HR Help desk software is a business tool used by human resource teams to promptly manage employee requests, complaints, grievances, and inquiries. HR professionals can track all the requests made by prospective or existing employees in one place and ensure they get timely responses. ProProfs Help Desk is an example of such an HR ticketing system. It also lets you create a self-service portal where employees can find relevant answers and learn more about the organization.
Hiring the right talent from hundreds of potential candidates can be time-consuming. However, with HR help desk software, you can keep notes from interviews, create hiring forms, documentation, and speed up your recruitment process.
The HR service desk can ensure new hires have a smooth transition into your company. You can create an internal knowledge base where recruits can find information about processes, departments, structure, holidays, pay scale, and more.
Whether it is about leave approvals or training program inquiries, HR teams get multiple requests. Track all employee requests as well as complaints in a central place and respond to them quickly.
A lot of employee queries are repetitive and eat up HR representatives' valuable time. By investing in an HR help desk ticketing system, your team can create a knowledge base and allow employees to find all relevant answers independently.
Engaged employees are known for their positive outlook, higher productivity, and lower absenteeism. Create and share employee engagement surveys with your staff members and consistently monitor their engagement levels.
HR ticketing systems allow you to centralize all internal communications and ensure every voice is heard. Take inputs from different teams, control friction, and maintain a positive synergy among different departments.
ProProfs HR ticketing system is designed to help you meet your various communication needs. You can manage multiple shared inboxes such as hr@company, careers@company, recruitment@company, etc., in one place. Resolve employee grievances and applicant queries via live chat. Moreover, you can design beautiful forms for exit interviews, leave applications, performance reviews, supervisor feedback, and more. You can even create forms to capture new joiners' hiring details, such as their demographics or medical history.
Talent acquisition, operations, labor relations - all HR divisions need to work together to deliver great employee experiences. Allow HR professionals to collaborate using private notes that are only visible to them. Create canned responses for common situations such as employee warnings, leave requests, candidate referrals, etc., and save valuable time. Our human resources help desk allows you to break complex issues into multiple child tickets and assign them to different departments.
In simple steps, create your internal knowledge base that includes information in the form of FAQs, employee handbooks, training videos, and guides. You can even upload company policies and other documentation for a smooth employee onboarding experience. Control access by keeping your internal self-service portal private to a few employees. Empower staff members to resolve their common questions related to appraisals or holidays and reduce your ticket volume.
An essential function of the HR team is to ensure employees are highly engaged at work. Use ready-made employee engagement survey templates to understand how motivated staff members feel about working at your company. Create insightful reports that offer visibility into HR performance metrics such as response times, resolution times, and more. You can even share employee NPS surveys to monitor their loyalty to your company.
Create canned responses for email, chat, and save the HR team’s valuable time.
Offer assistance on the move and support your digital workforce.
Prioritize internal complaints that demand urgent attention and foster better relationships.
Limit access to knowledge articles to certain employees or make it public.
Discuss employee issues internally with your team members and share appropriate responses
Interact with the ProProfs team via chat, email, or phone, and get round-the-clock assistance.
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