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What is a Help Desk Ticketing System?

A help desk ticketing system captures all your incoming support requests from multiple channels and ensures they land up in your help desk dashboard. No matter if a customer reaches out to your business via live chat, email, or simply registers a complaint through your help center, the support ticket system allows you to keep a firm track of all customer communications.

With the right ticketing software, you can automatically log tickets, route them to relevant agents, allow agents to access necessary information, and simplify customer interactions.

Help Desk Ticketing System

Track Complete Ticket Lifecycle

Stay on top of every customer communication

With our ticketing system software, every incoming customer conversation is registered as a unique ticket such that no issue is ever lost. Assign tickets, track progress, resolve issues, and close tickets- all from a shared dashboard. Always know who is working on which ticket and avoid sharing multiple responses to the same email. Prioritize tickets that need immediate attention and avoid wasting time scanning through the queue for urgent requests.

  • Track every customer request
  • Manage tickets from a shared dashboard
  • See who is working on what

Automate Your Ticketing System

Let an automated workflow do the job for you

Manually managing your support ticket system is a thing of the past. ProProfs Help Desk ticketing system allows you to create predefined workflows to automatically route tickets to relevant agents or departments and resolve an issue in no time. Set agent roles and permissions to determine an agent's level of access to the tool and enhance work efficiency. Stay on top of your game with the help of automated security updates, backups, alerts, as well as notifications.

  • Automated ticket assignment
  • Set agent roles & permissions
  • Automated security updates, backups, alerts

Provide Multi-Channel Support

Offer 360° support; ticketing, chat, knowledge base, surveys & more

Our customer service ticketing system magically combines the power of ticketing, chat, knowledge base, and survey for a delightful customer experience. With a user-friendly interface and rich content support, you can create a self-service knowledge base that allows your customers to support themselves. With our live chat plugin, you can resolve tickets instantly and assist customers in seconds, not hours. Share CSAT and NPS surveys to paint a clear picture of your brand perception.

  • Reduce tickets with a Knowledge Base
  • Resolve tickets instantly via Live Chat
  • Share CSAT, NPS surveys

Get Detailed Insights With Smart Reports

Capture data that holds the key to delighting customers

With our online help desk ticketing system, you can gain an all-round view of your customer support operation. Access real-time reports and analytics and measure individual as well as team performance against key SLAs. With the help of graphical representations and insightful data, easily track ratings for tickets and chats. Capture customer feedback and dig deeper to discover means to enhance your customer service process.

  • Measure performance against SLAs
  • Track ratings for tickets & chats
  • Improve & grow with customer feedback

Bring Teams in Absolute Sync with ProProfs Ticketing System

For your customer service team, nothing is scarier than a huge pile of unresolved tickets due to lack of sync within teams. Make collaboration a cakewalk and tracking support tickets a breeze. With our intuitive and user-friendly tool, you can keep all these challenges at bay. No matter if a customer registers an issue via email, chat, or your help center, the right solution is just minutes away. With graphical reporting capabilities, a single glance at your ticketing system, and you will know what you need to tackle next. ProProfs Help Desk makes your customer service future-ready.

Proprofs Ticketing System

Take Your Customer Experience to the Next Level

Take Your Customer Experience to the Next Level

In a world where your customers are being touched by hundreds of brands every day, how can you build long-lasting relationships? Reliable and personalized support experiences can be the key.

ProProfs Help Desk arms your team with all the tools and features they need to resolve tickets together. When you meet your SLAs and solve problems at lightning-fast speeds, you can nurture meaningful customer relationships. With a seamless ticketing workflow, you can communicate with customers in real-time and keep them updated about their ticket progress.

Always Stay in Context

Customers want you to know their problems inside-out. ProProfs Help Desk equips your team with all the relevant information they need to solve problems faster. From customer communication history to internal notes by other agents- take a data-driven approach to delight your customers. Simply make your agents understand the why, what, and how of an issue and empower them to put a million-dollar smile on your customers’ faces.

Always Stay in Context

Tailored to Your Needs

Email Ticketing

Convert innumerable customer emails into unique tickets and organize them in a single dashboard.

Shared Inbox

Bring all your customer-facing inboxes together and never miss out on an incoming customer request again.

IT Help Desk

Track and resolve all your IT support requests to deliver delightful employee and customer experiences.

ProProfs Service Desk Offers Everything You Need

Transform your support services with our easy-to-use ticketing system

  • Track Tickets Track Tickets

    Never lose a ticket again, always know who is working on what.

  • Prioritize Tickets Prioritize Tickets

    Make sure the most critical tickets get solved first.

  • Solve Tickets Solve Tickets

    Canned responses & knowledge base make it easy to solve tickets.

  • Share Knowledge Share Knowledge

    Customers love self-service knowledge base resources.

  • Instant Support Instant Support

    Allow customers to chat with you right on your website.

  • Train Agents & Customers Train Agents & Customers

    Train customers & agents with online training courses.

  • Simple & Easy Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    View & access support tools on laptops, tablets or smartphones.

  • Scalable Scalable

    A robust solution that can scale with you as your business grows.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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