Track and manage incoming support tickets on a single dashboard and never miss out on a ticket
Ticket Management
Manage tickets seamlessly to deliver delightful customer support. Consolidate tickets in a shared inbox, route tickets to agents, export tickets, and much more.
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Use pre-defined templates for email notifications
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Customize agent availability settings and calculate the first response time of your staff
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Break down parent tickets into a group of child tickets that can be worked on by different agents or teams
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Export ticket conversations in PDF and ticket details in MS Excel
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Add spam email addresses to the spam list in your help desk so that tickets related to those emails don’t pop-up in your inbox
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Bookmark important tickets so they can be filtered easily when needed
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Recover all your deleted tickets from the vault
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Provide the ownership of tickets to multiple teams without losing track of a ticket’s progress