Help Desk Blog Page

The best complaint management software can help you turn customer complaints into compliments. While agents can prioritize and resolve issues, managers can monitor SLAs, response times, and customer satisfaction.  When someone complains about their experience with your business, do you take notice or sweep it under the carpet? While customer grievances are inevitable, how you...

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams.  As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc.  But is Google...

Did you know that 1 out of every 3 customer calls is from a repeat caller?  These calls are often from customers who were not satisfied with the solution they received the first time. So when your day is jam-packed with such calls, how do you delight customers?  By focusing on first call resolution (FCR),...

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done?  Not even close!  The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry.  But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

We all know that customers do not buy your products, they buy experiences. And you need proper customer communication management to deliver exceptional and personalized experiences.  In today’s hyper-connected world, customers have more options to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share...

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market.  There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...

SolarWinds Service Desk has been around the block for quite some time and is indeed a powerful tool. But if you are thinking about switching to a better Solarwinds alternative, you are not alone. A lot of users have complained about its outdated interface, lack of customization options, unreliable customer support, and more. Don’t worry, as...

E-commerce entrepreneurs have a lot on their plates – they are constantly worried about rising competition, low staff productivity, failing marketing tactics, and so on.  Whether you run a small online store that sells a single product or an e-commerce marketplace that sells almost everything the mind can imagine, the best e-commerce tools will make...

Customer success experts are always full of ideas to acquire new customers, retain existing ones, and create other strategies to drive growth and value.  But sometimes, ideas are not sufficient. You need innovation in the form of the best customer success software. A tool that can help you overcome the various challenges of the customer...