Manage All Your IT Tickets With Shared Inbox

Sorting, categorizing, managing & assigning tickets made easy

Shared inbox feature of the IT help desk software helps managers, system administrators, and agents see who is working on what. Admins can easily sort, categorize, manage, prioritize, label, mark, and assign tickets to the concerned stakeholders. Tickets can also be assigned to a team for collaborative problem-solving. Answer common questions with canned responses and save tons of time and resolve tickets faster than ever before.

  • Email-like interface
  • Easy ticket management & faster resolution
  • Canned responses
  • Collaborative problem-solving

Track Customer Issues - All in One Place

IT support software for tracking customer questions, requests, & bugs

Issue tracking becomes super easy with our IT help desk support tool. Our help desk monitoring software ensures that no ticket is missed or unattended. Organize, prioritize, discuss, and track customer queries, bugs, requests, issues, and much more - all in one place. Apply filters and make it easy for agents to resolve tickets assigned to them instantly. Admin can even use labels, internal notes, history, and sub-tickets to track internal tasks. Use filters to sort tickets based on priorities, milestones, and status. Deploy our IT support software for free to ensure no ticket is missed, unattended, or unresolved.

  • Single screen to track all customer issues
  • Ability to see who is working on what
  • Labels, internal notes, sub tickets, history
  • No missed, unattended, or unresolved tickets

Prioritize Tickets, Apply Labels & Leave Private Notes

Apply labels to tickets, set priorities & leave internal notes for agents

It HelpDesk Software

Set priorities to customer tickets and ensure all support agents know which ticket needs to be resolved first. You can also add labels to customer tickets, categorizing them on the basis of department, resolution time, or complexity. Leave internal notes and ensure everyone is on the same page. With this robust IT Help Desk Software, your support agents will plan their day efficiently.

  • Set priorities to customer tickets
  • Use labels & organize tickets easily
  • Plan your daily tasks effortlessly
  • Drop private notes for agents

Improve Agent Training With Smart Reports

Easily analyze agent performance & train them accordingly

Get AI-powered reports and analyze your agents’ performance easily. Gain insight into how your support agents can work smarter and better. IT help desk software reports also make it easy for companies to train their agents better and help them offer delightful customer support.

  • Get AI-powered, detailed reports
  • Easily analyze agent performance
  • Gain insight into customer ratings
  • Train agents to deliver delight customer support

Create Sub-Tickets & Resolve Complex Issues Easily

Breakdown complex problems into sub tickets & resolve collaboratively

Resolve tickets with IT support software

Assign smaller sub-tickets to the right stakeholders and deal with critical IT issues hassle-free. This way, agents who specialize in a particular customer issue can give accurate solutions instantly. Solve customer issues effortlessly and respond to tickets faster than ever before with our robust IT support software.

  • Breakdown complex issues into sub tickets
  • Assign them to specialized agents
  • Give accurate solutions to customer queries
  • Respond to tickets faster than ever before

Plays Nicely With Others

Integrate with your favorite tools & ensure delightful IT support

Proprofs IT help desk Integration

Delighted customers don’t happen by accident - they happen when you have the software you need to succeed. ProProfs Help Desk is the most comprehensive customer support software available. With our software:

  • You get a complete ticketing system, so you never lose a ticket again, and you always know who is working on what.
  • You can prioritize tickets, and solve them faster with canned responses and knowledge base.
  • Customers love access to 24/7 support with online knowledge base, user manuals, FAQs, etc.
  • Adding live chat means customers can contact you right on your website.
  • Our surveys make it easy to track customer satisfaction and constantly improve service.
  • Our online training solution means you can train your customers and your agents anytime, anywhere.

Each of these features is powerful on its own, but together they will make you unstoppable. No one else provides all of this power in a single solution.

Perfect For

Issue tracker with IT help desk software
Issue Tracker

Answer all customer issues effortlessly with IT Help Desk Software.

Email management for customer relationships
Email Management

Listen to all your customer issues and strengthen your customer relationships.

IT tickets with shared inbox
Shared Inbox

Stay on top of all customer issues and requests with an enterprise help desk software.

Enterprise IT help desk software

Streamline all your customer-facing emails throughout your enterprise with our robust help desk software.

Customer support with issue tracking software
Customer Support

Offer delightful customer service and answer customer questions instantly.

IT help desk software for small business
Small Business

Take control of customer support right from the start with a powerful help desk software.


  • Track tickets by IT help desk tool Track Tickets

    Never lose a ticket again, always know who is working on what with the best IT service desk software.

  • Manage prioritize tickets with IT help desk Prioritize Tickets

    Make sure the most critical tickets get resolved first using our IT support helpdesk software.

  • Solve fast tickets with IT help desk Solve Tickets

    Canned responses and knowledge base make it easy to solve tickets using help desk software for IT.

  • Proprofs IT help desk integrations with knowledgebase Share Knowledge

    Customers love self-service knowledge base resources with ProProfs Help Desk.

  • Instant support by IT help desk support Instant Support

    Allow customers to chat with you right on your website using IT help desk software.

  • Train Agents & support with IT help desk software Train Agents & Customers

    Inform customers and train agents with online training courses with IT business help desk software.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Frequently Asked Questions

What is an IT help desk?

An IT help desk provides customers the needed support and helps in resolving their queries instantly. Companies use IT help desk software to streamline their customer support process, thereby enhancing customer delight, loyalty, and retention. Here’s a detailed look into What Is Help Desk Software?

What is help desk software used for?

A help or IT service desk software is used for unifying all the support channels in one place - in a shared inbox and automating repeated tasks, such as ticket routing, ticket management, ticket categorization, and ticket prioritization. It’s a sure-shot tool to faster ticket resolution. Here’s a blog that’ll help you understand What Is Help Desk Software Used For?

Why is help desk important?

A help desk is extremely important for offering quick and effective customer support. Not only does an IT helpdesk management software improve customer retention, but is responsible for all customer relationships and how people relate to your brand. This software helps build your brand image. This is Why a Help Desk Is Important.

What is the role of an IT help desk?

The key role of an IT helpdesk tool is to provide technical support and assistance to your customers. The questions can be related to software, hardware, or service. Learn more about What Is the Role of a Help Desk?

How Important is an IT Helpdesk for your Business?

IT Help Desk software equips your business with everything you need to manage, track, and resolve customer requests easily. When it comes to catering to your customers’ needs and ensuring a good rapport with your customers, IT help desk software is essential. Here is a blog to help you understand How Important an IT Helpdesk Is for Your Business.

How to implement an effective IT Ticketing System?

Every help desk software has a different implementation technique, but most of those available nowadays simply require you to connect your support mail with the software, and you’re good to go! Here’s a quick guide on How to Implement an Effective IT Ticketing System.

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Awards & Press

Winner: Best Customer Service Software, Crozdesk
Winner: Best Customer Service Software, Crozdesk
Winner: Best Help Desk Software Awards,
Winner: Best Help Desk Software Awards,
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, CompareCamp
Winner: Great User Experience, CompareCamp
Winner: The Happiest User Award, Crozdesk
Winner: The Happiest User Award, Crozdesk
ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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