Help Desk Blog Page

Every business in this world, whether it’s a Silicon Valley startup or a Global business giant like Microsoft, has customers who demand top-notch assistance. The truth is that your business will have to deal with innumerable issues, requests, or complaints as long as your business has customers.   In such a situation, a help desk software...

We all have heard entrepreneurs say “work smarter, not just harder.” But when customer support members have a dozen tasks to complete, and an endless number of customer queries to handle, the idea of working smarter appears delusional and working harder – all the more practical.  However, fortunately enough, we have canned responses that can...

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...

You have heard the phrase “worth their weight in gold”, haven’t you? Why do you think it exists? Gold has a strong universal appeal. It is bright, shiny and rich in its color. There’s something to the way it looks that makes us want to have a piece of it. Although used in various other...

A growing customer base is like a blossoming garden that needs constant care and attention. But with more customers comes more support issues, hundreds of request emails, and phones ringing non-stop in your customer service department. Sounds familiar?  To stay ahead of the curve and rise above these challenges, a ticket management system can prove...

From the initial buying interactions to after-sales, the customer service process is getting increasingly complicated. Rather than attracting customers to their business, entrepreneurs are pushing them away with overwhelming engagement and outdated service policies.  Are you trying too hard to please your customers?  The truth is that when you make your customer service process too...

From a Fortune 500 company to a day-old startup, almost every business is searching for the best customer service tips. But what can be the possible reason?  It needs no mention that buyers love excellent customer service.  Think about it, haven’t you returned to a company that treated you well and gave importance to your...

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...

As modern customers demand more options, competitive pricing, and ease of shopping, the retail landscape is changing fast.  But, despite the rise in online shopping, brands are in a crisis.  E-commerce entrepreneurs have to deal with rising customer churn, cart abandonment rates, and diminishing traffic and repeat purchase rates.  As a solution, you can look...

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and demand a friction-less appointment scheduling process.  Amidst rising patient expectations, Improving customer service in healthcare is a sure-shot way to touch the hearts of your patients. Healthcare organizations need to raise their performance...