ProProfs Editorial Team

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ProProfs Editorial Team

Help desk & customer support specialists |

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

12 Sales Follow-Up Email Templates to Turn Silences Into Sales

Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative?  After the first contact with a prospect, they may not be fully convinced to buy your product or service. This is where sales follow-up emails can help reignite their interests and push them...
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10 Email Management Software for Higher Productivity & Happier Customers

Whether you wish to attach bigger files to your emails or simply want a clutter-free inbox, the right email management software is all you need.  Over the last six years, I’ve used multiple tools – from powerful automation platforms to intuitive organization systems, to boost my work productivity, keep my inbox feeling fresh, and connect...
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What Is ITSM? A Complete Guide for 2024

If you think ITSM (IT Service Management) is just about technology management, you may want to think again.  Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers.  Whether you’re new to this term and wondering “What is ITSM?” or looking to...
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The Complete Guide to Help Desk Migration in 2024

In today’s rapidly evolving customer service landscape, help desk migration can be both a daunting and rewarding endeavor. But what exactly does it mean?  Help desk migration involves the transfer of data and workflows from one help desk system to another. Imagine it as moving from one house to another, ensuring that every item, big...
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10 Best Omnichannel Customer Support Software for 2024

Every customer is different — while one may wish to raise a complaint via email, another would prefer an instant solution via live chat.  Amidst such chaos, omnichannel customer support software proved to be a silver bullet for my support team, helping us seamlessly bring conversations from multiple channels into one place.  In this blog,...
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Customer Service Cover Letter Examples to Land the Perfect Job

To secure that dream job in customer service, you need a well-curated customer service cover letter that showcases your enthusiasm for the role and highlights relevant skills.  Don’t know where to start?  Read this blog to discover our expert-written cover letter examples and explore some best practices you can keep in mind to stand out...
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5 Customer Success Plan Templates That Work Like a Charm

Whether you wish to build the next tallest skyscraper or make the most of your customer success efforts – all great things start with a great plan!  The right customer success plan outlines how your team plans to deliver value, satisfaction, and loyalty to your customers. It also helps you align your products and services...
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ProProfs Help Desk vs. Kayako: 9 Tests to Decide Which One Is Better

To help you select the best option between ProProfs Help Desk and Kayako, I’ve conducted a comprehensive comparison of these leading help desk platforms. I’ve compared these tools from head to toe on various parameters ranging from UI to pricing. Which platform enhances customer experience without compromising on quality, efficiency, and user satisfaction? Let’s find...
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ProProfs Help Desk vs. Freshdesk: Which Is the Help Desk King?

To assist you in making the optimal choice between ProProfs Help Desk and Freshdesk, I’ve thoroughly compared these top-notch help desk platforms across various parameters – covering everything from UI to reporting.  Which one helps you boost customer experience without compromising on quality, efficiency and user satisfaction? Let’s discover that together! ProProfs Help Desk vs....
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ProProfs Help Desk vs. Kustomer: 9 Tests to Decide Which One’s Better

A common question among help desk users is – which one to choose between ProProfs Help Desk vs. Kustomer? If you’re unsure, I’m here to assist. I’ve evaluated both these help desk systems on several aspects – from user interface and reporting features to total cost. Let’s find out which tool comes out on top!...
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