E-commerce Retail customer service refers to the process of providing assistance to customers of an online store. In today's digital-first world, e-commerce customer service has become a prerequisite for the success of any online business. Right from resolving customer issues to helping them make better purchase decisions, online businesses need to offer reliable support 24x7.
Whether it is about tracking packages or processing refunds, an e-commerce help desk allows you to stay organized. Track all issues in a central place and resolve tickets faster.
With help desk software for e-commerce, you can easily create and maintain a self-service portal. Simply help customers find relevant help before they reach out to your team.
Use the power of customer context to understand your customers’ past activities and interactions. Share personalized experiences and make your customers choose you over your online rivals.
The key to a well-performing support team is the balance between speed and quality. Create an automated workflow and significantly improve your response times for happy customers.
An e-commerce help desk system is designed to make it easier for customers to buy from you. Interact with customers in real-time and convert more prospects into buying customers.
To serve your online shoppers, it is important to know what they like or dislike. Share attractive surveys with customers to measure customer satisfaction as well as loyalty.
E-commerce customers have sky-high expectations from every online brand. With ProProfs customer service software for e-commerce, track every support issue from start to finish and resolve tickets faster. Use our live chat and Chatbot feature to greet visitors, resolve their concerns, and generate top-quality leads. Easily collaborate across the organization and help customers at the right time for more sales.
Online customers demand top-notch service irrespective of the channel they choose to contact you. Easily manage all customer-facing inboxes such as returns@, billing@, sales@, info@, etc. using a shared inbox. Interact with website visitors using Live Chat and convert them into buyers. With our helpdesk software for retail & e-commerce, create an extensive help center and support customers 24x7.
Manual or repetitive tasks can lead to agent burnout and bring human errors into the process. With our help desk software for ecommerce business, you can automatically route tickets to available or skilled agents. Respond to frequently asked questions with canned responses and save everyone’s time. Moreover, ProProfs Help Desk allows you to keep all your agents and customers updated with automated alerts and notifications.
E-commerce companies have to be proactive in solving customers’ problems while constantly improving processes based on data. Use our smart reports to view daily, weekly, or monthly performance at a glance. Easily track your average first response time and monitor SLAs to meet expectations. Measure popular e-commerce customer service metrics- CSAT & NPS and take your support to the next level.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services