ProProfs Help Desk Software Blog

Top 10 LiveAgent Alternatives for 2024

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry. But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

What Is Customer Communication Management? [Benefits, Types & Tools]

Customers today have more options than ever to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share their experience on social media. As a result, it is all the more important to manage all inbound and outbound conversations using the best customer communication management...

35+ Best SaaS Tools Your Business Should Know About

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market. There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...

10 Best Solarwinds service desk alternatives for 2024

SolarWinds Service Desk has been around for quite some time, and I think it is indeed a powerful help desk solution. But if you are thinking about switching to a better SolarWinds Service Desk alternative, let me tell you one thing — you are not alone! While using the tool in the past, I often...

12 Best Customer Success Software to Boost Your ROI in 2024

In today’s fast-paced business world, customer satisfaction is a top priority. However, businesses often struggle to keep up with the ever-increasing demands of their customers. This is where customer success software comes in handy. These software solutions help businesses manage customer relationships, track customer behavior, and provide personalized customer support. In this blog post, I...

Customer Service vs. Customer Experience: Key Differences

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone. Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand. The quality of both customer success and customer experience can help you...

Help Scout vs ServiceNow: Which Help Desk Should You Choose?

As more and more businesses are looking to digitize their support process, the role of help desk tools has become quite quintessential. In your search for the best help desk software, you might come across a situation where you have to pick one between Help Scout vs ServiceNow. Yes! We know it is not an...

20 Best Customer Service Tips for Small Business

The best customer service tips you follow can determine whether customers return to your brand or reach out to your business rivals. Small business owners have a lot on their plates – endless product inquiries, tiny customer service budget, limited human resources, and so on. Amongst all these mountain-sized challenges, how do you delight and...

Help Scout vs Zendesk: Which Help Desk Should You Choose?

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner. However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...

12 Best Incident Management Software for Enhanced IT Support

I have always believed that incidents are like little leakages in a bucket. Sooner or later, they will empty your business. Hardrive crashes, security threats, software bugs, website downtimes, etc., are all critical incidents that can cripple your business’s productivity. While there is no way to undo incidents, you can always reduce their impact with...

Help Desk Blog Page

Popular Articles