10 Shared Inbox Best Practices for Lightning Fast Email Support

10 Shared Inbox Best Practices for Lightning Fast Email Support

Do you have multiple email accounts and multiple people managing them?  Well, what if we told you that you could combine all your email accounts and let your agents work together from a single dashboard. Would that make you breathe a sigh of relief? Ladies and gentlemen, that is a shared inbox for you!  Having...
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Types of Help Desk Software & Which One Should You Choose?

Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office?  They both need the right tools to survive.  From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency.  One such...
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What Is an Email Management Software & Why You Need One?

What Is an Email Management Software & Why You Need One?

Did you know that around 306.4 Billion emails are sent and received worldwide every single day? By the time you finish reading this blog, around a billion emails would have been shared.  Let that sink in…  It’s without a doubt that within the last couple of decades, the ‘digital inbox’ has opened doors to improved...
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How to Implement Customer Service Policies for Your Growing Business

How to Implement Customer Service Policies for Your Growing Business

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right...
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Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...
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Why Help Desk Software Is Important For Businesses?

Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
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How SaaS Help Desk Software Helps in Achieving Business Goals

How SaaS Help Desk Software Helps in Achieving Business Goals

Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Without offering a delightful service experience to customers, your business may suffer in the long-run, since dissatisfied customers can jeopardize your business. Customer service processes are complex, which include handling a flood of tickets,...
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The Ultimate Guide on how to Choose the Best Help Desk Software

The Ultimate Guide on how to Choose the Best Help Desk Software

Customers today want their voices heard and problems resolved with the minimum turnaround time (TAT). Customer service, thus, is now recognized as the primary focus for enhanced customer interaction, loyalty, and retention. It is a key brand differentiator that rewards businesses with better brand loyalty and increased revenue. Sixty two percent of companies perceive customer experience...
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What Is Help Desk Software? Its Benefits & Latest Support Trends

What Is Help Desk Software? Its Benefits & Latest Support Trends

Dimensional Research conducted a survey among various customers. They asked them about the one factor that affects their loyalty towards the company the most.  Their answer? Customer support. Customers prefer to talk to a support representative to resolve an issue. This not only ensures issues are resolved instantly but also results in customer delight.  That...
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12 Principles & Help Desk Best Practices

12 Principles & Help Desk Best Practices

Undoubtedly, the help desk is the lifeblood of an organization. A robust help desk addresses the queries of customers promptly and yields a powerful service cycle. By ensuring customer-centric service, the help desk enables businesses to create a rapport with end-users, maintain their image, and build customer loyalty.  Businesses exploit help desk management software to...
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