ProProfs Help Desk Software Blog

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers. Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...

Omnichannel Retail: Ultimate Guide To Retail in 2023

Here’s a question for you: how are you staying relevant in the 21st century? You might say “social media” or “TikTok.” But while these are excellent platforms to use, they aren’t your only option. Enter omnichannel retailing. Leveraging omnichannel retail allows you to develop a unique understanding of your customers, move seamlessly between sales channels,...

What is Automated Customer Service & Why it is Important

When you automate customer service, you put an end to manual processes, human errors, and unhappy customers. In fact, you put your support team in a better position to handle more complaints, offer speedy resolutions, and delight customers. “Has old-fashioned customer service gone straight out the window? Modern-day customer service does not simply mean treating...

15 Best Sales Email Templates to Generate Maximum Leads

Are you looking to grab the attention of prospects and customers using sales email templates? When you spend hours crafting your magical sales emails and customers don’t open them, all your efforts go down the drain. So how do you draft killer emails that offer the highest open rate? Well, ready-to-use sales email templates can...

10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again? When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...

Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...

Qualities of a Good Customer Service Representative

However, if everyone seems so driven to champion the welfare of customers, how come not all of them are able to meet expectations? Where do some companies go wrong? When evaluating possible reasons, you can’t overlook the role of your customer-facing employees. Your organization may have the best technology, customer support software, or even clearly...

15 Best Customer Experience Software for 2023

Are you looking for the best customer experience software? As more and more people buy online, companies are forced to jump into the digital world with their products and services. Amidst a mirage of options, how do you ensure every customer finds what he is looking for, is supported in real-time, and gets a personalized...

How to Reduce Customer Service Response Time

Successful brands such as Amazon, Disney, and Apple have one thing in common – they are known for fast and delightful customer service. There is no doubt that customer service has become the most important brand differentiator. It brings repeat sales, boosts retention, and contributes to your bottom line. When organizations improve their customer service...

10 Ways to Customize Your Help Desk Software

Are you looking for customizable help desk software that fits perfectly into your team? Let’s be honest, despite having similar goals, no two customers service teams are the same. They differ in aspects such as team size, workflow, hierarchy, and even how they monitor their performance. The best thing about help desk customization is that...

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