What is HR Help Desk Software?

HR Help desk software is a business tool used by human resource teams to promptly manage employee requests, complaints, grievances, and inquiries. HR professionals can track all the requests made by prospective or existing employees in one place and ensure they get timely responses. ProProfs Help Desk is an example of such an HR ticketing system. It also lets you create a self-service portal where employees can find relevant answers and learn more about the organization.

What is HR Help Desk Software

Why Does Your Business Need HR Help Desk Software?

HR Help Desk Software Benefits
Speed Up Recruitment

Hiring the right talent from hundreds of potential candidates can be time-consuming. However, with HR help desk software, you can keep notes from interviews, create hiring forms, documentation, and speed up your recruitment process.

HR Help Desk Software Benefits
Improve Onboarding

The HR service desk can ensure new hires have a smooth transition into your company. You can create an internal knowledge base where recruits can find information about processes, departments, structure, holidays, pay scale, and more.

HR Help Desk Software Benefits
Track Requests

Whether it is about leave approvals or training program inquiries, HR teams get multiple requests. Track all employee requests as well as complaints in a central place and respond to them quickly.

HR Help Desk Software Benefits
Encourage Self-Service

A lot of employee queries are repetitive and eat up HR representatives' valuable time. By investing in an HR help desk ticketing system, your team can create a knowledge base and allow employees to find all relevant answers independently.

HR Help Desk Software Benefits
Monitor Engagement

Engaged employees are known for their positive outlook, higher productivity, and lower absenteeism. Create and share employee engagement surveys with your staff members and consistently monitor their engagement levels.

HR Help Desk Software Benefits
Collaborate Across Organization

HR ticketing systems allow you to centralize all internal communications and ensure every voice is heard. Take inputs from different teams, control friction, and maintain a positive synergy among different departments.

Streamline HR Requests Across all Channels

Communicate with applicants and employees on their favorite channels

ProProfs HR ticketing system is designed to help you meet your various communication needs. You can manage multiple shared inboxes such as hr@company, careers@company, recruitment@company, etc., in one place. Resolve employee grievances and applicant queries via live chat. Moreover, you can design beautiful forms for exit interviews, leave applications, performance reviews, supervisor feedback, and more. You can even create forms to capture new joiners' hiring details, such as their demographics or medical history.

Collaborate Across Departments

Focus on the needs of different teams & accelerate internal collaboration

Talent acquisition, operations, labor relations - all HR divisions need to work together to deliver great employee experiences. Allow HR professionals to collaborate using private notes that are only visible to them. Create canned responses for common situations such as employee warnings, leave requests, candidate referrals, etc., and save valuable time. Our human resources help desk allows you to break complex issues into multiple child tickets and assign them to different departments.

Create Employee Self-Service Portal

Empower employees by making knowledge available 24x7

In simple steps, create your internal knowledge base that includes information in the form of FAQs, employee handbooks, training videos, and guides. You can even upload company policies and other documentation for a smooth employee onboarding experience. Control access by keeping your internal self-service portal private to a few employees. Empower staff members to resolve their common questions related to appraisals or holidays and reduce your ticket volume.

  • tick ProProfs chat tick Upload company policies
  • tick ProProfs chat tick Secure access
  • tick ProProfs chat tick Reduce ticket volume

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Monitor Engagement with Surveys

Gauge the responsiveness of your HR team & enhance employee engagement

An essential function of the HR team is to ensure employees are highly engaged at work. Use ready-made employee engagement survey templates to understand how motivated staff members feel about working at your company. Create insightful reports that offer visibility into HR performance metrics such as response times, resolution times, and more. You can even share employee NPS surveys to monitor their loyalty to your company.

  • tick ProProfs chat tick Employee engagement surveys
  • tick ProProfs chat tick Create insightful reports
  • tick ProProfs chat tick Employee NPS

Features of HR Help Desk Ticketing System

  • HR Help Desk Ticketing System Features
    Canned Responses

    Create canned responses for email, chat, and save the HR team’s valuable time.

  • HR Help Desk Ticketing System Features
    Mobile App

    Offer assistance on the move and support your digital workforce.

  • HR Help Desk Ticketing System Features
    Ticket Prioritization

    Prioritize internal complaints that demand urgent attention and foster better relationships.

  • HR Help Desk Ticketing System Features

    Limit access to knowledge articles to certain employees or make it public.

  • HR Help Desk Ticketing System Features
    Internal Notes

    Discuss employee issues internally with your team members and share appropriate responses

  • HR Help Desk Ticketing System Features
    Avail 24x7 Support

    Interact with the ProProfs team via chat, email, or phone, and get round-the-clock assistance.

View All Features


  • "Everyone should give it a try!"
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein

    Director of Technology Initiatives, Touro College

  • "Excellent Customer Service!"
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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