Customer Support

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10 Post-Purchase Customer Experience Tips with Real Examples

10 Post-Purchase Customer Experience Tips with Real Examples

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done?  Not even close!  The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...
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Top 10 LiveAgent Alternatives for 2022

Top 10 LiveAgent Alternatives for 2022

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry.  But not everyone is ecstatic with this tool. In fact, most of them are searching for the...
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Customer Communication Management Guide: Everything You Need to Know

Customer Communication Management Guide: Everything You Need to Know

We all know that customers do not buy your products, they buy experiences. And you need proper customer communication management to deliver exceptional and personalized experiences.  In today’s hyper-connected world, customers have more options to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share...
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35+ Best SaaS Tools Your Business Should Know About

35+ Best SaaS Tools Your Business Should Know About

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market.  There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...
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Top 10 Alternatives to Solarwinds Service Desk

Top 10 Alternatives to Solarwinds Service Desk

Solarwinds Service Desk has been around the block for quite some time and is indeed a powerful tool.  But if you are having thoughts about switching to a better Solarwinds Service Desk alternative, you are not alone. A lot of users have complained about its outdated interface, lack of customization options, unreliable customer support, and...
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25 Best E-Commerce Tools to Grow Your Online Business

25 Best E-Commerce Tools to Grow Your Online Business

E-commerce entrepreneurs have a lot on their plates – they are constantly worried about rising competition, low staff productivity, failing marketing tactics, and so on.  Whether you run a small online store that sells a single product or an e-commerce marketplace that sells almost everything the mind can imagine, the best e-commerce tools will make...
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Best 15 Customer Success Software in 2022

Best 15 Customer Success Software in 2022

Customer success experts are always full of ideas to acquire new customers, retain existing ones, and create other strategies to drive growth and value.  But sometimes, ideas are not sufficient. You need innovation in the form of the best customer success software. A tool that can help you overcome the various challenges of the customer...
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Customer Service vs. Customer Experience: Key Differences

Customer Service vs. Customer Experience: Key Differences

Forget about amateurs, even C-level executives often get confused about the difference between customer service vs customer experience and end up using them interchangeably.  Are customer service and customer experience synonyms of one another? Does good customer service lead to a good customer experience? Or are they as different as ice and fire?  Don’t worry....
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Help Scout vs ServiceNow: Which Help Desk Should You Choose?

Help Scout vs ServiceNow: Which Help Desk Should You Choose?

As more and more businesses are looking to digitize their support process, the role of help desk tools has become quite quintessential.  In your search for the best help desk software, you might come across a situation where you have to pick one between Help Scout vs ServiceNow. Yes! We know it is not an...
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