Customer Support

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25 Best E-Commerce Tools to Grow Your Online Business

25 Best E-Commerce Tools to Grow Your Online Business

E-commerce entrepreneurs have a lot on their plates – they are constantly worried about rising competition, low staff productivity, failing marketing tactics, and so on.  Whether you run a small online store that sells a single product or an e-commerce marketplace that sells almost everything the mind can imagine, the best e-commerce tools will make...
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Best 15 Customer Success Software in 2022

Best 15 Customer Success Software in 2022

Customer success experts are always full of ideas to acquire new customers, retain existing ones, and create other strategies to drive growth and value.  But sometimes, ideas are not sufficient. You need innovation in the form of the best customer success software. A tool that can help you overcome the various challenges of the customer...
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What Is Service Desk? Everything You Need to Know

What Is Service Desk? Everything You Need to Know

Meeting user expectations and resolving their concerns in real-time should be the top goal of every business.  A service desk software can act as a bridge between your support agents and your numerous employees, customers, or other stakeholders who demand round-the-clock assistance.  A good service desk improves customer satisfaction by allowing you to deliver services...
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Customer Service vs. Customer Experience: Key Differences

Customer Service vs. Customer Experience: Key Differences

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone.  Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand.  The quality of both customer success and customer experience can help you...
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Help Scout vs ServiceNow: Which Help Desk Should You Choose?

Help Scout vs ServiceNow: Which Help Desk Should You Choose?

As more and more businesses are looking to digitize their support process, the role of help desk tools has become quite quintessential.  In your search for the best help desk software, you might come across a situation where you have to pick one between Help Scout vs ServiceNow. Yes! We know it is not an...
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20 Best Customer Service Tips for Small Business

20 Best Customer Service Tips for Small Business

The best customer service tips you follow can determine whether customers return to your brand or reach out to your business rivals.  Small business owners have a lot on their plates – endless product inquiries, tiny customer service budget, limited human resources, and so on. Amongst all these mountain-sized challenges, how do you delight and...
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Help Scout vs Zendesk: Which Help Desk Should You Choose?

Help Scout vs Zendesk: Which Help Desk Should You Choose?

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner.  However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...
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Top 10 Alternatives to Spiceworks

Top 10 Alternatives to Spiceworks

There is a lot of “hoo-ha” around Spiceworks – the free IT ticketing system. But why are so many businesses like you searching for the best Spiceworks alternatives?  “Well, although Spiceworks is free of cost, it comes with its own set of limitations. Whether it is forceful advertisements or an outdated interface, there are many...
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10 Best Incident Management Software for 2022

10 Best Incident Management Software for 2022

From high-tech companies to small startups, a lot of businesses are looking for the best incident management software. What could be the possible reason?  Well, incidents are like a bug infestation, they just won’t go away on their own. No wonder incident management has become a critical part of every modern organization and can dictate...
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