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10 Types of Customer Service for Always Staying Connected With Customers

10 Types of Customer Service for Always Staying Connected With Customers

At some point in time, we all have contacted a business for help.  While your parents or grandparents might have relied solely on phone or email support, Generation Z loves to explore different types of customer service channels such as social media, live chat, video support, and more. The modern customer service landscape is not...
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Ten Tips to Motivate Your Customer Support Team

Ten Tips to Motivate Your Customer Support Team

Since the outbreak of the COVID-19 pandemic, customer service managers, as well as employees worldwide are grappling with challenges such as remote working, communication barriers, and most importantly – lack of motivation.  Are your employees slacking off? Has team productivity gone down the drain?  Lack of customer service motivation is doing more harm to your...
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Understanding Customer Value & 7 Strategies to Create it

Understanding Customer Value & 7 Strategies to Create it

Businesses are expected to be pragmatic, self-centered entities that should only look for profits. But in the coming years, the wheat will be separated from the chaff. Businesses that are driven by profits alone will fail. In contrast, businesses that create value for customers throughout their journey will win the race.  Modern customers are no...
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20+ Best Remote Working Tools to Work From Any Part of the World

20+ Best Remote Working Tools to Work From Any Part of the World

Just a couple of years ago, we were waking up early, hopping onto jam packed public transportation to reach the office, and religiously following the 9 to 5 schedule.  Fast forward to the present times and remote work has become the new normal. Employees are working in the comfort of their pyjamas, spending more time...
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10 Tips on How to Improve Your IT Service Desk

10 Tips on How to Improve Your IT Service Desk

While rapid innovation in Information Technology (IT) has made life easier for customers and employees, IT support teams are somewhere caught in an uphill battle.  For most businesses, their IT service desk is under tremendous pressure. Support teams are feeling the heat of not only managing higher volumes of IT issues and requests but also...
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Customer Support vs. Customer Success: 6 Differences You Should Know

Customer Support vs. Customer Success: 6 Differences You Should Know

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?”  In this battle of customer success vs customer support, you can spot differences between them, but there is...
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What Is the Difference Between Call Center and Help Desk?

What Is the Difference Between Call Center and Help Desk?

Remember the time when you ran into a faulty product and wanted to contact the business for support? While one of your friends suggested reaching their call center team, others advised contacting their help desk.  And you thought to yourself – “After all, what is the difference between call center and help desk? Aren’t they...
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50+ Customer Service Scripts For Your Team

50+ Customer Service Scripts For Your Team

Let’s be honest, customers don’t contact a business out of pleasure. When was the last time you went on a vacation and felt like speaking to a customer service representative? Yes, almost never!    Customers contact you when they need assistance or simply when they are mad. The last thing they will want is a conversation...
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What Are the Best Freshdesk Alternatives for Customer Support in 2025?

What Are the Best Freshdesk Alternatives for Customer Support in 2025?

Is Freshdesk not quite hitting the right note for your customer support needs? You’re not alone. As a customer support veteran who’s experimented with various help desk tools, I can tell you that a lot of business owners are in the same boat and looking for more innovative Freshdesk alternatives. So, here I have brought...
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How to Set Measurable Customer Service Goals for Your Team in 2025

How to Set Measurable Customer Service Goals for Your Team in 2025

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon.  Hands still on the mouse?  Yeah, we thought so.  Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...
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