All of our products are designed to be simple and built for powerful performance. Our help desk software offers a simple user-interface like Gmail, so your support representatives can start offering delightful support without extensive training.
Why Choose ProProfs Help Desk
Millions of users, 24*7 support
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Our help desk solution is offered as a complete package that includes chat, knowledge base, BIGContacts, and customer survey tools. With all our tools combined, your business can offer 360-degree support experiences and become a support powerhouse.
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We don’t believe in leaving our customers hanging when they need us the most. You can interact with our awesome human support via chat, email, or phone, and get hands-on assistance when you need it.
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We have been in the software industry for over a decade, and all our tools are built to grow with you. Our products are used by global business giants like Adobe, Accenture, Spirit Airlines, Olympus, and more. With consistent innovation and practical design, our tools are designed to outperform the competition.
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Customers love doing business with a brand that offers round-the-clock support, and our help desk tool helps you provide that. Make your customers fall in love with your brand by providing them a unique and memorable support experience every time they approach you.
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ProProfs Help Desk is designed to seamlessly integrate with several CRM, project management, and marketing platforms. You can have your favorite business applications together and enjoy a flawless workflow.
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ProProfs Help Desk offers out of the box features that can take your support operations from average to awesome. From shared inboxes to automated ticket routing, your help desk will feel light and more organized than ever.
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Make the help desk work for you by setting agent roles and permissions, canned responses, automated emails for ticket rating, and more. Easily customize our help desk to unleash its full potential.
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To make your brand visible, you can add custom signatures to all ticket responses that are shared with customers. You can also add your brand logo and color scheme to your knowledge base, chat, and customer surveys for a consistent brand experience.
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Our flexible and straightforward pricing comes with a 100% money-back guarantee because we want our customers to trust us before they spend a single dollar. With our pay-per-agent pricing, you can choose the plan that matches your current needs. There are no hidden costs, and you would know exactly what you’re going to spend right upfront.
