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Popular Articles

7 Best Cloud-Based Ticketing Systems for Uninterrupted Service

7 Best Cloud-Based Ticketing Systems for Uninterrupted Service

Whenever I hear the term “cloud-based,” three things come to mind – 24/7 access, streamlined operations, and greater flexibility.  As more and more customer service teams embrace innovation, the demand for cloud-based ticketing systems is at an all-time high. If you, too, are looking to shift your help desk from the confines of office walls...
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10 Best Customer Service Email Management Software for 2024

10 Best Customer Service Email Management Software for 2024

“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.” – Donald Porter.  Managing customer emails can be tough. It’s like a never-ending task – the constant influx of inquiries, concerns, and feedback can quickly become overwhelming, leading to missed messages, delayed responses, and dissatisfied customers.  That’s where...
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Creating Unbreakable Bonds: 8 Tips to Build Customer Loyalty

Creating Unbreakable Bonds: 8 Tips to Build Customer Loyalty

As an entrepreneur, you can raise millions of dollars in investment rounds. But no amount of money will help you buy customer loyalty. You have to earn it!  Building customer loyalty can positively influence the profitability of your business, as loyal customers tend to spend more, provide positive feedback, and bring in new customers through...
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How to Build a High-Performance Customer Support Team

How to Build a High-Performance Customer Support Team

Building a customer support team isn’t as easy as Lego nor as intricate as Roman architecture. So what’s the secret sauce?  To build your dream support team, you need to have clarity around your vision, create a solid team structure, and hire people who believe in what you stand for.  But there is more to...
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Customer Service vs. Customer Support: What’s the Difference?

Customer Service vs. Customer Support: What’s the Difference?

Customer support vs. customer service is crucial battle businesses face in their quest for customer satisfaction. It’s no secret that they grapple with a multitude of pain points that can make or break their success. The art of addressing these challenges lies in understanding the crucial distinction between customer service and customer support.  While customer...
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10 Best Practices for Good Customer Service Delivery (With Examples)

10 Best Practices for Good Customer Service Delivery (With Examples)

Good customer service seems to be an endangered species in today’s business landscape.  Just take a quick scroll through social media, and you’ll find a barrage of complaints and frustrated customers airing their grievances. It’s no wonder that businesses are waking up to the realization that exceptional customer service is the key to survival. For...
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Top 10 Kayako Alternatives & Competitors for 2024

Top 10 Kayako Alternatives & Competitors for 2024

Are you seeking a customer support platform that goes beyond the limitations of Kayako? Are you looking for the best Kayako alternatives? Guess what? You’ve landed at the right place! Kayako has been a trusted name in the industry, providing help desk solutions to businesses worldwide. With this tool, you can enjoy powerful features like...
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Top 10 HappyFox Alternatives & Competitors for 2024

Top 10 HappyFox Alternatives & Competitors for 2024

Are you in search of a  HappyFox alternative? If yes, you’ve come to the right place.  HappyFox is a customer service tool that helps you bring order to your support process with a powerful ticketing system, a self-service knowledge base, and community forums. While HappyFox is a popular choice, you cannot afford to neglect the...
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The 10 Best Knowledge Base Software & Tools in 2024

The 10 Best Knowledge Base Software & Tools in 2024

What Is Knowledge Base Software? Knowledge base software is a powerful tool that helps you build self-service platforms like an online knowledge base, documentation, help centers, and manuals. You can use it to store and manage a centralized information repository that helps people learn faster and solve problems on their own. The best part about this...
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