Customer service teams have so many tasks on their plates that it becomes hard to keep track of where exactly time is spent. Help desk software with time tracking enables you to track time spent on each ticket by your agents. You can easily improve your response time to create an army of productive employees and delightful customers.
Customer service agents need to go the extra mile to win customers for life. Easily track the time spent on each ticket and get a clear picture of your team's productivity.
Prioritize tickets that demand urgent attention and plan your day effectively. Assign Labels and Status to tickets for an organized support workflow.
Use our time tracking help desk to track the complete ticket lifecycle- right from the moment an issue is received through to the time the ticket is marked as ‘Resolved’.
Use smart reports to monitor key customer service metrics such as average response time, ticket backlogs, etc. Improve your ticket resolution time for faster service.
With our free help desk with time tracking, you can create a full-functioning knowledge base in minutes. Encourage customers to find help themselves and reduce your support ticket volume.
With customer expectations at an all-time high, brands are racing against time to delight customers. With ProProfs Help Desk, you can easily track time for each ticket lifecycle and see how you can improve further. Allocate work across your team more efficiently by tracking the availability of your support agents. With our help desk time tracking tool, you can set agent work hours, shifts, and holidays to plan their day more productively.
Fast customer service has become one of the most attractive aspects of a business. With our help desk time tracking system, establish SLAs on first response time and meet customer expectations. To avoid manually typing the same replies, you can use canned responses and resolve tickets faster. Keep agents on their toes and customers updated with the help of automated alerts and notifications.
For the perfect omnichannel experience, start a conversation on one channel and finish it on another. Use live chat to interact with customers in real-time and drastically reduce your ticket resolution time. Create FAQs, guides, articles around common help topics and keep ticket volume under control. Our time tracking help desk software comes with AI-powered chatbots to support customers 24x7, even when your team is unavailable.
Help desk time tracking software allows you to monitor where exactly your time went, into what kinds of issues, and with which customers. Generate daily, weekly, and monthly reports and track productivity down to every second. Monitor average first response time and other key metrics relevant to your business. Share automated surveys with customers and analyze feedback to measure customer delight.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services