Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction.

My Articles

10 Shared Inbox Best Practices for Lightning Fast Email Support

Do you have multiple email accounts and multiple people managing them?  Well, what if we told you that you could combine all your email accounts and let your agents work together from a single dashboard. Would that make you breathe a sigh of relief? Ladies and gentlemen, that is a shared inbox for you!  Having...
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Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office?  They both need the right tools to survive.  From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency.  One such...
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What Is an Email Management Software & Why You Need One?

Did you know that around 306.4 Billion emails are sent and received worldwide every single day? By the time you finish reading this blog, around a billion emails would have been shared.  Let that sink in…  It’s without a doubt that within the last couple of decades, the ‘digital inbox’ has opened doors to improved...
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Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...
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Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
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How SaaS Help Desk Software Helps in Achieving Business Goals

Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Without offering a delightful service experience to customers, your business may suffer in the long-run, since dissatisfied customers can jeopardize your business. Customer service processes are complex, which include handling a flood of tickets,...
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The Ultimate Guide on how to Choose the Best Help Desk Software

Customers today want their voices heard and problems resolved with the minimum turnaround time (TAT). Customer service, thus, is now recognized as the primary focus for enhanced customer interaction, loyalty, and retention. It is a key brand differentiator that rewards businesses with better brand loyalty and increased revenue. Sixty two percent of companies perceive customer experience...
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12 Principles & Help Desk Best Practices

Undoubtedly, the help desk is the lifeblood of an organization. A robust help desk addresses the queries of customers promptly and yields a powerful service cycle. By ensuring customer-centric service, the help desk enables businesses to create a rapport with end-users, maintain their image, and build customer loyalty.  Businesses exploit help desk management software to...
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5 Help Desk Canned Responses for Your Customer Service Emails

According to the State of Global Customer Service Report, on a global average, 18% of customers expect an immediate response for their social media questions and complaints. 28% of them expect it within an hour, and 37% the same day.  Out of the two key facets of customer service, what your customers want the most...
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How to Improve Customer Experience in Call Centers

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...
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