ProProfs Help Desk Software Blog

20+ Best Remote Working Tools to Work From Any Part of the World

Just a couple of years ago, we were waking up early, hopping onto jam packed public transportation to reach the office, and religiously following the 9 to 5 schedule. Fast forward to the present times and remote work has become the new normal. Employees are working in the comfort of their pyjamas, spending more time...

10 Tips on How to Improve Your IT Service Desk

While rapid innovation in Information Technology (IT) has made life easier for customers and employees, IT support teams are somewhere caught in an uphill battle. For most businesses, their IT service desk is under tremendous pressure. Support teams are feeling the heat of not only managing higher volumes of IT issues and requests but also...

Customer Support vs. Customer Success: 6 Differences You Should Know

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?” In this battle of customer success vs customer support, you can spot differences between them, but there is...

What Is the Difference Between Call Center and Help Desk?

Remember the time when you ran into a faulty product and wanted to contact the business for support? While one of your friends suggested reaching their call center team, others advised contacting their help desk. And you thought to yourself – “After all, what is the difference between call center and help desk? Aren’t they...

Top 10 Zoho Desk Alternatives for 2024

As one of the very few context-aware help desk software available in the market today, Zoho Desk has helped businesses deliver personalized experiences. It is indeed a commendable tool that does not cost you a fortune. But if you have tried Zoho Desk and feel it does not come close to your business needs, don’t...

50+ Customer Service Scripts For Your Team

Let’s be honest, customers don’t contact a business out of pleasure. When was the last time you went on a vacation and felt like speaking to a customer service representative? Yes, almost never! Customers contact you when they need assistance or simply when they are mad. The last thing they will want is a conversation...

What Are the Best Freshdesk Alternatives for Customer Support in 2024?

Is Freshdesk not quite hitting the right note for your customer support needs? You’re not alone. As a customer support veteran who’s experimented with various help desk tools, I can tell you that a lot of business owners are in the same boat and looking for more innovative Freshdesk alternatives. So, here I have brought...

Top 15 Intercom Alternatives & Competitors for 2024

Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom. The tool offers the power and flexibility you need to provide personalized support at scale and onboard new customers with ease. However, despite its excellent set of features, a single question has often baffled most Intercom...

How to Set Measurable Customer Service Goals for Your Team in 2024

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon. Hands still on the mouse? Yeah, we thought so. Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...

Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make. While on one hand, you have to scroll through multiple comparison websites, online reviews, etc. On the other hand, you need to be careful about the various needs and requirements of your support team. While there is...

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