5 Help Desk Canned Responses for Your Customer Service Emails

5 Help Desk Canned Responses for Your Customer Service Emails

According to the State of Global Customer Service Report, on a global average, 18% of customers expect an immediate response for their social media questions and complaints. 28% of them expect it within an hour, and 37% the same day.  Out of the two key facets of customer service, what your customers want the most...
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How to Improve Customer Experience in Call Centers

How to Improve Customer Experience in Call Centers

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...
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What is a Ticket Management System?

What is a Ticket Management System?

“Customer service should not be a department. It should be the entire company.” — Tony Hsieh, CEO of Zappos Assisting customers is a straightforward practice in essence. In fact, it is inherent to any business activity and is a natural process whenever customer interaction occurs. For instance, you run an offline store, you talk to...
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Simplify Your Customer Service Experience & Delight Customers

Simplify Your Customer Service Experience & Delight Customers

This is the age of instant gratification and your business cannot survive if you fail to delight your customers with an instant resolution to their problems. Rise above your customers’ expectations, especially when it comes to customer service. There is no other way out. It is daunting to delight customers after the sale has happened...
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Customer Service – 9 Tips for Sales, Marketing, and Support

Customer Service – 9 Tips for Sales, Marketing, and Support

Customer service is just a day in, day out, ongoing, never ending, unremitting, persevering, compassionate, type of activity. ~ Leon Gorman It needs no mention that buyers love excellent customer service. Think about it, haven’t you returned to a company that treated you well and gave importance to your problems? When you provide such satisfying experiences...
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Why Help Desk Software is Important for Your Business?

Why Help Desk Software is Important for Your Business?

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...
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What Is Help Desk Software Used For?

What Is Help Desk Software Used For?

Do your customers appreciate you when it takes a lot of time to resolve their queries? Of course, not. As a business, you need to ensure minimal or no downtime. When you employ a support ticketing software, there are a few chances of your customer complaints going on hold. Your operators can send timely responses...
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5+ Ways to Improve Ecommerce Customer Experience

5+ Ways to Improve Ecommerce Customer Experience

It is, therefore, worthwhile to improve customer experience, especially when it comes to ecommerce. Making frequent updates to your website is indispensable; guaranteeing your customers have a delightful experience while browsing and shopping for your products and services. Improve ecommerce customer service by overcoming hassles, ensuring that there is quick loading of your website, and...
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Top Ways to Improve Customer Service in Healthcare

Top Ways to Improve Customer Service in Healthcare

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and their personal information.  They prefer making appointment confirmations, receiving health reminders, and educational tips through a website or app. The healthcare industry cannot ignore the importance of customer service.  Did you know? 83%...
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