Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

Help Desk Checklist for Seamless Customer Experience

When you are setting up a new system in place, it is alright not to know which factors to consider. It is natural for multiple questions to pop inside your head – “Which channels should we choose? How do we automate tasks? What metrics should we target for better results?” Making the most of your...
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20 Best Customer Communication Tools for 2022

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful?  The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....
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ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation!  The ITIL best practice framework can help you...
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Freshdesk vs. Zoho Desk: Which Help Desk Should You Choose?

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high.  Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point,...
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Top 10 Hiver Alternatives for 2022

Are you looking for an Hiver alternative to improve customer service? Well, your search ends right here!  Hiver is an easy-to-use and affordable help desk tool that can help you get started quickly. It can work right inside your Gmail inbox and offers an interface that your team will already be familiar with. But there...
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10 New Customer Welcome Email Templates

Making your customers feel welcome is an important component of a positive customer experience. After all, every new customer wants to be the center of your attention.  To welcome your customers with a bang, you don’t have to blow horns.  Sometimes, a new customer welcome email template can do the job perfectly.  With a well-designed...
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20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers.  Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...
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What is Automated Customer Service & Why it is Important

When you automate customer service, you put an end to manual processes, human errors, and unhappy customers. In fact, you put your support team in a better position to handle more complaints, offer speedy resolutions, and delight customers.  “Has old-fashioned customer service gone straight out the window? Modern-day customer service does not simply mean treating...
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20 Best Sales Email Templates to Generate Leads

Are you looking to grab the attention of prospects and customers using sales email templates? When you spend hours crafting your magical sales emails and customers don’t open them, all your efforts go down the drain. So how do you draft killer emails that offer the highest open rate? Well, ready-to-use sales email templates can...
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10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again?  When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...
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