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What Is Help Desk Automation? 6 Tools & Automation Ideas for 2024

What Is Help Desk Automation? 6 Tools & Automation Ideas for 2024

Help desk automation, if done successfully, can improve the experience for all – customers, support agents, and business executives. But automation is no longer about the IVR menus we interacted with to know the status of our appointments.  A lot has changed. A lot!  Automated help desk software can help you automate a dozen tasks,...
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10 Surefire Ways to Improve Customer Experience With Help Desk

10 Surefire Ways to Improve Customer Experience With Help Desk

“Customer experience is the next competitive battleground.” – Jerry Gregoire, CIO at Dell  Whether it’s an up-and-coming business venture or a well-established enterprise, one thing that all of them are fighting tooth and nail for is delivering seamless customer experiences.  Businesses do everything in their power to engage customers and provide a satisfactory experience. However,...
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How to Build an Effective Complaint Management Strategy

How to Build an Effective Complaint Management Strategy

Things break, employees lose their cool, and products never reach on time – leading to thousands of customer complaints.  When dealing with angry and complaining customers, agents have to walk on eggshells. A single mistake, and you can lose them forever. So what can you do to bring the smile back on your customers’ faces? ...
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10 Templates to Write the Best Apology Emails to Customers

10 Templates to Write the Best Apology Emails to Customers

“We are sorry!” These three golden words can probably save a customer relationship. But in most cases, they are simply not enough. How do you ensure your apology travels from your email and reaches straight to the customer’s heart?  Writing apology emails to customers is a popular practice when something goes wrong. But most businesses...
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Top 10 Ticketing System Best Practices & Tips

Top 10 Ticketing System Best Practices & Tips

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect.  No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control.  With...
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Top 10 ServiceNow Alternatives & Competitors in 2024

Top 10 ServiceNow Alternatives & Competitors in 2024

Are you searching for top rated ServiceNow alternatives? You have come to the right place.  ServiceNow is a popular ITSM tool that is used by businesses across the globe to track IT incidents, requests, problems, and assets. With this tool on board, you can expect powerful features such as incident management, virtual agents, knowledge management,...
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Support, Engage & Retain Employees With HR Help Desk Software

Support, Engage & Retain Employees With HR Help Desk Software

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support.  Supporting tens or hundreds of employees is not easy.  For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...
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16 Best Help Desk Ticketing System + Tools in 2024 : Top Software List Comparison Guide

16 Best Help Desk Ticketing System + Tools in 2024 : Top Software List Comparison Guide

The best help desk ticketing system can help you blend empathetic human support with powerful automation technology. With the right ticketing system, you can convert customer requests into unique tickets, track their complete lifecycle, automate repetitive tasks, and encourage self-service to enhance the support experience.  Let’s say your customer service heroes are great at personalizing...
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How to Manage an Internal Help Desk for Productive Employees

How to Manage an Internal Help Desk for Productive Employees

Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone.  With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...
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8 Ways Artificial Intelligence Can Improve Help Desk Management

8 Ways Artificial Intelligence Can Improve Help Desk Management

Is your help desk team looking to achieve more with less? If you answered yes, you have probably considered Artificial Intelligence (AI) as a solution.  As more and more customers demand assistance that is highly personalized, easily navigable and provides quick resolution, businesses are showing keen interest in learning how AI improves help desk management. ...
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