What is IT Service Desk & What Are Its Benefits?

What is IT Service Desk & What Are Its Benefits?

Technology is no more limited to the Sci-Fi movies of the 80s or 90s. Just look around yourself, and you will find you are surrounded more by technology- your computer, smartphone, internet, etc., than actual human beings.  One great gift of technology has been Information technology- or IT as we normally call it. The fabric...
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Top Benefits of Customer Service Reports

Top Benefits of Customer Service Reports

Imagine you walk into a customer service team meeting and you hear the manager say- “How are we performing? How many issues are we resolving daily? I need the numbers. Give me Data, Data, Data!”  And you think to yourself …  But why? Why data? Aren’t customer service professionals just supposed to have people skills...
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How a Collaborative Inbox Can Improve Your Customer Support Process

How a Collaborative Inbox Can Improve Your Customer Support Process

In the pre-email era, people had to write letters, wait for them to get delivered, and then wait again for days to get a response.  Soon came the Internet, and the rest is history!  Earlier, what took days or weeks, can now be achieved in a matter of seconds. Awesome! However, email– arguably one of...
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SaaS Churn Rate: How to Prevent Churn for Your SaaS Company

SaaS Churn Rate: How to Prevent Churn for Your SaaS Company

Do you know what corporate mega-giants like Microsoft, Adobe, and Google have in common?  Besides, being worth billions of dollars, they all operate on the same ‘software as a service’ (SaaS) model.  However, surprisingly enough, not every SaaS company has been able to hit the jackpot.  The reason? Customer churn beyond control.  SaaS businesses out...
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How to Build a Customer-Centric Culture for Your Business

How to Build a Customer-Centric Culture for Your Business

You’ve most likely heard people repeat the ‘customer is king’ mantra in the past. Well, there’s an obvious reason for this.  Customer-centric companies are 60% more profitable than companies that don’t focus enough on customers. Customer needs determine how, when, and where a business operates. If your customers prefer online shopping, you need an online...
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8 Reasons Why Your Growing Business Needs a Customer Portal Software

8 Reasons Why Your Growing Business Needs a Customer Portal Software

Customer service experts have been trying to decode customer empowerment for a good number of years. In their quest, they have realized that just putting a human agent in the middle-ground to solve customer issues is not good enough.  The obvious question–  What leads to customer empowerment in its true essence?  To put it simply,...
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Proactive VS Reactive Customer Service: Which One Should You Choose?

Proactive VS Reactive Customer Service: Which One Should You Choose?

Traditionally, the customer service industry revolved around the idea of waiting for a customer to encounter a problem and then offering the required solution. It’s the same as closing the barn door after the horse has bolted.  Now, here is the modern approach to customer service called proactive customer service that says- why wait for...
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10 Shared Inbox Best Practices for Lightning Fast Email Support

10 Shared Inbox Best Practices for Lightning Fast Email Support

Do you have multiple email accounts and multiple people managing them?  Well, what if we told you that you could combine all your email accounts and let your agents work together from a single dashboard. Would that make you breathe a sigh of relief? Ladies and gentlemen, that is a shared inbox for you!  Having...
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Types of Help Desk Software & Which One Should You Choose?

Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office?  They both need the right tools to survive.  From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency.  One such...
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What Is an Email Management Software & Why You Need One?

What Is an Email Management Software & Why You Need One?

Did you know that around 306.4 Billion emails are sent and received worldwide every single day? By the time you finish reading this blog, around a billion emails would have been shared.  Let that sink in…  It’s without a doubt that within the last couple of decades, the ‘digital inbox’ has opened doors to improved...
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