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10 Best Practices for Help Desk Reporting

10 Best Practices for Help Desk Reporting

Thanks to technology, customer service is now a measurable process. From monitoring your daily ticket volumes to tracking the time spent responding to customer issues – your business has access to all the data you might need.  But with so many data points at your fingertips, how do you make sense of it all?  By...
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10 Best Complaint Management Software for 2024

10 Best Complaint Management Software for 2024

The best complaint management software can help you turn customer complaints into compliments. While agents can prioritize and resolve issues, managers can monitor SLAs, response times, and customer satisfaction.  When someone complains about their experience with your business, do you take notice or sweep it under the carpet? While customer grievances are inevitable, how you...
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What is Google Collaborative Inbox? Pros, Cons, and Alternatives

What is Google Collaborative Inbox? Pros, Cons, and Alternatives

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams.  As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc.  But is Google...
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10 Post-Purchase Customer Experience Tips with Real Examples

10 Post-Purchase Customer Experience Tips with Real Examples

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done?  Not even close!  The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...
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Top 10 LiveAgent Alternatives for 2024

Top 10 LiveAgent Alternatives for 2024

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry.  But not everyone is ecstatic with this tool. In fact, most of them are searching for the...
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Customer Communication Management Guide: Everything You Need to Know

Customer Communication Management Guide: Everything You Need to Know

We all know that customers do not buy your products, they buy experiences. And you need proper customer communication management to deliver exceptional and personalized experiences.  In today’s hyper-connected world, customers have more options to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share...
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35+ Best SaaS Tools Your Business Should Know About

35+ Best SaaS Tools Your Business Should Know About

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market.  There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...
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10 Best Solarwinds service desk alternatives for 2024

10 Best Solarwinds service desk alternatives for 2024

SolarWinds Service Desk has been around for quite some time, and I think it is indeed a powerful help desk solution. But if you are thinking about switching to a better SolarWinds  Service Desk alternative, let me tell you one thing — you are not alone! While using the tool in the past, I often...
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25 Best E-Commerce Tools to Grow Your Online Business

25 Best E-Commerce Tools to Grow Your Online Business

E-commerce entrepreneurs have a lot on their plates – they are constantly worried about rising competition, low staff productivity, failing marketing tactics, and so on.  Whether you run a small online store that sells a single product or an e-commerce marketplace that sells almost everything the mind can imagine, the best e-commerce tools will make...
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