Help Desk Blog Page

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect.  No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control.  With...

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support.  Supporting tens or hundreds of employees is not easy.  For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...

Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone.  With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...

Is your help desk team looking to achieve more with less? If you answered yes, you have probably considered Artificial Intelligence (AI) as a solution.  As more and more customers demand assistance that is highly personalized, easily navigable and provides quick resolution, businesses are showing keen interest in learning how AI improves help desk management. ...