22 Customer Service Principles: The Secret to Delightful Customers

22 Customer Service Principles: The Secret to Delightful Customers

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...
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What Is the Difference Between Help Desk & Service Desk?

What Is the Difference Between Help Desk & Service Desk?

Entrepreneurs and marketing gurus are spending millions of dollars to decode one big question- ‘how to make our customers spend more’?  While some might argue product design and functionality, others would vouch for low product pricing. While all these aspects are incredibly critical, the real game-changer is – offering delightful customer service. As per a recent...
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How Support Desk Software Guarantees Customer Success

How Support Desk Software Guarantees Customer Success

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. U.S. companies lose more than $62 billion annually...
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15 Reasons Why Customer Service Is Important to Your Business

15 Reasons Why Customer Service Is Important to Your Business

Annually, U.S. companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good customer service experience.  Bad customer service has become a major business problem today. It weakens the roots of...
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Different Customer Types: Issues & Solutions

Different Customer Types: Issues & Solutions

A good business sense demands you to treat every person as a customer, even if they are just window shopping or casually checking out products on your website. You should make them feel welcome, giving them enough attention so that they can at least feel inclined to spend some time at your marketplace. In your...
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Enhance Service Process with Customer Service Collaboration

Enhance Service Process with Customer Service Collaboration

Imagine a situation where your customers are leaving your business due to inefficient customer support. You get a clear indication that your customer support department lacks the resources to timely resolve customer queries.   Then it’s high time you make up for your inefficient customer support and enhance customer service. Train your operators and offer abundant...
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10 Ways Technology Will Affect the Future of Customer Service

10 Ways Technology Will Affect the Future of Customer Service

What’s your impression of good customer service?Most businesses do their best to serve their audience in the most effective way possible. The customers demand greater efficiency, so businesses compete to deliver it. According to Customers 2020: A Progress Report by Walker, consumers will consider customer service to be more important than product and pricing by...
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AOV vs. LTV: Why Customer Lifetime Value Matters

AOV vs. LTV: Why Customer Lifetime Value Matters

Bundling? Free shipping? Suggested items? All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand. But what about increasing the lifetime value of your customers? Focusing on increasing order...
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Why Do You Need to Rethink Your Customer’s Journey

Why Do You Need to Rethink Your Customer’s Journey

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It’s an abstract thing that helps you visualize how customers are converting. While innovative at the time the idea was introduced, the...
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