Help Desk Software › Case Studies
Anything that helps us communicate better with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with the customer that often leads to future communication and also boosts revenue. An added bonus is that for the international customers for whom English isn’t their first language, ProProfs Chat automatic translation is an excellent option.
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Director of Technology Initiatives, Touro College
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.