Help Desk Blog Page

Meeting user expectations and resolving their concerns in real-time should be the top goal of every business.  A service desk software can act as a bridge between your support agents and your numerous employees, customers, or other stakeholders who demand round-the-clock assistance.  A good service desk improves customer satisfaction by allowing you to deliver services...

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone.  Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand.  The quality of both customer success and customer experience can help you...

As more and more businesses are looking to digitize their support process, the role of help desk tools has become quite quintessential.  In your search for the best help desk software, you might come across a situation where you have to pick one between Help Scout vs ServiceNow. Yes! We know it is not an...

The best customer service tips you follow can determine whether customers return to your brand or reach out to your business rivals.  Small business owners have a lot on their plates – endless product inquiries, tiny customer service budget, limited human resources, and so on. Amongst all these mountain-sized challenges, how do you delight and...

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner.  However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...

There is a lot of “hoo-ha” around Spiceworks – the free IT ticketing system. But why are so many businesses like you searching for the best Spiceworks alternatives?  “Well, although Spiceworks is free of cost, it comes with its own set of limitations. Whether it is forceful advertisements or an outdated interface, there are many...

From high-tech companies to small startups, a lot of businesses are looking for the best incident management software. What could be the possible reason?  Well, incidents are like a bug infestation, they just won’t go away on their own. No wonder incident management has become a critical part of every modern organization and can dictate...

SysAid is one of the most popular service desk platforms available on the market today. But if you have landed on this blog, chances are that you are already on the hunt for the best SysAid alternative. Don’t worry, you are not the first person to do so, and definitely not the last.  While SysAid...

In the last couple of years, the demand for client portal software has skyrocketed. But do you really need one?  Let’s call a spade a spade – client demands are endless. They will always have an infinite number of questions, inquiries, and requests. The result? They become overdependent on your support team.  With the best...