Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

16 Best Help Desk Ticketing Systems for 2023

The best help desk ticketing system can help you blend empathetic human support with powerful automation technology. With the right ticketing system, you can convert customer requests into unique tickets, track their complete lifecycle, automate repetitive tasks, and encourage self-service to enhance the support experience.  Let’s say your customer service heroes are great at personalizing...
Read More

What is Help Desk? Benefits, Types & Examples (Guide)

“What Is helpdesk? What are the must-have features? What are some advantages & disadvantages?” These are some of the top questions bubbling into the minds of customer service professionals and entrepreneurs who are new to this tool. If you, too, are on the journey of discovering help desk software and expanding your knowledge, we are...
Read More

The Ultimate Guide to Customer Acquisition for 2023

Whether you are a company of 5 or 5,000, you need new customers to survive and thrive. But with competitors investing millions of dollars on their marketing efforts, how do you acquire customers?  More money doesn’t necessarily mean more customers. Your customer acquisition strategy should be centered around educating new customers with relevant content, enhancing...
Read More

10 Best Remote Support Help Desk Software of 2023

There was a time when customers would run to your office or store to get their problems fixed. But not anymore. Thanks to remote support software that has empowered millions of support agents to interact with remote customers and troubleshoot problems in real-time.  But how do you know which one is tailor-made for you?  This...
Read More

A Guide To The Best Service Desk Software

Whether we talk about the people who work in your company or those who buy from your brand – everyone needs timely support.  Yes, service desk software can help you offer delightful support to both internal employees and external customers. In fact, it creates a beautiful snowball effect.  When employees receive timely IT support, they...
Read More

10 Popular Bug Tracking Software for 2023

Imagine you release a software product in the market that is free from bugs. Sounds like a utopian dream, right?  Even if your team has the best minds in the business, the software development and testing phases will always reveal bugs and defects. But that shouldn’t scare you at all.  With bug tracking software, your...
Read More

10 Best Customer Service Software for Small Business in 2023

When scaling a company, small business owners face hundreds of challenges – tight budgets, limited human resources, high rent, rising competition, and so on.  The real problem starts when customers come rushing with their endless complaints and inquiries. Amidst all this chaos, how do you manage your unhappy customers?  Customer service software for small businesses...
Read More

What Is Customer Service Management (CSM)? Importance & Examples (Guide)

Successful businesses know that acquiring new customers is only half the battle won. How quickly and efficiently you serve your existing customers can make all the difference.  Whether customers contact your business during the awareness phase or the post-sales stage, effective customer service management (CSM) can ensure they have a delightful experience.  By implementing the...
Read More

What is Ticketing Systems? The Complete Guide

If you have handled a customer service team, you know life at the office is nothing short of a battlefield. One second, there is an email complaint shared by an existing customer; the next, there is an inquiry by a prospect demanding urgent attention.  A powerful ticketing system can help you turn this chaos into...
Read More

10 Best Help Desk Software for Schools and Universities

As young kids, we were always encouraged to ask questions – Why is the sky blue? Where do babies come from? How can Santa Claus reach all the kids in one night?  While your educational institution may not have answers to these questions, you must be able to answer all queries and doubts related to...
Read More