ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

10 Best Help Desk Software for Healthcare in 2026 (Ranked & Reviewed)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 1 Sep, 2026

I’ve spent the last few weeks testing, comparing, and reading real user reviews of the top help desk tools built for (or adapted for) healthcare teams. A recent study by Fixify in 2026 found that healthcare support desks have the highest “productivity-blocking” ticket rate of any industry, at 35.3%, which basically means more of your...

The Only Helpdesk Buying Checklist You Will Need in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 27 Aug, 2026

Buying support software should be simple. Somehow, it never is. You start with a Google search, end up on six pricing pages, and forty-five minutes later you are still not sure if you need a help desk, a “shared inbox,” or the CRM your sales team keeps mentioning in meetings. Vendors do not make it...

How to Calculate CSAT Score: The Formula, Examples & Tips That Actually Work

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 27 Aug, 2026

If you’ve ever closed a support ticket and wondered whether the customer actually walked away happy, that’s exactly what CSAT is built to answer. It’s one of the simplest metrics in customer support, but a lot of teams still get the math wrong or track it inconsistently, which makes the number useless for decision-making. This...

10 Best Deskpro Alternatives & Competitors in 2026 (Tested & Ranked)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 6 Aug, 2026

I go looking for Deskpro alternatives every time a support team tells me the same story: the tool works fine, but something about it, the price, the AI, the admin panel, just isn’t keeping up with how the team actually works day to day. I’ve set up Deskpro for small teams, compared it against a...

10 Best SupportBee Alternatives & Competitors in 2026 (Tested & Ranked)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 6 Aug, 2026

I’ve spent the better part of this year moving small support teams off SupportBee and onto something that fits where they’ve grown to. Some wanted a lower bill. Some wanted live chat. A few just wanted an AI agent that could draft a reply before they even opened the ticket. SupportBee does one thing well....

9 Best HelpSpot Alternatives & Competitors in 2026 (Tested & Ranked)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Jul, 2026

I go looking for HelpSpot alternatives every time a support team tells me the same thing: they’re paying $29 an agent every month, and it still feels like using email from 2015. I’ve set up HelpSpot for small teams, used it myself, and helped teams move off it more times than I can count. So...

Help Desk ROI: The Formula, Metrics & Full Guide

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Jul, 2026

Help desk ROI measures the financial return a company gets from its help desk software compared to what it spends on it. It’s calculated by comparing the value gained (time saved, tickets resolved, agents freed up) against the total cost of the tool. A positive ROI means the software pays for itself. Help desk ROI...

7 Best SupportPal Alternatives & Competitors in 2026 (Compared)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

If you’re comparing SupportPal alternatives, you’re probably running into one of two walls: the self-hosted setup is starting to feel like a part-time job, or you want AI baked into your ticketing system instead of bolted on later. Either way, you’re in the right place. SupportPal does a good job as a flat-rate, self-hosted help...

10 Best Free Ticketing Systems in 2026 (Only Free Plans Included)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 3 Aug, 2026

Almost every second day, a business owner asks me this: “Can we get started with a solid ticketing system without spending a dime?” The answer, thankfully, is yes, and there are plenty of free ticketing systems available than ever. But here’s the thing: not all free ticketing systems are created equal. Some offer genuinely useful...

Internal and External Customer Service: Key Differences, Best Practices & How to Manage Both

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 10 Aug, 2026

I’ve spent over a decade helping companies fix their customer service operations, and here’s the pattern I keep seeing: when it comes to internal and external customer service, businesses that consistently fail their external customers almost always have a broken internal service culture first. The clearest example? A SaaS company I worked with had skilled...