Customer interaction management software helps in managing all communications between a customer and a company. When customers contact a business, they’re looking for various elements such as promptness, personalization, empathy, and assurance. With the right customer interaction management tool, you can quickly respond to customer messages, offer 24x7 assistance, and connect with them at a personal level.
ProProfs is a multi-channel help desk where customer queries from multiple channels such as email, live chat, help center, etc. can be easily managed. Streamline interactions across channels and improve your customer experience.
Customer service agents are the face of your business. With ProProfs Help Desk, you can create online training programs for your agents and encourage them to drive better customer interactions.
Easily interact with customers, hear their concerns, or suggest ideas to keep them highly engaged. Assist customers in real-time while they are making a purchase and grow your sales.
Customers prefer resolving their basic concerns on their own without human intervention. Use a customer interaction system to create a dedicated FAQ system or knowledge base and support customers 24x7.
Customer interaction software is built for effortless team collaboration. Use parent-child ticketing to break a complex ticket into smaller sub-tickets or internal notes to discuss tickets before sharing a response.
With the right customer interaction management solution, you can store all vital customer information in a centralized manner. Right from their past interactions with your team to valuable feedback, use context to delight customers.
Customers can start a conversation on any channel they wish. Whether a customer contacts your team via email, chat, or your help center, manage messages from all channels in one place. View your customer’s past interactions and activities at a glance and give every conversation a personal touch. For effective customer interaction management, use our team collaboration features and work together to delight customers.
ProProfs Help Desk offers highly efficient ticket management features so that customer conversations can never slip through the cracks. Track the complete lifecycle of all tickets in a single place. Easily prioritize urgent customer requests and never keep a customer waiting for a response. Use custom fields to add additional information about tickets and create a seamless workflow.
Customers hate waiting, and why should they? Interact with customers in real-time with live chat and help them make better purchase decisions. Send personalized greetings to start the conversation on the right foot and resolve their queries in minutes. With ProProfs customer engagement management system, you can instantly create an extensive knowledge base and share links to help articles and FAQs.
Our customer interaction management software helps you develop a strong customer-first culture. Send automated email surveys to your customers right after their support interaction and measure customer delight. Easily share CSAT & NPS surveys with your audience and monitor their experience with your brand. In addition to valuable feedback, capture the right customer service metrics to gauge individual and team performance.
Easily track, organize, and manage all email conversations using a shared inbox.
Access all help desk features using your smartphone, laptop, or tablet.
Set deadlines for ticket response and resolution and notify agents on SLA violations.
Provide quick, consistent responses to common customer queries by creating pre-formatted replies.
Create custom reports to monitor the daily, weekly, or monthly performance of your team.
Gauge how customers feel about your support using customer satisfaction surveys.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services