How to Communicate with Customers Effectively

How to Communicate with Customers Effectively

Effective communication lies at the heart of long-lasting customer relationships.  A single personalized message is powerful enough to make customers your life-long fans. On the other hand, a delayed response has the potential to make them turn to your business rivals.  With the current explosion in customer service channels, businesses are struggling to meet customer...
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Why Bug Reporting Software is Better than Email?

Why Bug Reporting Software is Better than Email?

Is a bug reporting software the next step in the evolution of customer service or an unnecessary tool that doesn’t need to replace the standard email inboxes?  The answers may vary here. People may have mixed opinions on bug reporting software and standard email inboxes. With the way things are going, emails will be obsolete...
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15 Help Desk Metrics to Improve Customer Support

15 Help Desk Metrics to Improve Customer Support

Did you know that 40% of service desk professionals fail to measure key business value metrics?  If you don’t know your numbers or don’t have the right data up your sleeves, can you really take long-term strategic decisions?   Remember whether you are a decade-old business or have newly formed your customer support department, you must...
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7 Reasons Your Business Should Start Using a Shared Inbox

7 Reasons Your Business Should Start Using a Shared Inbox

How many times have you lost your temper when contacting a customer support agent? Lost count, haven’t you? Well, according to recent studies, 75% of customers agree that it takes ages to connect with a live agent. The study also reported that a majority of Americans didn’t go through with an online purchase due to...
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How Tracking Customer Analytics & Experience Can Help Increase Sales

How Tracking Customer Analytics & Experience Can Help Increase Sales

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. It can impact your entire...
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