Help Desk Blog Page

Technical jargon has always been a nightmare even for technical experts, let alone entrepreneurs.  In order to prepare a robust support strategy, you need to clearly define the roles and functions of your teams as well as processes. However, a real problem begins when your business starts using two different terms such as help desk...

Customer service teams share one common goal- to delight every single customer that needs assistance.  But can you really inch closer to this goal when your ticket backlog runs in hundreds or thousands?  It has become common for businesses to complain about a sluggish support process, overworked agents, skyrocketing response times, complaining customers, and a...

Anyone new to the customer service landscape knows that getting a firm grip on hundreds of terms and abbreviations can be quite challenging.  Do help desk terms seem like an alien language?  To save you from the trouble of going to Google for every new term and help you better run your help desk software,...

In order to leap forward, modern businesses need the right blend of technology and people.  When we talk about customer service, lately, there has been a laser-sharp focus on help desk software. However, despite its state of the art benefits, customer service managers are struggling to keep pace.  Flawless help desk management should not be...

If you think the answer to meeting the ever-growing customer expectations is limited to a low price or a fantastic product, think again. Customer service has become a key player when it comes to offering a wholesome experience to customers. Within the last decade, how businesses assist their customers has undergone a complete revolution.  From...

Every business out there is on a spree to improve customer service. Most of them have even ingrained the popular adage-  “A satisfied customer is the best business strategy of all”.  But what’s the reason behind this sudden spotlight on ‘the customer’?  In today’s digital age where a competitor is just a click away, a...

“Let’s go shopping!” Just a decade ago, when someone said these three magical words, they usually had plans to go out. They wandered in and out of every retail store, tried and tested new products, and returned home with tired eyes and a dozen shopping bags. Today, you can do the same thing while you...

Your help desk software is the heart of your customer service operations.  It is the platform for engaging with end-users and is the face of your customer service team. But despite all this, why is it that you are not able to operate at peak efficiency?  A broken help desk workflow can be the reason.  ...

When you are a small startup, manually tracking the work of your small customer service team is still doable. But, what happens when your team grows and hundreds of customers come running in with their problems? Managing your service desk software manually is not only cumbersome and time-consuming but can also bring human errors into...