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Why Choose ProProfs Help Desk

Millions of users, 24*7 support

  • User-friendly interface in help desk ticketing
    User-Friendly Interface - Works Like Email

    All of our products are designed to be simple and built for powerful performance. Our help desk software offers a simple user-interface like Gmail, so your support representatives can start offering delightful support without extensive training.

  • 360-degree support experiences in service desk
    Offer 360-Degree Support

    Our help desk solution is offered as a complete package that includes chat, knowledge base, BIGContacts, and customer survey tools. With all our tools combined, your business can offer 360-degree support experiences and become a support powerhouse.

  • Reliable, 24x7 human support in help desk tool
    Reliable, 24x7 Human Support

    We don’t believe in leaving our customers hanging when they need us the most. You can interact with our awesome human support via chat, email, or phone, and get hands-on assistance when you need it.

  • Trusted by global brands with proprofs help desk ticketing
    Trusted by Global Brands

    We have been in the software industry for over a decade, and all our tools are built to grow with you. Our products are used by global business giants like Adobe, Accenture, Spirit Airlines, Olympus, and more. With consistent innovation and practical design, our tools are designed to outperform the competition.

  • Give your customers a delightful experience with proprofs help desk software
    Give Your Customers a Delightful Experience

    Customers love doing business with a brand that offers round-the-clock support, and our help desk tool helps you provide that. Make your customers fall in love with your brand by providing them a unique and memorable support experience every time they approach you.

  • Integrate with favorite business applications in help desk software
    Integrate With Your Favorite Apps

    ProProfs Help Desk is designed to seamlessly integrate with several CRM, project management, and marketing platforms. You can have your favorite business applications together and enjoy a flawless workflow.

  • All features you need, and plus more in help desk system
    All Features You Need, Plus More

    ProProfs Help Desk offers out of the box features that can take your support operations from average to awesome. From shared inboxes to automated ticket routing, your help desk will feel light and more organized than ever.

  • Customize to match your needs
    Customize to Match Your Needs

    Make the help desk work for you by setting agent roles and permissions, canned responses, automated emails for ticket rating, and more. Easily customize our help desk to unleash its full potential.

  • Make your brand stand out
    Make Your Brand Stand Out

    To make your brand visible, you can add custom signatures to all ticket responses that are shared with customers. You can also add your brand logo and color scheme to your knowledge base, chat, and customer surveys for a consistent brand experience.

  • Simple & honest pricing in proprofs service desk
    Simple & Honest Pricing

    Our flexible and straightforward pricing comes with a 100% money-back guarantee because we want our customers to trust us before they spend a single dollar. With our pay-per-agent pricing, you can choose the plan that matches your current needs. There are no hidden costs, and you would know exactly what you’re going to spend right upfront.

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