Muskan Ghai

Author

Muskan Ghai

Author & Editor at ProProfs |

Muskan Ghai specializes in help desk ticketing, task management, and business analytics. Her insightful writing illuminates these topics, inspiring strategic thinking. Her Zoology Honours degree from Gargi University of Delhi, uniquely enhances her analytical prowess, enabling her to offer clear and impactful insights to her audience.

Articles by Muskan Ghai

What Is Email Management? 15 Effective Tips for Email Success in 2024

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by Updated: 21 Feb, 2025
Ask any working professional for email management tips, and they will give you a long list. Ask them how much time they are still spending on email, and you will likely hear – “A lot! Most of our day.” Isn’t it surprising? Without proper management, your email can quickly spiral into a relentless stream of...
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CRM vs Ticketing System: How Are They Different?

Written by , Author & Editor at ProProfs Updated: 23 Feb, 2025
In this battle of CRM vs ticketing system, which tool deserves your attention?  If you prepare a list of the most popular tools used by modern organizations, you will likely find CRM and help desk ticketing systems in the top five.  A CRM is primarily used by sales and marketing teams to access customer data...
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30 Customer Service Email Templates to Win for Lightning-Fast Support in 2025

Written by , Author & Editor at ProProfs Updated: 2 Jul, 2025
I’ve run a few businesses now, and if there’s one thing I’ve learned, it’s that solid customer service isn’t optional—it’s how you build trust and keep people coming back.  But when the emails start piling up (and they always do), it can be challenging to respond quickly while still sounding human.  That’s why I started...
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