Customer Support

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Top 10 osTicket Alternatives for 2022

Top 10 osTicket Alternatives for 2022

osTicket is a renowned ticketing system built to improve your customer service and experience. With this platform, customer service teams can create custom ticket queues, configure help topics, route tickets to the right agents, and create an extensive customer portal for happy customers.  But let’s call a spade a spade- osTicket is not the perfect...
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11 Best Email Ticketing Systems that Every Business Should Know in 2022

11 Best Email Ticketing Systems that Every Business Should Know in 2022

Are innumerable support emails choking your inbox? Is it hard to manage and prioritize customer conversations? Does team collaboration lead to more chaos than order? If you answered yes, it might be the right time to invest in the best email ticketing system. An email ticketing tool can help you manage your email support traffic,...
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10 Most Common Help Desk Problems & How to Solve Them

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control.  The good news is that most...
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Reduce Your Help Desk Calls in 10 Easy Ways

Reduce Your Help Desk Calls in 10 Easy Ways

We all are familiar with that comforting voice greeting us and telling us- “I’m here to help you. I will surely find a way to resolve your issue.”  Customers simply love phone support. A good reason why the phone remains the most preferred channel for customers is that it shows great potential for empathy. After...
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Personalized Customer Experience: What, How, and Why

Personalized Customer Experience: What, How, and Why

There is this thing about contemporary customers- they have changed. A lot!  They no longer want to settle for generic products or experiences and rather want everything to resonate with their personal tastes. But with your customer base growing into leaps and bounds, how do you craft a unique, personalized customer experience for everyone, every...
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What Is The Difference Between Help Desk And Desktop Support?

What Is The Difference Between Help Desk And Desktop Support?

Technical jargon has always been a nightmare even for technical experts, let alone entrepreneurs.  In order to prepare a robust support strategy, you need to clearly define the roles and functions of your teams as well as processes. However, a real problem begins when your business starts using two different terms such as help desk...
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How to Reduce Support Ticket Volume in 15 Sure-Fire Ways

How to Reduce Support Ticket Volume in 15 Sure-Fire Ways

Customer service teams share one common goal- to delight every single customer that needs assistance.  But can you really inch closer to this goal when your ticket backlog runs in hundreds or thousands?  It has become common for businesses to complain about a sluggish support process, overworked agents, skyrocketing response times, complaining customers, and a...
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Help Desk Glossary: 60+ Terms to Better Understand Your Help Desk

Help Desk Glossary: 60+ Terms to Better Understand Your Help Desk

Anyone new to the customer service landscape knows that getting a firm grip on hundreds of terms and abbreviations can be quite challenging.  Do help desk terms seem like an alien language?  To save you from the trouble of going to Google for every new term and help you better run your help desk software,...
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