ProProfs Help Desk Software Blog

How to Track Customer Requests: Tips & Best Practices

Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right? This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...

10 Best Practices for Effective Internal Communications

Twenty years ago, if a manager had said the words, “let’s work on internal communication,” there is a high chance the concept would have been met with a blank stare. However, modern-day entrepreneurs and leaders are actively searching for internal communication best practices as it has become as important as external communication with customers. But...

How to Speed up Ticket Response Time with Help Desk Software

Advancements in digital technology and automation capabilities have created a new consumer breed: The NOW customer. Such customers expect instant solutions to their problems no matter how or when they contact your business. So how do you delight this new breed of customers and grow your business? The answer lies in improving your ticket response...

10 Tips to Build a High-Performance Customer Success Team

When the product team has built the best product, and the sales team has surpassed its targets, it is the customer success team that ensures customers stay loyal and continue buying. Remember how you got a call from a customer success agent who introduced you to the product, answered all your questions, and encouraged you...

10 Best Ecommerce Help Desk Software to Support Online Shoppers

Are customers leaving your site without making a purchase? Is your inbox flooded with return and refund requests? Do visitors have no idea how to reach your support team? If you face any of these challenges, you might want to get your hands on the best eCommerce help desk software. The right help desk tool...

Top 10 Gorgias Alternatives & Competitors for 2023

Are you wondering if Gorgias is worth your time and money? Do you wish to know which Gorgias alternatives can work best for your team? Stay tuned, for you will surely have your answer. Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this...

Zoho Desk vs Zendesk: Which Help Desk Should You Choose?

In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience. Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make. Zoho...

17 Best SaaS Help Desk Software to Retain Subscribers in 2023

Acquiring customers is one thing, and keeping them is another. And who knows this better than SaaS business owners who are heavily dependent on recurring subscriptions? But when customers are always complaining about bugs or inquiring about subscription prices, how do you resolve their issues in time and make them buy again? The answer lies...

What Is MSP Ticketing System? Definition, Benefits & Tools

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars. If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...

What Is Help Desk Automation? 6 Tools & Automation Ideas for 2023

Help desk automation, if done successfully, can improve the experience for all – customers, support agents, and business executives. But automation is no longer about the IVR menus we interacted with to know the status of our appointments. A lot has changed. A lot! Automated help desk software can help you automate a dozen tasks,...

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