Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...
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Why Help Desk Software Is Important For Businesses?

Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
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How SaaS Help Desk Software Helps in Achieving Business Goals

How SaaS Help Desk Software Helps in Achieving Business Goals

Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Without offering a delightful service experience to customers, your business may suffer in the long-run, since dissatisfied customers can jeopardize your business. Customer service processes are complex, which include handling a flood of tickets,...
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5 Easy Steps to Choosing the Perfect Help Desk Software

5 Easy Steps to Choosing the Perfect Help Desk Software

Customers today want their voices heard and problems resolved with the minimum turnaround time.  However, reality reveals a different story as customers are encountering horrific service experiences. According to a Microsoft report, 56% of people around the world have stopped doing business with a company because of a poor customer service experience. So, is there...
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What Is Help Desk Software?

What Is Help Desk Software?

No matter if your business has ten or a million customers- assisting customers round-the-clock can be a daunting experience.  Irrespective of geographical boundaries, customers are similar in what they expect from a brand. They all demand perfection and proactive responses to their requests.  So, what can be the ideal tool to live up to customer...
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15 Principles & Help Desk Best Practices

15 Principles & Help Desk Best Practices

Every business in this world, whether it’s a Silicon Valley startup or a Global business giant like Microsoft, has customers who demand top-notch assistance. The truth is that your business will have to deal with innumerable issues, requests, or complaints as long as your business has customers.   In such a situation, a help desk software...
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11 Best Canned Response Templates for Customer Support Emails

11 Best Canned Response Templates for Customer Support Emails

We all have heard entrepreneurs say “work smarter, not just harder.” But when customer support members have a dozen tasks to complete, and an endless number of customer queries to handle, the idea of working smarter appears delusional and working harder – all the more practical.  However, fortunately enough, we have canned responses that can...
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How to Improve Customer Experience in Call Centers

How to Improve Customer Experience in Call Centers

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...
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What is a Ticket Management System?

What is a Ticket Management System?

A growing customer base is a sign of a growing business. But guess what happens when you have more and more customers?  Countless support issues, hundreds of request emails, and phones ringing non-stop in your customer service department.  In the business world, customer problems are inevitable. There will always be customers who need your assistance...
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