ProProfs Help Desk Software Blog

What Is Email Management? 15 Effective Tips for Email Success in 2024

Ask any working professional for email management tips, and they will give you a long list. Ask them how much time they are still spending on email, and you will likely hear – “A lot! Most of our day.” Isn’t it surprising? Without proper management, your email can quickly spiral into a relentless stream of...

12 Cold Email Templates to Grow Reach & Sales in 2024

As digital communication constantly evolves, cold emailing is a critical strategy for businesses looking to expand their reach and forge new connections. But how do you compose the best email? Cold email templates can help you intelligently target your audience while maintaining a dose of personalization. With a well-designed template, you can share consistent, error-free...

What Is ITIL? [Versions, Benefits & How to Implement]

Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology. But what is ITIL, and why has it garnered such widespread acclaim? This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...

12 Sales Follow-Up Email Templates to Turn Silences Into Sales

Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative? After the first contact with a prospect, they may not be fully convinced to buy your product or service. This is where sales follow-up emails can help reignite their interests and push them...

17 Sales Email Templates for Maximum Leads & Conversions in 2024

When you spend hours crafting your magical sales emails, and customers don’t open them, all your efforts go down the drain. So, how do you draft killer emails that get the job done? Well, ready-to-use sales email templates can work wonders. The best sales email templates can help you enhance your email marketing efforts, generate...

10 Best Free Help Desk Software for 2025

I have always believed that investing in the right software system should not cost any business a fortune. Thankfully, there are some good free help desk software available in the market that can help your support team get up and running at almost ZERO investment. Yes, you heard that right! Whether you are a startup...

What Is ITSM? A Complete Guide for 2024

If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...

Automated Customer Service: Benefits, Tips & Examples

Gone are the days of long wait times or endless email threads with support representatives. Instead, companies are leveraging cutting-edge technology, such as artificial intelligence (AI), help desk software, chatbots, and self-service portals to implement automated customer service and provide 24/7 assistance to customers. Afraid you will miss the ride to the future of customer...

The Complete Guide to Help Desk Migration in 2024

In today’s rapidly evolving customer service landscape, help desk migration can be both a daunting and rewarding endeavor. But what exactly does it mean? Help desk migration involves the transfer of data and workflows from one help desk system to another. Imagine it as moving from one house to another, ensuring that every item, big...

Top 17 Customer Service Skills to Delight Customers in 2025

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company. But instead of getting a delayed response, you’re greeted by a friendly representative who listens to your problem, apologizes sincerely, and offers a quick and satisfactory solution. How...

Help Desk Blog Page

Popular Articles