HR Ticketing System
Automate Every Step of Your HR Support

Capture, sort, assign, and draft every employee request automatically

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Convert every HR email and form into a ticket automatically
Sort and assign requests the moment they arrive
Draft every reply with AI trained on your policies
Escalate overdue and sensitive cases without a reminder

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Your Peers Switched to ProProfs Help Desk & Here's What They Say

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What Your HR Team Stops Doing

What Your HR Team Does Today	What ProProfs Automates
Reads every email to figure out what it's about	AI tags each request by type on arrival
Forwards requests to whoever seems right	Rules assign every ticket to the right owner
Writes the same policy answer from scratch	AI drafts it from your policy in seconds
Chases overdue requests from memory	SLA alerts escalate them before deadlines slip
Rereads long threads to catch up on a case	AI summarizes intent, mood, and urgency
Emails employees to ask how HR did	Employee satisfaction surveys go out when every ticket closes

Give Your HR Team Hours Back Every Week

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Let AI Write the First Draft of Every Reply

Connect AI to your HR policies, knowledge base, and past resolved tickets. Get a complete, policy-grounded draft the moment a request arrives, whether it's a leave balance question or a benefits change. Review it, adjust it if needed, and send it in one click. Keep the final call with your team, where decisions about pay, leave, and workplace concerns belong, while AI removes the hours of writing around them.

Draft replies from your policies and past cases
Summarize long threads in seconds
Rewrite tone in one click for sensitive replies
Check grammar and spelling before sending

Let AI Write the First Draft of Every Reply

50s

avg. first response time

3x

faster ticket resolution

80%

reduction in manual work

4.8

average user rating

We went from 48-hour response times to under 4 minutes — without hiring a single extra agent.

Steve Organek

Founder, Shavershebang.com

Streamline HR Requests Across all Channels

Turn every message to hr@, payroll@, or benefits@ into a ticket the moment it lands. Collect leave, exit, and reimbursement requests through custom forms that capture every detail upfront, so nobody has to write back asking for an employee ID. Let AI tag each request by type as it arrives, so your queue organizes itself before anyone opens it.

Manage multiple shared inboxes in one screen
Convert emails into tickets automatically
Capture complete requests with custom forms
Auto-tag every request by type on arrival

Run Onboarding and Exits on Autopilot

Break every onboarding or exit into linked tickets with parent-child ticketing, so payroll, IT, and admin each own their piece from the start. Track every piece from one parent ticket and see exactly what's holding the process up. Move requests between HR, IT, and facilities in one click when something lands in the wrong queue.

Split processes into department-owned tickets
Track every piece from one parent ticket
Transfer requests between departments in one click
Save time with canned responses for repeat requests

Boost Internal Collaboration with HR Help Desk Software

Bring Every HR Request Into One Dashboard

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Resolve Routine Questions Before They Become Tickets

Publish your handbook, leave policy, and benefits FAQs in a searchable internal knowledge base employees can reach anytime. Let employees answer their own questions about holidays, WFH rules, and reimbursements from documents HR already approved. Watch routine requests disappear from your queue without anyone lifting a finger.

Publish policies, FAQs & handbooks in one place
Control access by employee or team
Answer weekly repeat questions with zero tickets
Reduce ticket volume automatically

Let the Data Tell You What to Fix

Send a satisfaction survey automatically every time a ticket closes. Track volume, response times, and resolution times without building a single spreadsheet. Spot patterns, like reimbursement questions spiking every month end, and fix the policy or process behind them instead of answering the same question forever.

Send employee satisfaction surveys on close
Track volume, response & resolution times
Share HR service metrics with leadership
Let AI flag sentiment dips in open-text feedback

Turn Your HR Team Into a Support Team Employees Actually Trust

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Everything You Need to Turn Requests Into Resolutions

AI Ticket Tagging

Auto-categorize and prioritize tickets by topic and urgency as they come in

SLA Management

Set response and resolution targets so urgent requests never sit too long

Automated Ticket Routing

Send incoming requests straight to the right HR rep or department

AI Reply Drafts

Every request gets a policy-grounded draft ready to review

AI Thread Summaries

Long cases shrink to intent, mood, and urgency

Urgency & Sentiment Flags

Distressed or critical requests rise to the top

Canned Responses

Answer repeat leave and policy questions without retyping them

AI Ticket Prioritization

Get complaints and urgent requests seen first

Role-Based Access

Sensitive cases stay with the right people

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We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

Frequently Asked Questions

What is an automated HR ticketing system?

It's software that turns employee requests into tickets and automates the work around them, including sorting, assignment, deadlines, reply drafting, and follow-up surveys, so HR teams spend their time on decisions instead of admin.

Which HR tasks can be automated with a ticketing system?

Ticket creation from email and forms, request categorization, assignment, SLA escalations, reply drafting, satisfaction surveys, and reporting. Routine policy questions can also be deflected entirely through a self-service knowledge base.

Does ProProfs Help Desk close HR tickets on its own?

No, and that's by design. Questions about pay, leave, and workplace concerns carry legal and personal consequences, so AI drafts every reply and your HR team reviews it before it goes out.

How does the AI know our HR policies?

You connect it to your HR policies, knowledge base, and past resolved tickets. It uses them to draft replies that match your rules and how similar cases were handled before.

How long does it take to set up?

Most teams get a shared inbox and ticket forms running in under 5 minutes. Assignment rules, SLAs, and a full knowledge base take a little longer to configure.

Is an automated HR ticketing system only for large companies?

No. Small HR teams use automation to stop requests from slipping through, and larger teams use it to handle volume. You can start free with a single agent and add teammates as you grow.