Customer complaint management system allows you to gather all incoming customer complaints in a help desk dashboard. Your agents can easily assign, categorize, and resolve these complaints and ensure customers can have a seamless support experience. The tool offers robust ticket management features for keeping a firm track of all customer grievances.
With a complaint management software, you can easily capture all customer complaints from multiple channels such as email, chat, web-forms, or help center.
Reduce customer complaints and ticket volume by creating a robust FAQ system or knowledge base. Empower customers by allowing them to find relevant help all by themselves.
Poor customer service is one of the top reasons for customer churn. For improved customer complaint management, handle all complaints with care and give them appropriate attention.
Efficient complaints management software enables you to automate manual yet important actions that are critical to your business process. Easily customize your workflows and enhance team productivity.
Capturing customer feedback is vital for improving the quality of your complaint management process. Share surveys, take necessary action and make customers feel their feedback is always valuable to your business.
If complaints are not resolved promptly, negative online reviews can spread like wildfire. With a complaints handling software, resolve issues well within time and delight customers.
Complaints can come from any direction. Our customer complaint management system offers multichannel capabilities to meet customers on their preferred channels. No matter if a customer registers a complaint via email, chat, or your help center, track all issues in one place. ProProfs Help Desk offers amazing collaboration features such as internal notes, parent-child ticketing, etc. to help your team resolve issues together.
Meeting customer complaints with positive responses and actioning improvements is crucial to any successful business. With ProProfs, you can chat with customers in real-time to understand their concerns better and offer personalized help. Create an extensive knowledge base or help center and reduce complaint ticket volume by up to 80%. Whether you work remotely or from the office, our customer complaint software can be accessed anytime, anywhere.
Automate every step of your team’s workflows with ProProfs Help Desk's automation capabilities. Automatically route tickets to agents who are most capable of handling them. Easily set alerts to keep agents updated and create SLAs to meet customer expectations. With our customer complaint management system, share automated surveys with customers and allow them to instantly rate their customer support experience.
ProProfs makes it easier for you to understand how well you are performing across multiple customer touch points. Easily track ratings for support tickets, chat, and help articles to improve your process. Use our complaints management system to spot bottlenecks and identify trends to improve customer retention. Share CSAT and NPS surveys with customers and measure the quality of their experience with your brand.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services