Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, ticket routing and prioritization procedures, the creation and utilization of efficient escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: April 24, 2024

Automated Customer Service: Benefits, Tips & Examples

Gone are the days of long wait times or endless email threads with support representatives.  Instead, companies are leveraging cutting-edge technology, such as artificial intelligence (AI), help desk software, chatbots, and self-service portals to implement automated customer service and provide 24/7 assistance to customers. Afraid you will miss the ride to the future of customer...
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Last modified: April 16, 2024

Top 17 Customer Service Skills to Delight Customers in 2024

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company.  But instead of getting a delayed response, you’re greeted by a friendly representative who listens to your problem, apologizes sincerely, and offers a quick and satisfactory solution. How...
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Last modified: April 5, 2024

10 Best Trouble Ticket Software for 2024

Do you wish to take the “trouble” out of customer inquiries and complaints?  Trouble ticket software, also known as help desk software, can be the solution you need. From streamlining customer inquiries to swiftly resolving technical glitches, the tool has helped my team boost service excellence and customer satisfaction.  In this blog, I will share...
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Last modified: April 9, 2024

7 Best Issue Tracking Software in 2024

As a seasoned professional with years of experience in the field of customer service, I have thoroughly explored various issue-tracking software to streamline our workflows and optimize our team’s efficiency.  Through extensive research, personal experience, peer recommendations, and credible online review sources, I have curated a list of the top 7 issue-tracking software solutions that...
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Last modified: March 27, 2024

Service With Care: 10 Empathy Exercises for Support Professionals

At the heart of exceptional customer service lies a timeless quality — empathy.  Understanding and sharing your customers’ emotions can transform routine transactions into meaningful relationships. But how do you imbibe empathy in your team?  Empathy exercises for customer service can be a valuable way to enhance team members’ ability to understand and connect with...
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Last modified: March 27, 2024

8 Best BoldDesk Alternatives for 2024

Is BoldDesk as “bold” and powerful as it claims to be?  My experience with the tool revealed a few limitations, like fewer integrations, the absence of live chat and chatbot functionality, limited reporting, and so on. If you are sailing in the same boat and searching for the best BoldDesk alternative, this blog is for...
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Last modified: March 27, 2024

10 Best Customer Service Automation Software for 2024

Welcome to the future of customer service! In an era dominated by technology, customer service automation software has helped my team support a rising customer base and get more done with limited resources. In this blog, I will reveal 10 customer service automation systems to enhance process efficiency, reduce human errors, and elevate the overall...
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Last modified: March 27, 2024

8 Best E-Commerce Customer Service Software for 2024

If you ask me what successful e-commerce brands have in common, I would always say, “the passion to deliver delightful service.” Timely and reliable support can help assist shoppers, win their trust, and boost your online sales. This is where I think e-commerce customer service software plays a pivotal role.  If you are searching for...
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Last modified: March 27, 2024

ProProfs Help Desk vs HappyFox: Which Help Desk Helps Better?

ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems.  While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...
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Last modified: March 27, 2024

ProProfs Help Desk vs. LiveAgent: Which Is the Better Help Desk?

ProProfs Help Desk and LiveAgent are two of the most affordable yet feature-rich help desk systems out there.  If you are confused between the two, join me in this comparison to discern which tool provides the optimal value for your investment. Right from the UI and automation to the pricing structure, I have compared the...
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