Customer Experience Archives - ProProfs Help Desk Blog

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What Are Customer Service SLAs: A Guide (With SLA Templates)

Written by ProProfs Editorial Team Updated: 6 Jan, 2025

Imagine this: A customer’s frustration mounts as they wait days for a response to their urgent support request. Meanwhile, your team is unsure of who’s responsible or what the promised turnaround time actually is. Seems familiar?

What Is Ticket Deflection? Explore 10 Tips to Deflect Tickets & Empower Customers

Reviewed by Naveen Sharma, Customer Support Expert Written by Deepak Som Updated: 23 Feb, 2025

When your support team receives more tickets than they can handle, customer frustration builds, and your team’s efficiency takes a hit. But what if your customers could find answers before they hit that “Contact Support” button? This can be a reality with ticket deflection. With the right deflection practices in place, your team can reduce...

11 Best Complaint Management Software for Faster Issue Resolution in 2025

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by Deepak Som Updated: 24 Feb, 2025

“Your most unhappy customers are your greatest source of learning.” — Bill Gates

What Is Customer Churn? 8 Strategies to Reduce Churn & Boost Loyalty

Reviewed by Babu Jayaram, Head of Customer Success - ProProfs Written by ProProfs Editorial Team Updated: 6 Jan, 2025

Every business exists as long as it has customers. But what if these customers decide to part ways due to inefficient support processes, defective products, or poor engagement? From startups to Fortune 100 companies, customer churn remains a tough nut to crack. Even small month-on-month increments in customer churn rate can raise serious concerns about...

How to Reduce Customer Complaints & Delight Customers in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 24 Feb, 2025

Customer service professionals across industries face a common question – How to reduce customer complaints?

What Is Customer Retention? 8 Strategies to Retain & Delight Your Audience in 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

Are you burning thousands of dollars in advertising your products to prospects? Are your marketing efforts falling face first? Well, it’s time to make a big ‘U-turn’ and focus on your existing customers through customer retention strategies. Retaining current customers is more cost-effective than acquiring new ones, as it requires less marketing and sales effort....

12 Best Help Desk Software to Streamline Customer Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by Deepak Som Updated: 23 Apr, 2025

Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...

10 Best Free Customer Service Software in 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

They say all good things in life are free. But then, why are the best customer service tools so expensive? Well, they don’t always have to be. Some powerful yet free customer service software options are available on the market that can get your team up and running for zero dollars. Whether you’re a small...

11 Email Ticketing Systems to Boost Your Customer Support in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 17 Dec, 2024

Imagine a world where no email slips through the cracks, response times are lightning-fast, and your team collaborates seamlessly to resolve issues.

What Is Customer Support? [Tips, Strategies & Tools For Success]

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected. That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business? For years,...