Customer Support

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ITIL Best Practices for a Better Customer Experience

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation!  The ITIL best practice framework can help you...
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Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high.  Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point,...
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Top 10 Hiver Alternatives for 2022

Top 10 Hiver Alternatives for 2022

Are you looking for an Hiver alternative to improve customer service? Well, your search ends right here!  Hiver is an easy-to-use and affordable help desk tool that can help you get started quickly. It can work right inside your Gmail inbox and offers an interface that your team will already be familiar with. But there...
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10 New Customer Welcome Email Templates

10 New Customer Welcome Email Templates

Making your customers feel welcome is an important component of a positive customer experience. After all, every new customer wants to be the center of your attention.  To welcome your customers with a bang, you don’t have to blow horns.  Sometimes, a new customer welcome email template can do the job perfectly.  With a well-designed...
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20 Ways to Improve Customer Support and Delight Customers

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers.  Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...
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Omnichannel Retail: Ultimate Guide To Retail in 2022

Omnichannel Retail: Ultimate Guide To Retail in 2022

Here’s a question for you: how are you staying relevant in the 21st century? You might say “social media” or “TikTok.” But while these are excellent platforms to use, they aren’t your only option.  Enter omnichannel retailing. Leveraging omnichannel retail allows you to develop a unique understanding of your customers, move seamlessly between sales channels,...
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What is Automated Customer Service & Why it is Important

What is Automated Customer Service & Why it is Important

When you automate customer service, you put an end to manual processes, human errors, and unhappy customers. In fact, you put your support team in a better position to handle more complaints, offer speedy resolutions, and delight customers.  “Has old-fashioned customer service gone straight out the window? Modern-day customer service does not simply mean treating...
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15 Best Sales Email Templates to Generate Maximum Leads

15 Best Sales Email Templates to Generate Maximum Leads

Are you looking to grab the attention of prospects and customers using sales email templates? When you spend hours crafting your magical sales emails and customers don’t open them, all your efforts go down the drain. So how do you draft killer emails that offer the highest open rate? Well, ready-to-use sales email templates can...
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10 Basic Help Desk Mistakes (And How to Avoid Them)

10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again?  When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...
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Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...
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