How to Communicate with Customers Effectively

How to Communicate with Customers Effectively

Twenty three percent consumers seek face-to-face interaction for complicated customer service issues. These issues may relate to the product or service not working, troubleshooting, sub-standard quality, etc.  Resolving such customer problems on call or email is near to impossible. But, the reality is only 5% of customer service interactions begin with a face-to-face meeting. Did...
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Why Bug Reporting Software is Better than Email?

Why Bug Reporting Software is Better than Email?

Is a bug reporting software the next step in the evolution of customer service or an unnecessary tool that doesn’t need to replace the standard email inboxes?  The answers may vary here. People may have mixed opinions on bug reporting software and standard email inboxes. With the way things are going, emails will be obsolete...
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7 Most Critical Help Desk Metrics to Improve Customer Support

7 Most Critical Help Desk Metrics to Improve Customer Support

40% of service desk professionals fail to measure key business value metrics. Doing so is detrimental to the health of your customer support. Remember whether you are a startup or have newly formed your customer support department, you should have a strong set of help desk metrics. Only then can your business operations run smoothly....
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7 Reasons Your Business Should Start Using a Shared Inbox

7 Reasons Your Business Should Start Using a Shared Inbox

How many times have you lost your temper when contacting a customer support agent? Lost count, haven’t you? Well, according to recent studies, 75% of customers agree that it takes ages to connect with a live agent. The study also reported that a majority of Americans didn’t go through with an online purchase due to...
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How Tracking Customer Analytics & Experience Can Help Increase Sales

How Tracking Customer Analytics & Experience Can Help Increase Sales

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. It can impact your entire...
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