Customer Support

Popular Articles

15 Reasons Why Customer Service Is Important to Your Business

15 Reasons Why Customer Service Is Important to Your Business

The benefits and importance of customer service are aplenty and if you think you can count them on your fingertips, you might want to think again.  Whether it is about retaining your existing customers, resolving issues instantly with customer support software, or lowering attrition among your support team, excellent customer service can do wonders for...
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Different Customer Types: Issues & Solutions

Different Customer Types: Issues & Solutions

A good business sense demands you to treat every person as a customer, even if they are just window shopping or casually checking out products on your website. You should make them feel welcome, giving them enough attention so that they can at least feel inclined to spend some time at your marketplace. In your...
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Enhance Service Process with Customer Service Collaboration

Enhance Service Process with Customer Service Collaboration

Imagine a situation where your customers are leaving your business due to inefficient customer support. You get a clear indication that your customer support department lacks the resources to timely resolve customer queries.   Then it’s high time you make up for your inefficient customer support and enhance customer service. Train your operators and offer abundant...
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10 Ways Technology Will Affect the Future of Customer Service

10 Ways Technology Will Affect the Future of Customer Service

What’s your impression of good customer service?Most businesses do their best to serve their audience in the most effective way possible. The customers demand greater efficiency, so businesses compete to deliver it. According to Customers 2020: A Progress Report by Walker, consumers will consider customer service to be more important than product and pricing by...
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AOV vs. LTV: Why Customer Lifetime Value Matters

AOV vs. LTV: Why Customer Lifetime Value Matters

Bundling? Free shipping? Suggested items? All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand. But what about increasing the lifetime value of your customers? Focusing on increasing order...
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Why Do You Need to Rethink Your Customer’s Journey

Why Do You Need to Rethink Your Customer’s Journey

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It’s an abstract thing that helps you visualize how customers are converting. While innovative at the time the idea was introduced, the...
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How to Build a Customer Retention Strategy

How to Build a Customer Retention Strategy

Are you burning thousands of dollars in advertising your product to prospects? Are your marketing efforts falling face first? Are quality leads difficult to generate?   Well, it’s time to make a big ‘U-turn’ and look towards your most important business asset- your existing customers.  Existing customers drive your business forward one transaction at a time....
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6 Email Management Tips to Keep Your Inbox in Order in 2022

6 Email Management Tips to Keep Your Inbox in Order in 2022

Email is still a crucial channel to master if you want to be successful. Brands have been sending more emails than ever, and marketers consider emails to be among the most effective online communication channels. Email marketing expert Dela Quist states: To not have an email address is the digital equivalent of being homeless However,...
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5 Golden Rules for Customer-Centric Copywriting Your Support Reps Should Use

5 Golden Rules for Customer-Centric Copywriting Your Support Reps Should Use

Your company is the best in the business. You have world-class products because you buy from the best suppliers using top-notch materials. Everyone buys from you and your competitors cannot even come close in matching your quality and product range! Strangely, for some reason, you can’t increase your market share and move forward. Even though...
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