk has some serious limitations and is not the right fit for every business. ...

Guide to Customer Relations: Definition, Benefits, Strategies & More

Here is a small question for you- ‘What differentiates companies like Amazon, Zappos, or Disney from the rest?” Well, it’s quite simple- the attribute of NOT settling for average experiences and building rock-solid customer relationships. Successful brands always strive to deliver more than what is expected of them and never hesitate to nurture their relationships...

What Is an Enterprise Help Desk & Why Do You Need One?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really! With a big business comes big responsibilities and even bigger challenges. Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...

What Is An Omnichannel Customer Experience? Benefits + Examples

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel services”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel? Omnichannel...

15 Best Shared Inbox Tools to Manage Team Email

Successful entrepreneurs and leaders know one secret- Traditional email platforms are not designed for teamwork. They completely ignore team goals and preferences, do not allow internal collaboration, and make tracking emails far from easy, thus resulting in an inefficient process. This hurts both- your customers and your team’s morale. However, the addition of shared inbox...

11 Best IT Ticketing Systems to Manage IT Support Requests Like a Pro

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount. Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, IT ticketing systems are now the backbone of many support operations around the world. With features such as Artificial Intelligence,...

Top 10 Help Scout Alternatives for 2022

Help Scout has become a popular name in the current help desk industry. The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software. But if you look closely,...

Top 10 osTicket Alternatives for 2022

osTicket is a renowned ticketing system built to improve your customer service and experience. With this platform, customer service teams can create custom ticket queues, configure help topics, route tickets to the right agents, and create an extensive customer portal for happy customers. But let’s call a spade a spade- osTicket is not the perfect...

11 Best Email Ticketing Systems that Every Business Should Know in 2022

Are innumerable support emails choking your inbox? Is it hard to manage and prioritize customer conversations? Does team collaboration lead to more chaos than order? If you answered yes, it might be the right time to invest in the best email ticketing system. An email ticketing tool can help you manage your email support traffic,...

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control. The good news is that most...

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