Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has a deep understanding of customer support, help desk, sales, live chat, ticket routing and prioritization procedures, the creation and utilization of efficient escalation pathways, and effective problem-resolution strategies. Deepak’s passion for delivering exceptional customer experiences, combined with his in-depth knowledge of various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: July 24, 2024

12 Best Help Desk Software & Tools for 2024 [Expert Reviewed]

Try searching for the “best help desk software” on Google, and you will likely get a billion results.  In a world where every software vendor claims to be the best, thankfully, I haven’t fallen for marketing gimmicks and got to try the best tools on my own.  Like many others, if you, too, are on...
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Last modified: July 22, 2024

10 Best Email Ticketing Systems for Customer Support in 2024

As a customer support representative, you can either be a detective, combining clues from emails to solve customer problems or a therapist who’s calming frustrations and building trust.  In any case, you need to be organized.  That’s where a good email ticketing system comes in. Being a part of the customer support industry for years,...
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Last modified: July 5, 2024

17 Sales Email Templates for Maximum Leads & Conversions in 2024

When you spend hours crafting your magical sales emails, and customers don’t open them, all your efforts go down the drain. So, how do you draft killer emails that get the job done?  Well, ready-to-use sales email templates can work wonders.  The best sales email templates can help you enhance your email marketing efforts, generate...
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Last modified: June 19, 2024

10 Best Free Help Desk Software for 2024

I have always believed that investing in the right software system should not cost any business a fortune.  Thankfully, there are some good free help desk software available in the market that can help your support team get up and running at almost ZERO investment.  Yes, you heard that right!  Whether you are a startup...
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Last modified: June 25, 2024

Automated Customer Service: Benefits, Tips & Examples

Gone are the days of long wait times or endless email threads with support representatives.  Instead, companies are leveraging cutting-edge technology, such as artificial intelligence (AI), help desk software, chatbots, and self-service portals to implement automated customer service and provide 24/7 assistance to customers. Afraid you will miss the ride to the future of customer...
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Last modified: April 16, 2024

Top 17 Customer Service Skills to Delight Customers in 2024

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company.  But instead of getting a delayed response, you’re greeted by a friendly representative who listens to your problem, apologizes sincerely, and offers a quick and satisfactory solution. How...
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Last modified: July 5, 2024

10 Best Trouble Ticket Software for 2024

Do you wish to take the “trouble” out of customer inquiries and complaints?  Trouble ticket software, also known as help desk software, can be the solution you need. From streamlining customer inquiries to swiftly resolving technical glitches, the tool has helped my team boost service excellence and customer satisfaction.  In this blog, I will share...
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Last modified: July 23, 2024

7 Best Issue Tracking Software in 2024

As a seasoned professional with years of experience in the field of customer service, I have thoroughly explored various issue-tracking software to streamline our workflows and optimize our team’s efficiency.  Through extensive research, personal experience, peer recommendations, and credible online review sources, I have curated a list of the top 7 issue-tracking software solutions that...
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Last modified: July 5, 2024

Service With Care: 10 Empathy Exercises for Support Professionals

At the heart of exceptional customer service lies a timeless quality — empathy.  Understanding and sharing your customers’ emotions can transform routine transactions into meaningful relationships. But how do you imbibe empathy in your team?  Empathy exercises for customer service can be a valuable way to enhance team members’ ability to understand and connect with...
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Last modified: June 20, 2024

8 Best BoldDesk Alternatives for 2024

Is BoldDesk as “bold” and powerful as it claims to be?  My experience with the tool revealed a few limitations, like fewer integrations, the absence of live chat and chatbot functionality, limited reporting, and so on. If you are sailing in the same boat and searching for the best BoldDesk alternative, this blog is for...
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