ProProfs Help Desk Software Blog

10 Incident Management Best Practices for Streamlined Operations

Incidents are powerful events that can happen to any business in the blink of an eye. But what happens when you do not know how to manage or report incidents? Well, in that case, such disruptions can lead to prolonged downtime, lower productivity, add to employee stress, and jeopardize your business. So what’s the way...

Top 10 Jitbit Alternatives for 2024

Are you looking for Jitbit alternatives but don’t know where to start? We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help! Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...

How Investing in Help Desk Software Increases ROI

In the business world, you need to make relevant investments to make profits and taste success. Similarly, to offer delightful customer service, you must invest in the latest technology such as AI-powered help desk software. But there is a challenge. How do you increase ROI with help desk software? While help desk tools are quite...

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life? If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem. Gaining control of your inbox can seem like...

10 Best Practices for Help Desk Reporting

Thanks to technology, customer service is now a measurable process. From monitoring your daily ticket volumes to tracking the time spent responding to customer issues – your business has access to all the data you might need. But with so many data points at your fingertips, how do you make sense of it all? By...

10 Best Complaint Management Software for 2024

The best complaint management software can help you turn customer complaints into compliments. While agents can prioritize and resolve issues, managers can monitor SLAs, response times, and customer satisfaction. When someone complains about their experience with your business, do you take notice or sweep it under the carpet? While customer grievances are inevitable, how you...

What is Google Collaborative Inbox? Pros, Cons, and Alternatives

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams. As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc. But is Google...

What Is First Call Resolution? Benefits, Challenges, Examples, & Best Practices

Did you know that 1 out of every 3 customer calls is from a repeat caller? These calls are often from customers who were not satisfied with the solution they received the first time. So when your day is jam-packed with such calls, how do you delight customers? By focusing on first call resolution (FCR),...

10 Post-Purchase Customer Experience Tips with Real Examples

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done? Not even close! The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...

Top 10 LiveAgent Alternatives for 2024

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry. But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

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