Help Desk Software › Internal Help Desk
A well-designed internal ticketing system can help your business be organized, effective, and stay on top of innumerable internal requests. Using the right internal help desk software you can convert support issues into tickets. Each ticket can be assigned to a team member and tracked till resolution. Effortlessly manage the ticket lifecycle, from capturing to offering solutions.
Easily manage your internal support accounts (admin@, hr@, IT@, etc.) from a shared dashboard. Your support staff can effortlessly assign tickets to relevant departments such that no internal issue or request slips through the cracks. With our easy-to-use internal help desk, you can add internal notes or comments to ensure everyone is on the same page. Your team members can leverage canned responses and resolve common internal requests in minutes.
Create an internal knowledge base full of FAQs, self-help articles, or how-to videos and reduce support tickets by up to 80%. With our live chat software, your support staff will be empowered to share the perfect solutions in real-time. To dive deep into employee pain points, simply share forms, NPS, or employee satisfaction surveys. With ProProfs Help Desk, you can finally offer a 360-degree support experience that leads to happier employees and seamless internal operations.
Leverage our AI-based ticket assignment to automatically assign tickets to relevant individuals or teams. With an automated workflow, it is easy to track who is working on what and monitor the progress of every ticket. To further organize your workflow, you can add existing labels to tickets or simply create a new one. With our internal help desk for employees, you can set the priority for tickets as high, medium, or low and ensure urgent tickets never remain far from your eyes.
ProProfs internal ticketing tool offers in-depth reports that allow you to understand ticket trends and offer better, faster support. You can use timesheets to track the average ticket resolution time and compare the number of closed tickets in relation to open ones. Share surveys once a ticket has been resolved and analyze rated tickets to measure performance against key SLAs. With our internal ticketing software, keeping track of individual and team performance is a breeze.
Take complete control over all IT support issues and streamline your IT operations.
Leverage our flexible help desk that can quickly adapt to your growing business needs.
Easily manage all customer issues/requests and offer delightful support experiences.
Never lose a ticket again, always know who is working on what.
Make sure the most critical tickets get solved first.
Canned responses & knowledge base make it easy to solve tickets.
Customers love self-service knowledge base resources.
Allow customers to chat with you right on your website.
Train customers & agents with online training courses.
Here are some top benefits of adopting an internal ticketing system:
With an internal service desk, your employees can raise a ticket whenever they encounter an issue. This ticket is routed to the relevant support staff or department for a quick resolution. For instance, an employee who has encountered a software issue, can raise a ticket with the IT department and wait for them to offer the best solution.
With ProProfs, you can build your help desk in 5 easy steps and get started in minutes.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services