Good products and services are not enough to wow your customers and retain them in the long term. You need to go beyond that and form meaningful connections with your customers to retain them and turn them into loyal brand advocates.  But, how can you do that? An important factor in building lasting customer relationships...

As an entrepreneur, you must have got that sinking feeling when nothing goes your way and a huge question mark looms on the survival of your business?  Well, this feeling pretty much sums up 2020 for most businesses.  However, the good news is that dark clouds always clear away and the sun shines bright again. ...

We all know that investing in a good help desk is a boss move. You can encourage team collaboration, resolve issues faster, and deliver top-notch customer service with absolutely no hassles.  But what about the next step? How do you set up your help desk for optimum productivity? If you think that setting up your...

Are you looking for tips to increase customer service productivity?  Well, you are not alone! Modern customer service teams have more tasks on their plates than they can manage. There are ticket backlogs running in triple digits, infuriated customers who want their problems to be resolved first, and of course, countless social media mentions.  Amidst...

Are you struggling to improve your IT operations? Are customers unhappy with the quality of your IT services?  Well, in that case, ITIL can prove to be a business saver. Historically, IT has always been undervalued. The IT department is simply considered responsible for managing information technology systems without having any impact on a company’s...

Meet Joe. Joe is an average American entrepreneur who wants to take his business to a global scale. If you ask him about his plans to achieve the same, he will tell you- “I’m going to make sure our business runs great social media campaigns. Besides that, I will make sure we have an awesome...

While looking for ways to improve your IT and non-IT business services, you must have stumbled upon short yet heavy terms such as ESM or ITSM.  You must have thought to yourself, “What exactly is Enterprise Service Management (ESM)? And, can it really help my business in the long run?” It’s alright if you still...

Technology is no more limited to Sci-Fi movies. Just look around yourself, and you will find you are surrounded more by technology- your computer, smartphone, internet, etc., than actual human beings.  One great gift of technology has been Information technology- or IT as we normally call it. The fabric of modern businesses is connected by...

Imagine you walk into a customer service team meeting and you hear the manager say- “How are we performing? How many issues are we resolving daily? I need the numbers. Give me Data, Data, Data!”  And you think to yourself …  But why? Why data? Aren’t customer service professionals just supposed to have people skills...

In the pre-email era, people had to write letters, wait for them to get delivered, and then wait again for days to get a response.  Soon came the Internet, and the rest is history!  Earlier, what took days or weeks, can now be achieved in a matter of seconds. Awesome! However, email-arguably one of the...