Jared Cornell

The best help desk ticketing system can help you blend empathetic human support with powerful automation technology. With the right ticketing system, you can convert customer requests into unique tickets, track their complete lifecycle, automate repetitive tasks, and encourage self-service to enhance the support experience.  Let’s say your customer service heroes are great at personalizing...

“What Is helpdesk? What are the must-have features? What are some advantages & disadvantages?” These are some of the top questions bubbling into the minds of customer service professionals and entrepreneurs who are new to this tool. If you, too, are on the journey of discovering help desk software and expanding your knowledge, we are...

Whether you are a company of 5 or 5,000, you need new customers to survive and thrive. But with competitors investing millions of dollars on their marketing efforts, how do you acquire customers?  More money doesn’t necessarily mean more customers. Your customer acquisition strategy should be centered around educating new customers with relevant content, enhancing...

Whether we talk about the people who work in your company or those who buy from your brand – everyone needs timely support.  Yes, service desk software can help you offer delightful support to both internal employees and external customers. In fact, it creates a beautiful snowball effect.  When employees receive timely IT support, they...

Imagine you release a software product in the market that is free from bugs. Sounds like a utopian dream, right?  Even if your team has the best minds in the business, the software development and testing phases will always reveal bugs and defects. But that shouldn’t scare you at all.  With bug tracking software, your...

When scaling a company, small business owners face hundreds of challenges – tight budgets, limited human resources, high rent, rising competition, and so on.  The real problem starts when customers come rushing with their endless complaints and inquiries. Amidst all this chaos, how do you manage your unhappy customers?  Customer service software for small businesses...

Successful businesses know that acquiring new customers is only half the battle won. How quickly and efficiently you serve your existing customers can make all the difference.  Whether customers contact your business during the awareness phase or the post-sales stage, effective customer service management (CSM) can ensure they have a delightful experience.  By implementing the...

If you have handled a customer service team, you know life at the office is nothing short of a battlefield. One second, there is an email complaint shared by an existing customer; the next, there is an inquiry by a prospect demanding urgent attention.  A powerful ticketing system can help you turn this chaos into...

As young kids, we were always encouraged to ask questions – Why is the sky blue? Where do babies come from? How can Santa Claus reach all the kids in one night?  While your educational institution may not have answers to these questions, you must be able to answer all queries and doubts related to...