Customer Support

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Zoho Desk vs Zendesk: Which Help Desk Should You Choose?

Zoho Desk vs Zendesk: Which Help Desk Should You Choose?

In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience.  Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make.  Zoho...
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15 Best SaaS Help Desk Software to Retain Subscribers

15 Best SaaS Help Desk Software to Retain Subscribers

Acquiring customers is one thing, and keeping them is another. And who knows this better than SaaS business owners who are heavily dependent on recurring subscriptions?  But when customers are always complaining about bugs or inquiring about subscription prices, how do you resolve their issues in time and make them buy again? The answer lies...
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What Is MSP Ticketing System? Definition, Benefits & Tools

What Is MSP Ticketing System? Definition, Benefits & Tools

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars.  If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...
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What Is Help Desk Automation? 8 Automation Tips to Enhance Productivity

What Is Help Desk Automation? 8 Automation Tips to Enhance Productivity

Help desk automation, if done successfully, can improve the experience for all – customers, support agents, and business executives. But automation is no longer about the IVR menus we interacted with to know the status of our appointments.  A lot has changed. A lot!  Automated help desk software can help you automate a dozen tasks,...
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10 Surefire Ways to Improve Customer Experience With Help Desk

10 Surefire Ways to Improve Customer Experience With Help Desk

“Customer experience is the next competitive battleground.” – Jerry Gregoire, CIO at Dell  Whether it’s an up-and-coming business venture or a well-established enterprise, one thing that all of them are fighting tooth and nail for is delivering seamless customer experiences.  Businesses do everything in their power to engage customers and provide a satisfactory experience. However,...
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How to Build an Effective Complaint Management Strategy

How to Build an Effective Complaint Management Strategy

Things break, employees lose their cool, and products never reach on time – leading to thousands of customer complaints.  When dealing with angry and complaining customers, agents have to walk on eggshells. A single mistake, and you can lose them forever. So what can you do to bring the smile back on your customers’ faces? ...
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10 Templates to Write the Best Apology Emails to Customers

10 Templates to Write the Best Apology Emails to Customers

“We are sorry!” These three golden words can probably save a customer relationship. But in most cases, they are simply not enough. How do you ensure your apology travels from your email and reaches straight to the customer’s heart?  Writing apology emails to customers is a popular practice when something goes wrong. But most businesses...
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Top 10 Ticketing System Best Practices & Tips

Top 10 Ticketing System Best Practices & Tips

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect.  No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control.  With...
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Top 10 ServiceNow Alternatives & Competitors

Top 10 ServiceNow Alternatives & Competitors

Are you searching for the best ServiceNow alternative? You have come to the right place.  ServiceNow is a popular ITSM tool that is used by businesses across the globe to track IT incidents, requests, problems, and assets. With this tool on board, you can expect powerful features such as incident management, virtual agents, knowledge management,...
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Support, Engage & Retain Employees With HR Help Desk Software

Support, Engage & Retain Employees With HR Help Desk Software

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support.  Supporting tens or hundreds of employees is not easy.  For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...
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