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Popular Articles

Guide to Customer Relations: Definition, Benefits, Strategies & More

Guide to Customer Relations: Definition, Benefits, Strategies & More

Here is a small question for you- ‘What differentiates companies like Amazon, Zappos, or Disney from the rest?” Well, it’s quite simple- the attribute of NOT settling for average experiences and building rock-solid customer relationships. Successful brands always strive to deliver more than what is expected of them and never hesitate to nurture their relationships...
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What is an Enterprise Help Desk Software & Why Do You Need One for Your Business?

What is an Enterprise Help Desk Software & Why Do You Need One for Your Business?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really!   With a big business comes big responsibilities and even bigger challenges.  Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...
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What Is An Omnichannel Customer Experience? Benefits, Examples & Tips

What Is An Omnichannel Customer Experience? Benefits, Examples & Tips

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...
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18 Best Shared Inbox Software & Tools to Manage Business in 2024

18 Best Shared Inbox Software & Tools to Manage Business in 2024

A shared inbox is a great way to have more eyes on your emails and ensure not a single email can slip through the cracks.  Successful entrepreneurs and leaders know one secret — traditional email platforms are not designed for teamwork.  They completely ignore team goals and preferences, do not facilitate internal collaboration, and make...
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15 Best IT Ticketing System Software to Manage IT Support Like a Pro in 2024

15 Best IT Ticketing System Software to Manage IT Support Like a Pro in 2024

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount.  Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, the best IT ticketing system software are now the backbone of many support operations around the world.  With features such...
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Top 10 Help Scout Alternatives for Businesses in 2024

Top 10 Help Scout Alternatives for Businesses in 2024

Help Scout has become a popular name in the current help desk industry. The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software but their are some drawbacks because...
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Top 10 osTicket Alternatives & Competitors for 2024

Top 10 osTicket Alternatives & Competitors for 2024

If your requirements have outgrown osTicket, it’s not unusual. I have been there too, I understand osTicket is a renowned open-source ticketing system built to manage customer support inquiries and tickets, ultimately improving your customer service and experience. But after using the tool myself, I was hit by many roadblocks — an outdated and clunky...
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12 Best Email Ticketing Systems for Customer Support in 2024

12 Best Email Ticketing Systems for Customer Support in 2024

Are innumerable support emails choking your inbox? Is it hard to manage and prioritize customer conversations? Does team collaboration lead to more chaos than order? If you answered yes, it might be the right time to invest in the best email ticketing systems. An email ticketing software can help you manage your email support traffic,...
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10 Most Common Help Desk Problems & How to Solve Them

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control.  The good news is that most...
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