How to Build Brand Loyalty by Improving the Customer Experience

How to Build Brand Loyalty by Improving the Customer Experience

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. It’s about the next time, every time. – Shep Hyken No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward,...
Read More
The E-commerce Guide: How to Tackle eCommerce Customer Pain Points

The E-commerce Guide: How to Tackle eCommerce Customer Pain Points

There is no magical pain relief spray to ease customer pain points. Every challenge needs your undivided attention. Period. Online transactions are going through the roof and beyond- In 2019, U.S. online retail sales amounted to 365.2 billion US dollars. This figure is expected to double in the next 5 years, making life difficult for...
Read More
Tips for Managing a Remote Customer Service Team

Tips for Managing a Remote Customer Service Team

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority. Why? To find an answer to this question let us shave a...
Read More
Pandemic Planning for Businesses: How to Cope up With COVID-19

Pandemic Planning for Businesses: How to Cope up With COVID-19

Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson, Founder- Virgin Group As the world gradually adapts to the current COVID-19 pandemic and more and more people move indoors to practice social distancing, businesses, globally, are...
Read More
Guide on Good Customer Service

Guide on Good Customer Service

“When you help others feel important, you help yourself feel important too.” – David J. Schwartz, Author, and Motivational Speaker That’s exactly what Lego did for a seven-year old Luka Apps who was devastated after losing his favorite toy – Ninjago. The boy wrote a heartfelt letter to the company saying: Well, the company was thrilled...
Read More
How to Create a Customer Oriented Culture

How to Create a Customer Oriented Culture

There is only one boss: the customer. He can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else. – Sam Walton This statement by Sam Walton is probably one of the best descriptions of the modern market conditions. It pretty much explains the value of customers and gives...
Read More
8 Strategies to Make Ticket Escalation Process More Effective

8 Strategies to Make Ticket Escalation Process More Effective

Resolving customer issues on the first contact is the ultimate aim of every organization. Failure to do so can cause customers to rate a company’s customer service as inadequate. This has implications – statistics show that most customers – 89% – start buying from competitors due to poor customer service experience according to a report by Oracle. ...
Read More
Issue Tracking Software: The What, Why, and How Explained

Issue Tracking Software: The What, Why, and How Explained

When customers buy a product or a service, there is always a chance that they would experience challenges while using them. The one obvious thing they will do when faced with such a situation is – reach out to your support staff and report the problems they are experiencing. Managing and tracking customer issues on...
Read More
Boost Business and Customer Loyalty With Multilingual Customer Service

Boost Business and Customer Loyalty With Multilingual Customer Service

It’s a very hot summer day, your refrigerator stops working. Or maybe something even worse happens in winters. Your radiator stops functioning on the coldest winter night. What is your instinct in such situations? Do you contact customer service vs. technical support? Let’s not get into the debate of which one is more apt in these...
Read More