ProProfs Help Desk Software Blog

10 Benefits of Help Desk Software & Ticketing System

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available. But can you really care for your customers when your agents have no idea how...

10 Important Customer Satisfaction Metrics to Target in 2024

Have you ever heard any business say that customer satisfaction is not important to them? Probably not! A lot of contemporary businesses assume the importance of customer satisfaction but get clueless when you ask them a single question, “So how do you measure customer satisfaction?” If you are also sailing on the same boat and...

Top 10 Vision Helpdesk Alternatives & Competitors 2024

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option. Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...

Voice of Customer: How to Boost Your Business With VoC Data

Do you wonder why some customers stick with you for years, while others leave you midway? Well, customers are giving you hints all along. In fact, 56% of consumers around the globe believe that companies need to take necessary action on the feedback provided by them. Your customers have a lot to say. The only...

What is a Customer Support Funnel and How to Build One

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service? For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...

The Top 10 WOW Customer Service Stories of 2024

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice. Even after millions...

10 Types of Customer Service for Always Staying Connected With Customers

At some point in time, we all have contacted a business for help. While your parents or grandparents might have relied solely on phone or email support, Generation Z loves to explore different types of customer service channels such as social media, live chat, video support, and more. The modern customer service landscape is not...

The 15 Best ITSM Tools & Software for Efficient IT Support

Right from daily-use office printers to complicated IT servers — modern organizations are heavily dependent on IT services. No wonder a majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem, enhance employee productivity, reduce IT risks, and improve the end-user experience. But here comes a challenge. A...

Ten Tips to Motivate Your Customer Support Team

Since the outbreak of the COVID-19 pandemic, customer service managers, as well as employees worldwide are grappling with challenges such as remote working, communication barriers, and most importantly – lack of motivation. Are your employees slacking off? Has team productivity gone down the drain? Lack of customer service motivation is doing more harm to your...

Understanding Customer Value & 7 Strategies to Create it

Businesses are expected to be pragmatic, self-centered entities that should only look for profits. But in the coming years, the wheat will be separated from the chaff. Businesses that are driven by profits alone will fail. In contrast, businesses that create value for customers throughout their journey will win the race. Modern customers are no...

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