ProProfs Editorial Team

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ProProfs Editorial Team

Help desk & customer support specialists |

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Last modified: July 23, 2024

10 Best Free Customer Service Software in 2024

They say all good things in life are free. But then, why are the best customer service tools so expensive?  Well, they don’t always have to be. Some powerful yet free customer service software options are available on the market that can get your team up and running for zero dollars.  Whether you’re a small...
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Last modified: July 23, 2024

10 Best Free Email Management Software in 2024

From important customer communications to endless promotional offers—our inboxes are flooded with emails.  While managing email communications is crucial for any business, finding the right tools without breaking the bank can be challenging.  Fortunately, several free email management software solutions are available that do not compromise power or functionality. In this blog, I’ll share 10...
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Last modified: July 12, 2024

What Is Customer Support? [Tips, Strategies & Tools For Success]

Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected.  That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business?  For years,...
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Last modified: July 5, 2024

8 Best HubSpot Service Hub Alternatives for 2024

With its robust features and integrations, HubSpot Service Hub has been a staple for many businesses looking to enhance their customer service operations.  However, not every team’s needs align perfectly with what it offers, and the search for the right HubSpot alternative never truly ends.  As someone who has been there, I’ll share some top...
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Last modified: July 23, 2024

13 Best Help Desk Ticketing System Software + Tools in 2024 [With Pros & Cons]

Modern support teams know that customer complaints or requests cannot be managed on sticky notes or spreadsheets.  This is where I feel a help desk ticketing system has become the backbone of effective customer service operations, helping agents centralize issues, track tickets, and automate repetitive tasks.  Whether you are a support manager or an agent...
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Last modified: July 25, 2024

15 Best E-Commerce Tools to Grow Your Online Business in 2024

If you are an e-commerce entrepreneur, I understand you have a lot on your plate – you may constantly be worried about rising competition, poor customer service, failing marketing tactics, and so on.  But don’t worry; there is light at the end of the tunnel. The good news is that the best eCommerce tools are...
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Last modified: July 5, 2024

AI in Customer Service: 10 Ways to Use (& Examples)

Have you ever wondered what’s behind the curtain of modern, seamless customer service?  It’s not magic, it’s AI!  By integrating AI in customer service, businesses can provide more efficient and personalized interactions. Gone are the days when AI was merely a vision of the future; today, it’s the reality enhancing our daily experiences. From mind-reading...
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Last modified: June 13, 2024

8 Team Email Management Software for 2024

Over the years, I’ve drafted thousands of emails. But do you know which ones made the most impact on my customers? Those that stemmed from team collaboration.  Email has shifted from a solo effort to a team relay. Thanks to team email management software, multiple team members can access, prioritize, and respond to emails without...
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Last modified: June 26, 2024

8 Best Spiceworks Alternatives for 2024

There is a lot of buzz around Spiceworks – the “free” IT ticketing system.  But, despite Spicework’s free pricing policy, if you are tired of forceful advertisements or simply want a tool with reliable support, I have some amazing options for you.  After extensive research and analysis, I have compiled a list of 8 Spiceworks...
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Last modified: July 5, 2024

Top 5 Email Automation Software to Streamline Your Communications in 2024

Email management can soon turn into a headache when you have an overflowing inbox.  Thanks to email automation software, I can automatically assign emails to team members, share automated responses, and organize my inbox with labels and statuses.  Whether you are a sales, customer service, or marketing professional, I have listed the top 5 email...
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