Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Without offering a delightful service experience to customers, your business may suffer in the long-run, since dissatisfied customers can jeopardize your business. Customer service processes are complex, which include handling a flood of tickets,...

There comes a time when managing your customer issues is no longer possible using spreadsheets or post-it notes. Help desk software seems like the only solution that can automate your support process and keep customers happy.  Now, when you raise the question- how to choose help desk software, there are literally thousands of things that...

No matter if your business has ten or a million customers- assisting customers round-the-clock can be a daunting experience.  Irrespective of geographical boundaries, customers are similar in what they expect from a brand. They all demand perfection and proactive responses to their requests.  So, what can be the ideal tool to live up to customer...

Every business in this world, whether it’s a Silicon Valley startup or a Global business giant like Microsoft, has customers who demand top-notch assistance. The truth is that your business will have to deal with innumerable issues, requests, or complaints as long as your business has customers.   In such a situation, a help desk software...

We all have heard entrepreneurs say “work smarter, not just harder.” But when customer support members have a dozen tasks to complete, and an endless number of customer queries to handle, the idea of working smarter appears delusional and working harder – all the more practical.  However, fortunately enough, we have canned responses that can...

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...

You have heard the phrase “worth their weight in gold”, haven’t you? Why do you think it exists? Gold has a strong universal appeal. It is bright, shiny and rich in its color. There’s something to the way it looks that makes us want to have a piece of it. Although used in various other...

A growing customer base is a sign of a growing business. But guess what happens when you have more and more customers?  Countless support issues, hundreds of request emails, and phones ringing non-stop in your customer service department.  In the business world, customer problems are inevitable. There will always be customers who need your assistance...

From the initial buying interactions to after-sales, the customer service process is getting increasingly complicated. Rather than attracting customers to their business, entrepreneurs are pushing them away with overwhelming engagement and outdated service policies.  Are you trying too hard to please your customers?  The truth is that when you make your customer service process too...

It needs no mention that buyers love excellent customer service.  Think about it, haven’t you returned to a company that treated you well and gave importance to your problems? When you provide such satisfying experiences to your customers, they keep you in mind and share their positive experiences with others. “Courteous treatment will make a...