Customer Support

Popular Articles

Delegating Incoming Emails: Steps & Best Practices

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life?  If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem.  Gaining control of your inbox can seem like...
Read More
10 Best Practices for Help Desk Reporting

10 Best Practices for Help Desk Reporting

Thanks to technology, customer service is now a measurable process. From monitoring your daily ticket volumes to tracking the time spent responding to customer issues – your business has access to all the data you might need.  But with so many data points at your fingertips, how do you make sense of it all?  By...
Read More
10 Best Complaint Management Software for 2022

10 Best Complaint Management Software for 2022

When someone complains about their experience with your business, do you take notice or sweep it under the carpet? While customer grievances are inevitable, how you manage them can be the difference between repeat buyers and churning customers.  Good news – there is a tool to automate this whole process!  The best complaint management software...
Read More
What is Google Collaborative Inbox? Pros, Cons, and Alternatives

What is Google Collaborative Inbox? Pros, Cons, and Alternatives

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams.  As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc.  But is Google...
Read More
10 Post-Purchase Customer Experience Tips with Real Examples

10 Post-Purchase Customer Experience Tips with Real Examples

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done?  Not even close!  The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...
Read More
Top 10 LiveAgent Alternatives for 2022

Top 10 LiveAgent Alternatives for 2022

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry.  But not everyone is ecstatic with this tool. In fact, most of them are searching for the...
Read More
Customer Communication Management Guide: Everything You Need to Know

Customer Communication Management Guide: Everything You Need to Know

We all know that customers do not buy your products, they buy experiences. And you need proper customer communication management to deliver exceptional and personalized experiences.  In today’s hyper-connected world, customers have more options to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share...
Read More
35+ Best SaaS Tools Your Business Should Know About

35+ Best SaaS Tools Your Business Should Know About

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market.  There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...
Read More
Top 10 Alternatives to Solarwinds Service Desk

Top 10 Alternatives to Solarwinds Service Desk

Solarwinds Service Desk has been around the block for quite some time and is indeed a powerful tool.  But if you are having thoughts about switching to a better Solarwinds Service Desk alternative, you are not alone. A lot of users have complained about its outdated interface, lack of customization options, unreliable customer support, and...
Read More