Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

Creating Unbreakable Bonds: 8 Tips to Build Customer Loyalty

As an entrepreneur, you can raise millions of dollars in investment rounds. But no amount of money will help you buy customer loyalty. You have to earn it!  Building customer loyalty can positively influence the profitability of your business, as loyal customers tend to spend more, provide positive feedback, and bring in new customers through...
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How to Build a High-Performance Customer Support Team

Building a customer support team isn’t as easy as Lego nor as intricate as Roman architecture. So what’s the secret sauce?  To build your dream support team, you need to have clarity around your vision, create a solid team structure, and hire people who believe in what you stand for.  But there is more to...
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Customer Service vs. Customer Support: What’s the Difference?

Customer support vs. customer service is crucial battle businesses face in their quest for customer satisfaction. It’s no secret that they grapple with a multitude of pain points that can make or break their success. The art of addressing these challenges lies in understanding the crucial distinction between customer service and customer support.  While customer...
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10 Best Practices for Good Customer Service Delivery (With Examples)

Good customer service seems to be an endangered species in today’s business landscape.  Just take a quick scroll through social media, and you’ll find a barrage of complaints and frustrated customers airing their grievances. It’s no wonder that businesses are waking up to the realization that exceptional customer service is the key to survival. For...
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Top 20 Customer Service Skills for 2023 (With Examples & Tips)

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company.  But instead of getting a rude or indifferent response, you’re greeted by a friendly and helpful service representative who listens to your problem, apologizes sincerely, and offers a...
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Top 10 Kayako Alternatives & Competitors for 2023

Are you seeking a customer support platform that goes beyond the limitations of Kayako? Are you looking for the best Kayako alternatives? Guess what? You’ve landed at the right place! Kayako has been a trusted name in the industry, providing help desk solutions to businesses worldwide. With this tool, you can enjoy powerful features like...
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Top 10 HappyFox Alternatives & Competitors for 2023

Are you in search of a  HappyFox alternative? If yes, you’ve come to the right place.  HappyFox is a customer service tool that helps you bring order to your support process with a powerful ticketing system, a self-service knowledge base, and community forums. While HappyFox is a popular choice, you cannot afford to neglect the...
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The 10 Best Knowledge Base Software & Tools in 2023

What Is Knowledge Base Software? Knowledge base software is a powerful tool that helps you build self-service platforms like an online knowledge base, documentation, help centers, and manuals. You can use it to store and manage a centralized information repository that helps people learn faster and solve problems on their own. The best part about this...
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Top 10 Kustomer Alternatives and Competitors in 2023

Kustomer is a cloud-based customer service platform that can help you manage customer service conversations on multiple channels. In addition, you can create a self-service portal to reduce ticket volume and build chatbots to automate service without hiring an army.  But is “Kustomer the king?” Not really. There are multiple drawbacks that make people search...
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