Customer Complaint Management System with AI
Effortlessly manage customer complaints & leave no room for error
- All complaints in one place
- Automate with chat & knowledgebase
- Smart automation rules
- Smart reports & analytics
Customer complaint management system allows you to gather all incoming customer complaints in a help desk dashboard. Your agents can easily assign, categorize, and resolve these complaints and ensure customers can have a seamless support experience. The tool offers robust ticket management features for keeping a firm track of all customer grievances.
With a complaint management software, you can easily capture all customer complaints from multiple channels such as email, chat, web-forms, or help center.
Reduce customer complaints and ticket volume by creating a robust FAQ system or knowledge base. Empower customers by allowing them to find relevant help all by themselves.
Poor customer service is one of the top reasons for customer churn. For improved customer complaint management, handle all complaints with care and give them appropriate attention.
Complaints can come from any direction. Our customer complaint management system offers multichannel capabilities to meet customers on their preferred channels. No matter if a customer registers a complaint via email, chat, or your help center, track all issues in one place. ProProfs Help Desk offers amazing collaboration features such as internal notes, parent-child ticketing, etc. to help your team resolve issues together.
Meeting customer complaints with positive responses and actioning improvements is crucial to any successful business. With ProProfs, you can chat with customers in real-time to understand their concerns better and offer personalized help. Create an extensive knowledge base or help center and reduce complaint ticket volume by up to 80%. Whether you work remotely or from the office, our customer complaint software can be accessed anytime, anywhere.
Automate every step of your team’s workflows with ProProfs Help Desk's automation capabilities. Automatically route tickets to agents who are most capable of handling them. Easily set alerts to keep agents updated and create SLAs to meet customer expectations. With our customer complaint management system, share automated surveys with customers and allow them to instantly rate their customer support experience.
ProProfs makes it easier for you to understand how well you are performing across multiple customer touch points. Easily track ratings for support tickets, chat, and help articles to improve your process. Use our complaints management system to spot bottlenecks and identify trends to improve customer retention. Share CSAT and NPS surveys with customers and measure the quality of their experience with your brand.
No need for heavy training or coding skills; start resolving customer concerns in minutes.
Access our customer complaint handling software anytime from any device- mobile, PC, or tablet.
ProProfs Help Desk is hosted on the leading cloud platform IBM for secure and stress-free operations.
Close tickets faster by quickly responding to frequently asked customer questions.
Give a professional touch to all your emails by creating custom email signatures.
Improve your customer experience with ProProfs Help Desk’s smart reports and analytics.