What Is Customer Interaction Management Software?

Customer interaction management software helps in managing all communications between a customer and a company. When customers contact a business, they’re looking for various elements such as promptness, personalization, empathy, and assurance. With the right customer interaction management tool, you can quickly respond to customer messages, offer 24x7 assistance, and connect with them at a personal level.

What Is Customer Interaction Management Software?

Why Use Customer Interaction Software?

Offer Multichannel Support
Offer Multichannel Support

ProProfs is a multi-channel help desk where customer queries from multiple channels such as email, live chat, help center, etc. can be easily managed. Streamline interactions across channels and improve your customer experience.

Empower Agents
Empower Agents

Customer service agents are the face of your business. With ProProfs Help Desk, you can create online training programs for your agents and encourage them to drive better customer interactions.

Engage Customers
Engage Customers

Easily interact with customers, hear their concerns, or suggest ideas to keep them highly engaged. Assist customers in real-time while they are making a purchase and grow your sales.

Promote Self-Service
Promote Self-Service

Customers prefer resolving their basic concerns on their own without human intervention. Use a customer interaction system to create a dedicated FAQ system or knowledge base and support customers 24x7.

Collaborate Effortlessly
Collaborate Effortlessly

Customer interaction software is built for effortless team collaboration. Use parent-child ticketing to break a complex ticket into smaller sub-tickets or internal notes to discuss tickets before sharing a response.

Get a 360-Degree View of the Customer
Get a 360-Degree View of the Customer

With the right customer interaction management solution, you can store all vital customer information in a centralized manner. Right from their past interactions with your team to valuable feedback, use context to delight customers.

Say Yes to Effortless Customer Interactions!

Unify All Your Communication Channels

No matter how a customer contacts, manage all interactions in one place

Customers can start a conversation on any channel they wish. Whether a customer contacts your team via email, chat, or your help center, manage messages from all channels in one place. View your customer’s past interactions and activities at a glance and give every conversation a personal touch. For effective customer interaction management, use our team collaboration features and work together to delight customers.

  • tick ProProfs chat tick Manage all channels in one place
  • tick ProProfs chat tick View complete conversation history
  • tick ProProfs chat tick Seamless internal collaboration

Never Lose a Customer Conversation Again

No need to dig through long queues, find any conversation in a single click

ProProfs Help Desk offers highly efficient ticket management features so that customer conversations can never slip through the cracks. Track the complete lifecycle of all tickets in a single place. Easily prioritize urgent customer requests and never keep a customer waiting for a response. Use custom fields to add additional information about tickets and create a seamless workflow.

  • tick ProProfs chat tick Track tickets from start to finish
  • tick ProProfs chat tick Prioritize urgent issues
  • tick ProProfs chat tick Add custom fields for additional information

Engage With Customers in Real-Time

Become a brand known for meaningful, real-time customer conversations

Customers hate waiting, and why should they? Interact with customers in real-time with live chat and help them make better purchase decisions. Send personalized greetings to start the conversation on the right foot and resolve their queries in minutes. With ProProfs customer engagement management system, you can instantly create an extensive knowledge base and share links to help articles and FAQs.

  • tick ProProfs chat tick Assist customers via Live Chat
  • tick ProProfs chat tick Send personalized greetings
  • tick ProProfs chat tick Share self-help articles instantly

Improve With Customer Feedback

Keep a pulse on your audience with survey reports and analytics

Our customer interaction management software helps you develop a strong customer-first culture. Send automated email surveys to your customers right after their support interaction and measure customer delight. Easily share CSAT & NPS surveys with your audience and monitor their experience with your brand. In addition to valuable feedback, capture the right customer service metrics to gauge individual and team performance.

  • tick ProProfs chat tick Share automated surveys
  • tick ProProfs chat tick Measure CSAT & NPS
  • tick ProProfs chat tick Monitor agent & team performance

Must-Have Features of Customer Interaction Tool

  • Shared Inbox
    Shared Inbox

    Easily track, organize, and manage all email conversations using a shared inbox.

  • Anytime, Anywhere Access
    Anytime, Anywhere Access

    Access all help desk features using your smartphone, laptop, or tablet.

  • SLA Management
    SLA Management

    Set deadlines for ticket response and resolution and notify agents on SLA violations.

  • Canned Responses
    Canned Responses

    Provide quick, consistent responses to common customer queries by creating pre-formatted replies.

  • Custom Reports
    Custom Reports

    Create custom reports to monitor the daily, weekly, or monthly performance of your team.

  • Customer Satisfaction Surveys
    Customer Satisfaction Surveys

    Gauge how customers feel about your support using customer satisfaction surveys.


  • "Everyone should give it a try!"
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein

    Director of Technology Initiatives, Touro College

  • "Excellent Customer Service!"
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

Try ProProfs Customer Interaction Management Software for Free

Interact with customers on the channels they love & deliver personalized experiences
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